Best customercentric podcasts we could find (Updated July 2017)
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Customer Centric Marketing for Business with Dan MacInnis
 
Great marketing tips for small business. Practical, low cost and strategic advice on how to market your small business.Dan has always thought like a customer, even as a little kid she always showed empathy for others. Dan has taken this insight to create marketing strategies for small businesses that work. Dan interviews marketing experts and asks them the questions you would want to ask as a small business.
 
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Making It Real. How To Be A Product Entrepreneur
 
Episode 12 – Thor Ernstsson, Alpha “Innovate With Confidence” Thor Ernstsson, founder of Alpha, talks about how he connected his passion for user experience to product management. Now, Alpha UX provides a platform to drive experimentation and provide real time answers with a database of over 90 million users. Thor emphasizes the importance of m ...…
 
Jeannie and Adam explore critical customer segments that typically get ignored when designing customer experiences. Are you overlooking critical customer segments? Creating customer segments is a great way to help deliver an easier, more personalized, and more relevant experience for different groups of customers. But in many cases – especially ...…
 
Adam shares 7 ways to deliver a faster customer experience without sacrificing quality, vital details, or personalization. Who doesn’t want a faster customer experience!? With more on their plates and fewer resources, customers are busier than ever before. So in most customer experiences, time is of the essence. But nobody wants to feel rushed ...…
 
Dr. Joseph Michelli is an internationally sought-after public speaker, organizational consultant, and a #1 New York Times bestselling business author who has worked with and written about customer-centric organizations such as Starbucks, Zappos, UCLA Health System, The Ritz-Carlton Hotel Company and Mercedes-Benz USA.…
 
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Breaking Digital - Digital Leadership For Smart Entrepreneurs
 
Alex Allwood, author of Customer Experience is the Brand and Founder of The Holla Agency is informed, honest, refreshing and to-the-point when she says that digital has changed the way society makes it’s purchases. Alex plainly states that, “CEO’s of companies are no longer trusted by society. It's our friends and peers that are now the authori ...…
 
Our lives today are consumed with goals, plans and thoughts of wishes and wants in life.We are often a victim of time. Constantly trying to figure out what we need to do tomorrow. Or even dwelling on our past, and regretting what could have been or should have been.How often do we actually enjoy our work? Or do we get caught up thinking about g ...…
 
Adam and Jeannie discuss Basecamp’s customer service ethic and tackle some of the top challenges faced by support professionals. Fine-tuning your customer service ethic If there's one thing customer service leaders need support with, it's connecting with, understanding, and supporting their own customers! Today’s guest, Chase Clemons, hears all ...…
 
It’s an age-old marketing question: do you focus on all our customers or only target those who are most likely to drive results? According to Dr. Peter Fader, marketing professor at Wharton, and Tiffani Bova, global customer growth and innovation evangelist for Salesforce, the answer is simple: customer centricity. The idea behind customer cent ...…
 
In this special edition “live” from C-Suite Network conference, we discuss the importance of including customer experience in business plans with Vicky Smitley, Vice President of Sales and Marketing at Hearthside Food Solutions. Why is customer experience missing from business plans? Many business leaders feel that if they have rock solid busin ...…
 
Topline Summary Customer experience is at the core of marketing success. Nimble founder and CEO Jon Ferrara explains where and how brands should be targeting their messages in Part II of his interview on the Renegade Thinkers Unite podcast. Ferrara grew Nimble out of the idea that brands do best when customers recommend them to their networks. ...…
 
Adam shares his thoughts on the importance of 1-to-1 experiences as we hand parts of the experience over to technology. 1-to-1 or 1-to-none? Customers interact with your brand on many channels at countless touchpoints, whether there’s a human on the other end of the experience or not. And with the power of technology to help deliver these exper ...…
 
When scripts and protocol don't apply, perceived barriers hinder employees' from making the right decision for customers. We welcome back Laure Park of Quest Diagnostics to explain how they signaled to employees that it was okay to deviate from standard procedures, with good judgement. And to CX pros just getting started on the journey of CX tr ...…
 
Amazon is looking to push organic kale with its purchase of Whole Foods, while also taking on clothing subscription services with a new apparel box service. Over at Apple, an internal meeting about secrecy leaked to the press. Oh, sweet irony. This episode of Download is sponsored by: Mailroute: a secure, hosted email service for protection fro ...…
 
Scott Becker is the former Chairman of Healthcare Law and has served on the board at McGuire Woods Law Firm since 2008. He also serves as the founder and publisher at Beckers Healthcare Review. He graduated from Harvard Law School, where he studied with President Obama. His career in healthcare has encouraged leaders in healthcare to speak up a ...…
 
I’ve spent a lot of time joking about magical unicorns. And then a few weeks ago, I realized I was one! I was never that good intuitively at sales. Because I walked through the learning process step by step, I knew how to break it down. I was able to reconstruct the training I had received and given over the years. But, there is an area where I ...…
 
I’ve spent a lot of time joking about magical unicorns. And then a few weeks ago, I realized I was one! I was never that good intuitively at sales. Because I walked through the learning process step by step, I knew how to break it down. I was able to reconstruct the training I had received and given over the years. But, there is an area where I ...…
 
Customer centricity. It’s the latest marketing buzzword. What is it? Well, it’s all about prioritising your customer’s specific needs, observing them objectively in order to understand these needs, and developing products and service offerings to deliver on these needs. Today the BNR marketing podcast team asks, shouldn’t that be obvious?Show N ...…
 
Ekaterina Walter is a globally recognized business and marketing innovator, international speaker, and the author of The Wall Street Journal bestselling book Think Like Zuck and The Power of Visual Storytelling. After leaving her corporate career working with several Fortune 500 companies such as Intel and Accenture, she co-founded a startup th ...…
 
Bestselling author and customer service expert Matt Dixon to uncovers surprising facts and common misconceptions about delivering low-effort service. Think you’re delivering low-effort service? It seems so simple: Reduce customer effort, then you’ll have more loyal customers! But don’t be fooled by that kind of simplicity. Customers perceive ef ...…
 
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Beyond Busy
 
Graham talks to "customer-centric" CTO of Teradata, Stephen Brobst. They discuss Big Data, advising the Obama administration, and the freedom of not being tied down by "stuff". Stephen was named one of the top four CTOs in the US, rarely spends more than five days in the same place, and doesn't own a car or a house. Stephen's Wikipedia entry Go ...…
 
Listen to this podcast for top tips on integrating UX strategy into your business, what challenges businesses face and how to overcome them. We also look at the conditions required for creating a UX strategy, how to create a customer centric organisation, the areas UX strategists should be developing their skills, and what the future of experie ...…
 
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Crack the Customer Code
 
Adam and Jeannie share common customer survey mistakes and how to avoid them to get thoughtful responses. Losing our way with customer survey mistakes Customer surveys are great for getting the feedback we need, learning how to improve our experiences, or finding out where we need to invest. Recent studies show that most customers ignore survey ...…
 
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Manufacturing Marketing Matters
 
This week we push the envelope and discuss recruitment and selection process in manufacturing industry. It's all about creating a culture that positions your firm as a highly desirable place to work. Here's how you can achieve that perception. Guest: Adrian Hargreaves, Managing Director, Hargreaves Marketing Ltd Website: hargreaves-marketing.co ...…
 
Adam shares tips for embracing showrooming to compete with online retailers. Showrooming is not your worst enemy If you’re a brick-and-mortar retailer, it’s likely that showrooming is becoming a big, if not the biggest. Every day, you open your doors to customers who just want to check out the merchandise in real life before ordering from a vir ...…
 
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Luminary Business with Todd Staples Digital Marketing Consultant
 
“Having an offer that converts” is not just for sales people—it’ can dramatically impact anyone’s life who see’s it’s importance. James Schramko is one of the most successful Australian entrepreneurs I know of. He started in late 2005, and made his first six figures with just one product as an affiliate. James is the real deal. He makes a few m ...…
 
Pavlo Phitidis presents the Nedbank Business Accelerator podcast series. Episode 3/ 8 The first lever of valuation, how far into the future will my business generate revenues, is answered by defining who the customer you serve is! How do you find these customers and more importantly, once you find them, how do figure out how to get them to buy ...…
 
Why You Should Brand The Back Of The Drawer: How Psychology, AI, and “The Back Of The Drawer” Can Help You Build An Iconic Brand I am really excited to release this episode of The Branded podcast. Dr Tom Gaurriello was a professor of mine in Graduate school. He is also an incredibly interesting, intelligent and insightful person with many many ...…
 
Shaun Weston talks to Wealthfront's Andy Rachleff about financial services, customer-centricity, software technology and teaching the next generation of entrepreneurs.
 
In this episode of Helping Sells Radio we're joined by post-sales expert Kia Puhm. Kia is an entrepreneurial executive who has held chief positions in customer success, services, account management and support at companies such as: Oracle, Eloqua, Day Software (Adobe), Intelex Technologies, and Blueprint Software Systems. Kia has pioneered the ...…
 
In this Britt Technology Impact Series lecture by Evernote CEO, Chris O’Neill T01, shares what he’s learned about design, business models, customer experience, and corporate culture since taking over as CEO of Evernote.Chris O’Neill is a technology industry leader with decades of experience building and growing successful products, brands and t ...…
 
In this Britt Technology Impact Series interactive session with former Netflix VP of Product, Gibson Biddle T’91, explores a series of decisions made by the team at Netflix as a learning mechanism for understanding how difficult business decisions are in the era of customer centricity. Gibson Biddle, also known as Gib, served as the Chief Produ ...…
 
Welcome to JobsinPods, where real employers tell you about their jobs and how to get them! Are you an experienced sales pro looking to elevate your career? Do you have enterprise software sales experience? If so, listen up. Today, the Senior Vice President of Global Sales at ClickSoftware joins us on JobsinPods to tell us about exciting sales c ...…
 
What is a customer experience touchpoint? Jeannie shatters common myths and shares tips for a more customer-centric and actionable approach. How does a CX pro define "customer experience touchpoint?" Customer touchpoints make up your customer’s journey, but many business leaders don’t truly understand what this means. They are often not underst ...…
 
Matt Heinz, President and Founder of Heinz Marketing joins Candyce to discuss how an intense customer-centric mindset can increase sales and credibility. Episode 004
 
This talk was absolutely incredible and I think we were able to really drive home to the employees of Northern Nevada Medical Center that there are a few key factors in a customer centric organization. Those factors are: Working together and being constantly focused on the fact that the most important factor to working well as a team and overco ...…
 
How can your business be more like Amazon?Shep Hyken interviews Bryan Eisenberg co-author of the book, Be Like Amazon: Even a Lemonade Stand Can Do It.First Up:Shep Hyken’s opening comments focus on how any company can improve their customer service, by thinking about how they can become more convenient for their customers. The reason that Amaz ...…
 
Are you using customer service bots? So much can go wrong! With Adam and Jeannie to help, you can use them to save time AND deliver better experiences. Customer service bots create customer service nots! If you’ve been a regular listener, then you know that Artificial Intelligence (AI) is here to stay. (Check the related content below to catch ...…
 
Intel IT Annual Performance Report: Intel IT plays a pivotal role in providing the solutions and services that are accelerating Intel’s digital transformation. In this report, Intel IT describes transforming how Intel’s businesses run and grow, advancing Intel’s products and services in the market, increasing workforce productivity, strengtheni ...…
 
Intel IT Annual Performance Report: Intel IT plays a pivotal role in providing the solutions and services that are accelerating Intel’s digital transformation. In this report, Intel IT describes transforming how Intel’s businesses run and grow, advancing Intel’s products and services in the market, increasing workforce productivity, strengtheni ...…
 
Intel IT Annual Performance Report: Intel IT plays a pivotal role in providing the solutions and services that are accelerating Intel’s digital transformation. In this report, Intel IT describes transforming how Intel’s businesses run and grow, advancing Intel’s products and services in the market, increasing workforce productivity, strengtheni ...…
 
Adam explains the neuroscience behind different types of organizational conformity, how they help or harm your business, and how to strike a good balance. Organizational conformity: The good and the bad Adam says, “the impetus to conform is strong for many,” and that’s typically a good thing in business. Organizational conformity is necessary t ...…
 
Adam and Jeannie discuss neuroscience and new study data to better understand the emotional impact on CX. Understanding your impact on CX We hate to be a downer, but improving customer experience isn’t all about thinking positive. As you push forward, adding moments of delight to the customer journey, are you paying enough attention to those ti ...…
 
Whether you believe that 60% of new product launches fail, or the number is 80% or 95%+, the truth is that successful innovation is rare. Why is this? Here are some solutions. Start with the Category rather than (just) the CustomerEvery customer-centric organisation should start their processes with a review of the customers they are looking to ...…
 
Welcome to JobsinPods Where real employers tell you about their jobs and how to get them. TodaMeet ClickSoftware CEO, Tom Heiser. Today, I’m privileged to be speaking with the CEO of ClickSoftware, Tom Heiser. For the CEO of a global company to take time to record a podcast tells you something about the character of the organization -- their co ...…
 
Jeannie attacks customer experience lip service head-on with tips for turning customer-centricity into action. Undercover bosses in the real world Are you familiar with the CBS television show Undercover Boss? CEOs literally go undercover as employees to discover broken rules and processes, workplace culture issues, and more. (Can you tell why ...…
 
Sue Martin joins us from the Chief Customer Officer Exchange to share that her core customers just love the brand and the brand loves them back. She shares that at a trade show, those core customers will flock to the booth, they’re influencers and defenders. Sue has the organization set up to ensure that the customer experience is just as true ...…
 
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CCW Digital: A Customer Service Online Platform
 
Sue Martin joins us from the Chief Customer Officer Exchange to share that her core customers just love the brand and the brand loves them back. She shares that at a trade show, those core customers will flock to the booth, they’re influencers and defenders. Sue has the organization set up to ensure that the customer experience is just as true ...…
 
Jeannie attacks customer experience lip service head-on with tips for turning customer-centricity into action. Walking the customer-centricity talk Business leaders talk a lot about being customer-centric, but honestly, most of them are just talking. It often starts with a big rally or town hall meeting where it’s declared, “we’re becoming cust ...…
 
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