show episodes
 
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Customer Centric Marketing for Business with Dan MacInnis
 
Great marketing tips for small business. Practical, low cost and strategic advice on how to market your small business.Dan has always thought like a customer, even as a little kid she always showed empathy for others. Dan has taken this insight to create marketing strategies for small businesses that work. Dan interviews marketing experts and asks them the questions you would want to ask as a small business.
 
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The Customer-Centric Show with Mel Telecican | More Customers, Profits and Freedom in Business.
 
Mel Telecican is the Customer-Centric Coach and host of The Customer-Centric Show. Join her for conversations with successful business owners and experts as they share smart ways to attract more customers, profits and freedom, by thinking about customers FIRST!
 
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Hello Customer, a Podcast About Delivering Extraordinary Customer Experience
 
Why should you invest in truly knowing your customer? What's the benefit of being customer-centric as an organisation?We are absolutely convinced that the winners of the future are the companies that put their customers first in absolutely everything that they do. And I can tell you this over and over again, still, it's my opinion. Together with Espree, we are exploring great customer experience stories in an industry that absolutely needs to understand customers, they thrive on truly unders ...
 
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Transforming the Customer Experience with Kristina Evey | Inspiring Business Leaders With Strategies to Increase Profits and Build a Loyal Customer Base
 
Transforming the Customer Experience is a podcast created for you, the Business Owner, Leader, or Manager. If you are looking for strategies, motivation, and ACTIONABLE advice during your commute, Kristina Evey delivers every week. Each episode brings you a crucial element of creating a Customer Centric Culture designed to bring clarity and alignment within your organization with the ultimate goal of getting new customers and increasing your profits!
 
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Sales Rehab Podcast
Rare
 
Hosted by Frank Visgatis, Sales Rehab is the show that helps you connect the dots with the world around you so you can become insanely successful at sales, marketing and life.
 
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Zafin | Building a Business Case for Product and Pricing Lifecycle Management
 
"I understand that customer centricity is the future of banking, but how do I get started? Where do I start? How do I get funding?"These are questions we’re often asked when we talk to financial institutions about creating a customer-centric strategy with Product and Pricing Lifecycle Management (PPLM). Indeed, there are a number of interrelated factors to consider as part of your PPLM journey, so it’s understandable that the prospect of a large-scale change initiative can seem somewhat daun ...
 
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Steven Van Belleghem
Daily+
 
Keynote speaker & inspirator on customer centricity in a digital world. Author of When Digital becomes Human, Conversation Manager/Company.
 
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Content Library – Stratham Bryce International
 
Sales Effectiveness & Customer Centricity
 
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Hello Customer, a Podcast About Delivering Extraordinary Customer Experience
 
Why should you invest in truly knowing your customer? What's the benefit of being customer-centric as an organisation?We are absolutely convinced that the winners of the future are the companies that put their customers first in absolutely everything that they do. And I can tell you this over and over again, still, it's my opinion. Together with Espree, we are exploring great customer experience stories in an industry that absolutely needs to understand customers, they thrive on truly unders ...
 
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Tech Talk from the Markertek News Channel
 
The Markertek News Channel provides insight on hot technology issues and trends that impact media professionals and technology organizations - from a customer-centric, brand neutral perspective.
 
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Advantech Podcast
Rare
 
Advantech offers comprehensive system integration, hardware, software, customer-centric design services, embedded systems, automation products, and global logistics support
 
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FinaGuide Podcast
Monthly+
 
Welcome to FinaGuide, your authority for financial news and information. Here at FinaGuide, we explore the transformation taking place in the financial industry. We’ll speak to financial professionals each week to explore the more customer-centric approach to banking and we’ll review the latest and greatest financial apps. You can subscribe to this podcast and catch all of the latest news in finance, banking and financial apps at FinaGuide.com.
 
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Customers Matter
Rare
 
Customers Matter is a podcast about customer-centred, omni channel marketing in an age of digital disruption, mobility and the Internet of Things. It's hosted by John O’Neill, a management consultant and founding owner of Komosion, an agency specialising in Customer Experience Design and Delivery - including via data-driven marketing technologies and related services.
 
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Synap Journeys
Monthly
 
In Journeys, Synap co-founder Jeremie Bacon interviews executive leaders about their personal experiences building great teams, products, and successful customer-centric companies. Subscribe here to learn about best practices and tricks of the trade from experts in Account Management, Customer Success, Sales, and Executive Leadership.
 
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This Is CX
Weekly
 
"This Is CX" is a discussion about all-things "customer experience", hosted by two guys (Mike Manfredo and Paul Hagen) that want to help people understand what customer experience is and how it can be done in a way that creates real value. We will share personal experiences and best practices, in our hope to make the world a little more customer-centric.
 
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Market Edge with Larry Weber on Cranberry.fm
 
Get ready to hear perspectives on integrated communications and technology that will help you gain insight into the unique opportunities and challenges facing marketers and brands today. With more than 30 years of experience, Host Larry Weber is a globally known expert in PR and marketing and serves as Chairman and CEO of Racepoint Global. A bestselling author, Weber’s fifth book, The Digital Marketer: Ten New Skills You Must Learn to Stay Relevant and Customer-Centric, was published April 2014.
 
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show series
 
Minter Dial, Speaker, Author, and Founder of the Myndset Company, joins the Social Pros Podcast to discuss disruption, social media, and finding success in the sharing economy. Special thanks to our sponsors: Salesforce Marketing Cloud (More Than Marketing: Exploring The Five Roles of The New Marketer: candc.ly/newmarketer) Emma (Your Brain on ...…
 
Welcome to the What's Next! podcast with Tiffani Bova. This week, I have the pleasure of having Mark Bonchek on the show. Mark is the Founder and Chief Epiphany Officer of Shift Thinking. He leads organizations to make the shift from incremental to exponential growth and to achieve transformational change so that they can more effectively compe ...…
 
Today’s episode is very special for two reasons. First, this is my first podcast so for me, it's a milestone on a long and less than optimal road traveled. Second, I present to you my first guest, Banafsheh Ghassemi CEO of Tangerine Lab. Tangerine Lab is a customer and brand experience design firm that provides advisory services for a wide rang ...…
 
Today’s interview is with Andrew Lawson, Chief Product Officer of Zopa.com, a UK online personal finance peer-to-peer lending company founded in 2005. Andrew joins me today to talk about customer service, customer obsession, what it means to them and the shift to self-organising teams that they have recently undertaken. This interview follows o ...…
 
John Toepfer (CEO) and Emilie Totten (Head of Marketing) of Synthesis Technology join Candyce to discuss the challenges that asset managers have with customer-centricity. Episode 009.
 
In too big of a rush to watch the video? Subscribe on iTunes and listen to our podcast on the go! window._wq = window._wq || [];_wq.push(function(W) { var playedOnce = false; W.api(function(video) { if (!playedOnce && /[&?]autoplay/i.test(location.href)) { playedOnce = true; video.play(); } });}); When it comes to developing a well-crafted, cus ...…
 
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Designing the Future with Game-Changers, Presented by SAP
 
The buzz: “An innovative culture…cultivating a mindset to learn to see the world in new ways” (F.Hoque, fastcompany.com). Does the term “Business Innovation” strike fear or elicit possibility in your organization? If silo’ed business units are timidly testing Machine Learning, AR and AI, but missing the big picture, fear is likely. But if power ...…
 
As more companies adopt a customer-centric strategy, creating a holistic view and understanding of the entire customer life cycle is mission critical. In order to accomplish this initiative, marketing is partnering with other groups inside the company that touch the customer in a significant way. One such group is inside sales. We recently inte ...…
 
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Systems, Processes & People for Small Business Owners
 
Overview Jeff McManus grows things. As the Director of Landscape Services at the University of Mississippi, he grows plants, he grows people, he grows ideas. Jeff is a problem-solver, understanding that doing more with less is a 21st century mandate. Faced with a multi-million dollar landscaping beautification project, a demand for excellence, ...…
 
Adam and Jeannie explore recent research about prevailing ecommerce experience pet peeves and offer creative solutions. How does your ecommerce experience stack up? Ecommerce experiences have come a long way since the 90’s, but recent research shows that we still have a long way to go. Customers are still having problems with navigation, person ...…
 
If you’ve ever wondered how to navigate the hectic aisles of an industry home show—or how to best represent your business and attract consumers to your booth—Hillary Berman has you covered. This customer-centric marketing guru knows a thing or two about events. Learn how you can maximize your home show and community presence and see real ROI fo ...…
 
Do you focus on capturing product stories or customer-hero stories? The answer can make a huge difference in your sales and marketing results. Let me explain. Despite all the time, money, resources spent on improving sales productivity, just 13% of sales people produce 87% of revenue in a typical organization according to the Sales Benchmark In ...…
 
Stop Creating Happy & Excited Employees, Said No CEO E-V-E-R Your job is not just about making money. If it’s the only thing, you’re doing the wrong thing. When finances are the primary driver of an organization everyone suffers, because over the long term the best you will achieve is mediocrity. Once you translate your organization’s focus int ...…
 
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Marketing Milestones Podcast: Real Stories from Rising Stars in B2B Marketing
 
Our guest is a top content marketer at a company that makes software for content marketers. Today’s guest is Dennis Shiao, Director of Content Marketing at DNN Corp. In this episode, Dennis shares how to keep people aligned to a customer-centric approach, how DNN is harvesting customer success insights, what it means to make the customer the he ...…
 
On today's episode of The Patient Flow Podcast, we welcome Katie Romano, Head of Customer Experience at TeleTracking Technologies. Katie disusses the customer-centric culture at TeleTracking and the steps she and her team take to engage customers and focus on positive outcomes.
 
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Making It Real. How To Be A Product Entrepreneur
 
Episode 12 – Thor Ernstsson, Alpha “Innovate With Confidence” Thor Ernstsson, founder of Alpha, talks about how he connected his passion for user experience to product management. Now, Alpha UX provides a platform to drive experimentation and provide real time answers with a database of over 90 million users. Thor emphasizes the importance of m ...…
 
Jeannie and Adam explore critical customer segments that typically get ignored when designing customer experiences. Are you overlooking critical customer segments? Creating customer segments is a great way to help deliver an easier, more personalized, and more relevant experience for different groups of customers. But in many cases – especially ...…
 
Adam shares 7 ways to deliver a faster customer experience without sacrificing quality, vital details, or personalization. Who doesn’t want a faster customer experience!? With more on their plates and fewer resources, customers are busier than ever before. So in most customer experiences, time is of the essence. But nobody wants to feel rushed ...…
 
Dr. Joseph Michelli is an internationally sought-after public speaker, organizational consultant, and a #1 New York Times bestselling business author who has worked with and written about customer-centric organizations such as Starbucks, Zappos, UCLA Health System, The Ritz-Carlton Hotel Company and Mercedes-Benz USA.…
 
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Breaking Digital - Digital Strategies, Leadership & Marketing For Enterprise & Entrepreneurs
 
Alex Allwood, author of Customer Experience is the Brand and Founder of The Holla Agency is informed, honest, refreshing and to-the-point when she says that digital has changed the way society makes it’s purchases. Alex plainly states that, “CEO’s of companies are no longer trusted by society. It's our friends and peers that are now the authori ...…
 
Our lives today are consumed with goals, plans and thoughts of wishes and wants in life.We are often a victim of time. Constantly trying to figure out what we need to do tomorrow. Or even dwelling on our past, and regretting what could have been or should have been.How often do we actually enjoy our work? Or do we get caught up thinking about g ...…
 
Adam and Jeannie discuss Basecamp’s customer service ethic and tackle some of the top challenges faced by support professionals. Fine-tuning your customer service ethic If there's one thing customer service leaders need support with, it's connecting with, understanding, and supporting their own customers! Today’s guest, Chase Clemons, hears all ...…
 
It’s an age-old marketing question: do you focus on all our customers or only target those who are most likely to drive results? According to Dr. Peter Fader, marketing professor at Wharton, and Tiffani Bova, global customer growth and innovation evangelist for Salesforce, the answer is simple: customer centricity. The idea behind customer cent ...…
 
In this special edition “live” from C-Suite Network conference, we discuss the importance of including customer experience in business plans with Vicky Smitley, Vice President of Sales and Marketing at Hearthside Food Solutions. Why is customer experience missing from business plans? Many business leaders feel that if they have rock solid busin ...…
 
Customer experience is at the core of marketing success. Nimble founder and CEO Jon Ferrara explains where and how brands should be targeting their messages in Part II of his interview on the Renegade Thinkers Unite podcast. Ferrara grew Nimble out of the idea that brands do best when customers recommend them to their networks. Nearly nine year ...…
 
Adam shares his thoughts on the importance of 1-to-1 experiences as we hand parts of the experience over to technology. 1-to-1 or 1-to-none? Customers interact with your brand on many channels at countless touchpoints, whether there’s a human on the other end of the experience or not. And with the power of technology to help deliver these exper ...…
 
When scripts and protocol don't apply, perceived barriers hinder employees' from making the right decision for customers. We welcome back Laure Park of Quest Diagnostics to explain how they signaled to employees that it was okay to deviate from standard procedures, with good judgement. And to CX pros just getting started on the journey of CX tr ...…
 
Amazon is looking to push organic kale with its purchase of Whole Foods, while also taking on clothing subscription services with a new apparel box service. Over at Apple, an internal meeting about secrecy leaked to the press. Oh, sweet irony. This episode of Download is sponsored by: Mailroute: a secure, hosted email service for protection fro ...…
 
Scott Becker is the former Chairman of Healthcare Law and has served on the board at McGuire Woods Law Firm since 2008. He also serves as the founder and publisher at Beckers Healthcare Review. He graduated from Harvard Law School, where he studied with President Obama. His career in healthcare has encouraged leaders in healthcare to speak up a ...…
 
I’ve spent a lot of time joking about magical unicorns. And then a few weeks ago, I realized I was one! I was never that good intuitively at sales. Because I walked through the learning process step by step, I knew how to break it down. I was able to reconstruct the training I had received and given over the years. But, there is an area where I ...…
 
I’ve spent a lot of time joking about magical unicorns. And then a few weeks ago, I realized I was one! I was never that good intuitively at sales. Because I walked through the learning process step by step, I knew how to break it down. I was able to reconstruct the training I had received and given over the years. But, there is an area where I ...…
 
Customer centricity. It’s the latest marketing buzzword. What is it? Well, it’s all about prioritising your customer’s specific needs, observing them objectively in order to understand these needs, and developing products and service offerings to deliver on these needs. Today the BNR marketing podcast team asks, shouldn’t that be obvious?Show N ...…
 
Ekaterina Walter is a globally recognized business and marketing innovator, international speaker, and the author of The Wall Street Journal bestselling book Think Like Zuck and The Power of Visual Storytelling. After leaving her corporate career working with several Fortune 500 companies such as Intel and Accenture, she co-founded a startup th ...…
 
Bestselling author and customer service expert Matt Dixon to uncovers surprising facts and common misconceptions about delivering low-effort service. Think you’re delivering low-effort service? It seems so simple: Reduce customer effort, then you’ll have more loyal customers! But don’t be fooled by that kind of simplicity. Customers perceive ef ...…
 
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Beyond Busy
 
Graham talks to "customer-centric" CTO of Teradata, Stephen Brobst. They discuss Big Data, advising the Obama administration, and the freedom of not being tied down by "stuff". Stephen was named one of the top four CTOs in the US, rarely spends more than five days in the same place, and doesn't own a car or a house. Stephen's Wikipedia entry Go ...…
 
Listen to this podcast for top tips on integrating UX strategy into your business, what challenges businesses face and how to overcome them. We also look at the conditions required for creating a UX strategy, how to create a customer centric organisation, the areas UX strategists should be developing their skills, and what the future of experie ...…
 
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Crack the Customer Code
 
Adam and Jeannie share common customer survey mistakes and how to avoid them to get thoughtful responses. Losing our way with customer survey mistakes Customer surveys are great for getting the feedback we need, learning how to improve our experiences, or finding out where we need to invest. Recent studies show that most customers ignore survey ...…
 
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Manufacturing Marketing Matters
 
This week we push the envelope and discuss recruitment and selection process in manufacturing industry. It's all about creating a culture that positions your firm as a highly desirable place to work. Here's how you can achieve that perception. Guest: Adrian Hargreaves, Managing Director, Hargreaves Marketing Ltd Website: hargreaves-marketing.co ...…
 
Adam shares tips for embracing showrooming to compete with online retailers. Showrooming is not your worst enemy If you’re a brick-and-mortar retailer, it’s likely that showrooming is becoming a big, if not the biggest. Every day, you open your doors to customers who just want to check out the merchandise in real life before ordering from a vir ...…
 
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Luminary Business with Todd Staples Digital Marketing Consultant
 
“Having an offer that converts” is not just for sales people—it’ can dramatically impact anyone’s life who see’s it’s importance. James Schramko is one of the most successful Australian entrepreneurs I know of. He started in late 2005, and made his first six figures with just one product as an affiliate. James is the real deal. He makes a few m ...…
 
Pavlo Phitidis presents the Nedbank Business Accelerator podcast series. Episode 3/ 8 The first lever of valuation, how far into the future will my business generate revenues, is answered by defining who the customer you serve is! How do you find these customers and more importantly, once you find them, how do figure out how to get them to buy ...…
 
Why You Should Brand The Back Of The Drawer: How Psychology, AI, and “The Back Of The Drawer” Can Help You Build An Iconic Brand I am really excited to release this episode of The Branded podcast. Dr Tom Gaurriello was a professor of mine in Graduate school. He is also an incredibly interesting, intelligent and insightful person with many many ...…
 
Shaun Weston talks to Wealthfront's Andy Rachleff about financial services, customer-centricity, software technology and teaching the next generation of entrepreneurs.
 
In this episode of Helping Sells Radio we're joined by post-sales expert Kia Puhm. Kia is an entrepreneurial executive who has held chief positions in customer success, services, account management and support at companies such as: Oracle, Eloqua, Day Software (Adobe), Intelex Technologies, and Blueprint Software Systems. Kia has pioneered the ...…
 
In this Britt Technology Impact Series lecture by Evernote CEO, Chris O’Neill T01, shares what he’s learned about design, business models, customer experience, and corporate culture since taking over as CEO of Evernote.Chris O’Neill is a technology industry leader with decades of experience building and growing successful products, brands and t ...…
 
Welcome to JobsinPods, where real employers tell you about their jobs and how to get them! Are you an experienced sales pro looking to elevate your career? Do you have enterprise software sales experience? If so, listen up. Today, the Senior Vice President of Global Sales at ClickSoftware joins us on JobsinPods to tell us about exciting sales c ...…
 
What is a customer experience touchpoint? Jeannie shatters common myths and shares tips for a more customer-centric and actionable approach. How does a CX pro define "customer experience touchpoint?" Customer touchpoints make up your customer’s journey, but many business leaders don’t truly understand what this means. They are often not underst ...…
 
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