show episodes
 
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Customer Centric Marketing for Business with Dan MacInnis
 
Great marketing tips for small business. Practical, low cost and strategic advice on how to market your small business.Dan has always thought like a customer, even as a little kid she always showed empathy for others. Dan has taken this insight to create marketing strategies for small businesses that work. Dan interviews marketing experts and asks them the questions you would want to ask as a small business.
 
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The Customer-Centric Show with Mel Telecican | More Customers, Profits and Freedom in Business.
 
Mel Telecican is the Customer-Centric Coach and host of The Customer-Centric Show. Join her for conversations with successful business owners and experts as they share smart ways to attract more customers, profits and freedom, by thinking about customers FIRST!
 
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Transforming the Customer Experience with Kristina Evey | Inspiring Business Leaders With Strategies to Increase Profits and Build a Loyal Customer Base
 
Transforming the Customer Experience is a podcast created for you, the Business Owner, Leader, or Manager. If you are looking for strategies, motivation, and ACTIONABLE advice during your commute, Kristina Evey delivers every week. Each episode brings you a crucial element of creating a Customer Centric Culture designed to bring clarity and alignment within your organization with the ultimate goal of getting new customers and increasing your profits!
 
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Hello Customer, a Podcast About Delivering Extraordinary Customer Experience
 
Why should you invest in truly knowing your customer? What's the benefit of being customer-centric as an organisation?We are absolutely convinced that the winners of the future are the companies that put their customers first in absolutely everything that they do. And I can tell you this over and over again, still, it's my opinion. Together with Espree, we are exploring great customer experience stories in an industry that absolutely needs to understand customers, they thrive on truly unders ...
 
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Sales Rehab Podcast
Rare
 
Hosted by Frank Visgatis, Sales Rehab is the show that helps you connect the dots with the world around you so you can become insanely successful at sales, marketing and life.
 
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Steven Van Belleghem
Weekly+
 
Keynote speaker & inspirator on customer centricity in a digital world. Author of When Digital becomes Human, Conversation Manager/Company.
 
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Zafin | Building a Business Case for Product and Pricing Lifecycle Management
 
"I understand that customer centricity is the future of banking, but how do I get started? Where do I start? How do I get funding?"These are questions we’re often asked when we talk to financial institutions about creating a customer-centric strategy with Product and Pricing Lifecycle Management (PPLM). Indeed, there are a number of interrelated factors to consider as part of your PPLM journey, so it’s understandable that the prospect of a large-scale change initiative can seem somewhat daun ...
 
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Hello Customer, a Podcast About Delivering Extraordinary Customer Experience
 
Why should you invest in truly knowing your customer? What's the benefit of being customer-centric as an organisation?We are absolutely convinced that the winners of the future are the companies that put their customers first in absolutely everything that they do. And I can tell you this over and over again, still, it's my opinion. Together with Espree, we are exploring great customer experience stories in an industry that absolutely needs to understand customers, they thrive on truly unders ...
 
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Content Library – Stratham Bryce International
 
Sales Effectiveness & Customer Centricity
 
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Tech Talk from the Markertek News Channel
 
The Markertek News Channel provides insight on hot technology issues and trends that impact media professionals and technology organizations - from a customer-centric, brand neutral perspective.
 
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Advantech Podcast
Rare
 
Advantech offers comprehensive system integration, hardware, software, customer-centric design services, embedded systems, automation products, and global logistics support
 
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FinaGuide Podcast
Monthly+
 
Welcome to FinaGuide, your authority for financial news and information. Here at FinaGuide, we explore the transformation taking place in the financial industry. We’ll speak to financial professionals each week to explore the more customer-centric approach to banking and we’ll review the latest and greatest financial apps. You can subscribe to this podcast and catch all of the latest news in finance, banking and financial apps at FinaGuide.com.
 
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Customers Matter
Rare
 
Customers Matter is a podcast about customer-centred, omni channel marketing in an age of digital disruption, mobility and the Internet of Things. It's hosted by John O’Neill, a management consultant and founding owner of Komosion, an agency specialising in Customer Experience Design and Delivery - including via data-driven marketing technologies and related services.
 
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This Is CX
Monthly
 
"This Is CX" is a discussion about all-things "customer experience", hosted by two guys (Mike Manfredo and Paul Hagen) that want to help people understand what customer experience is and how it can be done in a way that creates real value. We will share personal experiences and best practices, in our hope to make the world a little more customer-centric.
 
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Synap Journeys
Monthly
 
In Journeys, Synap co-founder Jeremie Bacon interviews executive leaders about their personal experiences building great teams, products, and successful customer-centric companies. Subscribe here to learn about best practices and tricks of the trade from experts in Account Management, Customer Success, Sales, and Executive Leadership.
 
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Market Edge with Larry Weber on Cranberry.fm
 
Get ready to hear perspectives on integrated communications and technology that will help you gain insight into the unique opportunities and challenges facing marketers and brands today. With more than 30 years of experience, Host Larry Weber is a globally known expert in PR and marketing and serves as Chairman and CEO of Racepoint Global. A bestselling author, Weber’s fifth book, The Digital Marketer: Ten New Skills You Must Learn to Stay Relevant and Customer-Centric, was published April 2014.
 
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show series
 
Product Hero is our bi-weekly series that highlights outstanding members of the product management community. These industry leaders share tips on processes, team building, how to be a better product manager, and who they are outside of their careers. This week our product hero is Emera Trujillo, Senior Product Manager at MediaMath. Emera start ...…
 
This is the first of two amazing interviews featuring the topic of Digital Health and its integration into healthcare delivery at Providence St. Joseph Health. In this first interview, Sara Vaezy describes, in no uncertain terms, the ‘Existential Imperative’ that makes digital health an absolute requirement and a critical success factor for any ...…
 
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The Steps to Business Fitness - How to Improve Retail Business Performance
 
Do you understand how your business is connected with your customers and how do you monitor this? This means looking at metrics – customer satisfaction, mystery shopping, research, insights and anything else that can tell you about the consumer experience. Asking the questions: • How customer-centric your business is? • Do the staff/ leaders ta ...…
 
Adam and Jeannie interview creativity and innovation expert Amy Climer, Ph.D. to discover how to foster creativity in your team. Creativity is not just for “creatives” Creativity is a necessary trait for teams from the c-suite on out to customer service. Much of what we do in business requires creativity- from innovation to general problem-solv ...…
 
Jeannie and Adam discuss today’s multi-device customer journey and share tips and ideas for optimizing your omnichannel experience. What’s your multi-device customer journey really like? Offering a multi-channel customer experience is nothing new. In fact, it’s now expected. So we test our websites on iPhones, Android tablets, and different ope ...…
 
Episode 007: Have you ever gotten dressed up super sharp for a hot date? That’s what we do, right? We want to look our best and make a good first impression! Well, the same goes for our customers! We want to put our best foot forward! And part of that is having a professional, mobile-friendly, customer-centric #website! Today Brian and Laura di ...…
 
This episode of Champions of Digital features James Borg, Head of Digital at Australian Unity. James walks us through Australian Unity’s journey to a customer centric approach to digital and why that’s important to him and the organisation as a whole. We find out about an industry cheat sheet teaching us all things going on with the internet, p ...…
 
Adam explores real-life situations that exemplify commonly wasted retail opportunities in brick-and-mortar customer service. Are wasted retail opportunities looming in your store? While online retailers like Amazon continue to grow, those who maintain physical locations have a tall order! They need to give customers a real reason to visit, inst ...…
 
Airbnb is one of my favorite examples of customer-centric disruption. They’ve gotten it right, and the proof is in the pudding. Airbnb has doubled in size every year since 2014, and taken the travel industry by storm – all without owning a single property. What is their secret to success? In August 2017, I had the opportunity to speak with Desi ...…
 
Welcome to the Elevator World News Podcast. This week’s news podcast is sponsored by elevatorbooks.com: http://www.elevatorbooks.comBROGREN APPOINTED CTO AT ALIMAK GROUPCharlotte Brogren has been appointed chief technology officer (CTO) at Alimak Group. She most recently served as director general at VINNOVA, the Swedish government agency for i ...…
 
Duena Blomstrom is not known for having patience with inaction. She likes to make decisions and move forward. But she does have a keenly practical side, and along with a deep curiosity for what makes people work inside of organizations, she uses her energy, drive, and insight to make big things happen in banking (an industry that could make a s ...…
 
Training provides a base for shared meaning, to prepare employees, and give them a foundation to look for ways to improve both themselves and their process. And support. Support that the metrics we use match the expectations we have for interacting with customers. The more perspective we can give our customer service teams the more customer cen ...…
 
Welcome to the What's Next! podcast with Tiffani Bova. This week, I have the pleasure of having Mark Bonchek on the show. Mark is the Founder and Chief Epiphany Officer of Shift Thinking. He leads organizations to make the shift from incremental to exponential growth and to achieve transformational change so that they can more effectively compe ...…
 
Lina Yahya joined RAKBANK in 2003 and has held several managerial positions within the Bank before becoming the Head of Service Excellence in November 2015. In the past two years, Lina’s focus has been to redefine the Bank’s perception about Customer Service through the implementation of various programs and initiatives aiming to enhance the cu ...…
 
Ian Golding is an Independent Customer Experience Professional and Customer Experience Specialist, A certified Lean Six Sigma Master Black Belt, Ian has spent over twenty years in business improvement, working hard to ensure that the businesses he works for are as customer focused as possible. In 2012, he became an independent consultant, deliv ...…
 
Today’s episode is very special for two reasons. First, this is my first podcast so for me, it's a milestone on a long and less than optimal road traveled. Second, I present to you my first guest, Banafsheh Ghassemi CEO of Tangerine Lab. Tangerine Lab is a customer and brand experience design firm that provides advisory services for a wide rang ...…
 
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Empjoyment: Real-life stories from diverse career changers into non-technical jobs in digital tech companies
 
Have you ever heard the quote “If you build it, they will come.” from the movie Field of Dreams? That might have worked at the time that it was released, but in today’s economy that phrase speaks more to the dreamer than the successful person in technology. Why? Because in today’s global economy, where there are lower barriers to entry for new ...…
 
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Empjoyment: Real-life stories from diverse career changers into non-technical jobs in digital tech companies
 
Throughout your career journey, you'll likely find aspects of different roles and project that speak to you both in terms of interests and skills. With your transition into tech, you'll have the opportunity to find a role and contribute value to your team in a unique manner based on your personal background. Monette Sommers has done exactly tha ...…
 
John Toepfer (CEO) and Emilie Totten (Head of Marketing) of Synthesis Technology join Candyce to discuss the challenges that asset managers have with customer-centricity. Episode 009.
 
In too big of a rush to watch the video? Subscribe on iTunes and listen to our podcast on the go! window._wq = window._wq || [];_wq.push(function(W) { var playedOnce = false; W.api(function(video) { if (!playedOnce && /[&?]autoplay/i.test(location.href)) { playedOnce = true; video.play(); } });}); When it comes to developing a well-crafted, cus ...…
 
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Designing the Future with Game-Changers, Presented by SAP
 
The buzz: “An innovative culture…cultivating a mindset to learn to see the world in new ways” (F.Hoque, fastcompany.com). Does the term “Business Innovation” strike fear or elicit possibility in your organization? If silo’ed business units are timidly testing Machine Learning, AR and AI, but missing the big picture, fear is likely. But if power ...…
 
As more companies adopt a customer-centric strategy, creating a holistic view and understanding of the entire customer life cycle is mission critical. In order to accomplish this initiative, marketing is partnering with other groups inside the company that touch the customer in a significant way. One such group is inside sales. We recently inte ...…
 
Overview Jeff McManus grows things. As the Director of Landscape Services at the University of Mississippi, he grows plants, he grows people, he grows ideas. Jeff is a problem-solver, understanding that doing more with less is a 21st century mandate. Faced with a multi-million dollar landscaping beautification project, a demand for excellence, ...…
 
Adam and Jeannie explore recent research about prevailing ecommerce experience pet peeves and offer creative solutions. How does your ecommerce experience stack up? Ecommerce experiences have come a long way since the 90’s, but recent research shows that we still have a long way to go. Customers are still having problems with navigation, person ...…
 
If you’ve ever wondered how to navigate the hectic aisles of an industry home show—or how to best represent your business and attract consumers to your booth—Hillary Berman has you covered. This customer-centric marketing guru knows a thing or two about events. Learn how you can maximize your home show and community presence and see real ROI fo ...…
 
Do you focus on capturing product stories or customer-hero stories? The answer can make a huge difference in your sales and marketing results. Let me explain. Despite all the time, money, resources spent on improving sales productivity, just 13% of sales people produce 87% of revenue in a typical organization according to the Sales Benchmark In ...…
 
Stop Creating Happy & Excited Employees, Said No CEO E-V-E-R Your job is not just about making money. If it’s the only thing, you’re doing the wrong thing. When finances are the primary driver of an organization everyone suffers, because over the long term the best you will achieve is mediocrity. Once you translate your organization’s focus int ...…
 
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Marketing Milestones Podcast: Real Stories from Rising Stars in B2B Marketing
 
Our guest is a top content marketer at a company that makes software for content marketers. Today’s guest is Dennis Shiao, Director of Content Marketing at DNN Corp. In this episode, Dennis shares how to keep people aligned to a customer-centric approach, how DNN is harvesting customer success insights, what it means to make the customer the he ...…
 
On today's episode of The Patient Flow Podcast, we welcome Katie Romano, Head of Customer Experience at TeleTracking Technologies. Katie disusses the customer-centric culture at TeleTracking and the steps she and her team take to engage customers and focus on positive outcomes.
 
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Making It Real. Bringing New Products To Life
 
Episode 12 – Thor Ernstsson, Alpha “Innovate With Confidence” Thor Ernstsson, founder of Alpha, talks about how he connected his passion for user experience to product management. Now, Alpha UX provides a platform to drive experimentation and provide real time answers with a database of over 90 million users. Thor emphasizes the importance of m ...…
 
Jeannie and Adam explore critical customer segments that typically get ignored when designing customer experiences. Are you overlooking critical customer segments? Creating customer segments is a great way to help deliver an easier, more personalized, and more relevant experience for different groups of customers. But in many cases – especially ...…
 
Adam shares 7 ways to deliver a faster customer experience without sacrificing quality, vital details, or personalization. Who doesn’t want a faster customer experience!? With more on their plates and fewer resources, customers are busier than ever before. So in most customer experiences, time is of the essence. But nobody wants to feel rushed ...…
 
Dr. Joseph Michelli is an internationally sought-after public speaker, organizational consultant, and a #1 New York Times bestselling business author who has worked with and written about customer-centric organizations such as Starbucks, Zappos, UCLA Health System, The Ritz-Carlton Hotel Company and Mercedes-Benz USA.…
 
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Breaking Digital - Digital Strategies, Leadership & Marketing For Enterprise & Entrepreneurs
 
Alex Allwood, author of Customer Experience is the Brand and Founder of The Holla Agency is informed, honest, refreshing and to-the-point when she says that digital has changed the way society makes it’s purchases. Alex plainly states that, “CEO’s of companies are no longer trusted by society. It's our friends and peers that are now the authori ...…
 
Our lives today are consumed with goals, plans and thoughts of wishes and wants in life.We are often a victim of time. Constantly trying to figure out what we need to do tomorrow. Or even dwelling on our past, and regretting what could have been or should have been.How often do we actually enjoy our work? Or do we get caught up thinking about g ...…
 
Adam and Jeannie discuss Basecamp’s customer service ethic and tackle some of the top challenges faced by support professionals. Fine-tuning your customer service ethic If there's one thing customer service leaders need support with, it's connecting with, understanding, and supporting their own customers! Today’s guest, Chase Clemons, hears all ...…
 
It’s an age-old marketing question: do you focus on all our customers or only target those who are most likely to drive results? According to Dr. Peter Fader, marketing professor at Wharton, and Tiffani Bova, global customer growth and innovation evangelist for Salesforce, the answer is simple: customer centricity. The idea behind customer cent ...…
 
In this special edition “live” from C-Suite Network conference, we discuss the importance of including customer experience in business plans with Vicky Smitley, Vice President of Sales and Marketing at Hearthside Food Solutions. Why is customer experience missing from business plans? Many business leaders feel that if they have rock solid busin ...…
 
Customer experience is at the core of marketing success. Nimble founder and CEO Jon Ferrara explains where and how brands should be targeting their messages in Part II of his interview on the Renegade Thinkers Unite podcast. Ferrara grew Nimble out of the idea that brands do best when customers recommend them to their networks. Nearly nine year ...…
 
Adam shares his thoughts on the importance of 1-to-1 experiences as we hand parts of the experience over to technology. 1-to-1 or 1-to-none? Customers interact with your brand on many channels at countless touchpoints, whether there’s a human on the other end of the experience or not. And with the power of technology to help deliver these exper ...…
 
When scripts and protocol don't apply, perceived barriers hinder employees' from making the right decision for customers. We welcome back Laure Park of Quest Diagnostics to explain how they signaled to employees that it was okay to deviate from standard procedures, with good judgement. And to CX pros just getting started on the journey of CX tr ...…
 
Amazon is looking to push organic kale with its purchase of Whole Foods, while also taking on clothing subscription services with a new apparel box service. Over at Apple, an internal meeting about secrecy leaked to the press. Oh, sweet irony. This episode of Download is sponsored by: Mailroute: a secure, hosted email service for protection fro ...…
 
Scott Becker is the former Chairman of Healthcare Law and has served on the board at McGuire Woods Law Firm since 2008. He also serves as the founder and publisher at Beckers Healthcare Review. He graduated from Harvard Law School, where he studied with President Obama. His career in healthcare has encouraged leaders in healthcare to speak up a ...…
 
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