show episodes
 
Great marketing tips for small business. Practical, low cost and strategic advice on how to market your small business.Dan has always thought like a customer, even as a little kid she always showed empathy for others. Dan has taken this insight to create marketing strategies for small businesses that work. Dan interviews marketing experts and asks them the questions you would want to ask as a small business.
 
Transforming the Customer Experience is a podcast created for you, the Business Owner, Leader, or Manager. If you are looking for strategies, motivation, and ACTIONABLE advice during your commute, Kristina Evey delivers every week. Each episode brings you a crucial element of creating a Customer Centric Culture designed to bring clarity and alignment within your organization with the ultimate goal of getting new customers and increasing your profits!
 
The Customer Equity Accelerator is a weekly show for high-level marketing executives who need to accelerate customer-centric thinking and digital maturity. Host Allison Hartsoe of Ambition Data features innovative guests who share quick wins on how to improve your bottom line while building a stronger, happier, more valuable customer base. Ready to accelerate? Join us!
 
Keynote speaker & inspirator on customer centricity in a digital world. Author of When Digital becomes Human, Conversation Manager/Company.
 
The Markertek News Channel provides insight on hot technology issues and trends that impact media professionals and technology organizations - from a customer-centric, brand neutral perspective.
 
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Advantech Podcast
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Advantech offers comprehensive system integration, hardware, software, customer-centric design services, embedded systems, automation products, and global logistics support
 
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Con Edison
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For story ideas or comments email us at podcast@coned.com. For customer concerns 24/7, go to http://coned.com/customercentral or 1-800-752-6633 For gas odors, leave area and call 911 or 1-800-75-CONED.
 
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This Is CX
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"This Is CX" is a discussion about all-things "customer experience", hosted by two guys (Mike Manfredo and Paul Hagen) that want to help people understand what customer experience is and how it can be done in a way that creates real value. We will share personal experiences and best practices, in our hope to make the world a little more customer-centric.
 
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Customers Matter
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Customers Matter is a podcast about customer-centred, omni channel marketing in an age of digital disruption, mobility and the Internet of Things. It's hosted by John O’Neill, a management consultant and founding owner of Komosion, an agency specialising in Customer Experience Design and Delivery - including via data-driven marketing technologies and related services.
 
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show series
 
Troy Gregory, President at Hunt Electric, talks about how his path from trade electrician to president was paved thanks to mentorship and a genuine dedication to the company’s mission statement. Gregory shares his advice for others looking to grow a $100 million / year company with the best people and the best customers. Show Notes: Putting pla ...…
 
As CEO of Delta Air Lines, Ed Bastian’s primary responsibility is to champion the company’s employee-driven, customer-focused culture and inspire the spirit of innovation that is the foundation of Delta’s success.An 18-year Delta veteran, Ed was a central part of the team that led the airline from bankruptcy to its current position as the indus ...…
 
What would the differences and similarities be between traditional market valuation and customer lifetime valuation strategies for your organization? Sarah Toms, Senior Director, Wharton Interactive, talks about leveraging education technology to bring theories to life. The Customer Centricity Simulator is about putting the customer lifetime mo ...…
 
Most companies understand that they need to be customer centric, but they still operate in the very product centric way. In this episode, host Allison Hartsoe interviews Jaime Colmenares, the director of the Americas, customer strategy and analytics at eBay. Colmenares heads up eBay’s new customer analytics team that cuts across silos to better ...…
 
https://startupfoco.com/wp-content/uploads/2018/02/Ep03-Founders-Food.mp3 Podcast Episode 03 – Founders & Food Episode Notes Podcasting from Fort Collins Colorado, this is the Startup FoCo Podcast episode 3. I am your host Vanessa Pagan, gearing up for the 2018 Techstars Startup Week Fort Collins. In this pre-event episode, we have 8 guests who ...…
 
In this episode Armen is joined by Tamara McCleary, CEO of Thulium.co. They explore the benefits of accepting that digital business growth now depends on a great customer experience. Transcript Armen: Hi, I’m here with Tamara McCleary for today’s edition of Digital Identity 360. We’re actually on location at the Digital Identity Summit in San F ...…
 
Episode #27: Maria Giudice It is our pleasure to present to you Maria Giudice, Former VP, Experience Design at Autodesk, founder of Hot studio and former Creative Director of product design at Facebook. Maria was the founder of Hot studio for over 15 years and then acquired by Facebook, where she was working as a creative director of product de ...…
 
In this episode Justin Udy discusses people, systems, marketing, and lead generation to create and grow a Massively Profitable Real Estate Business. He discusses creating a customer centric environment that creates experiences with his clients.
 
Lee Sommers is the owner of Purpose Personal Fitness, a leading athletic training and consulting services company. He’s been involved in the fitness industry for almost 20 years and has worked with athletes of all levels, including Olympic champion Katie Ledecky. He has seen the industry evolve over that time with a primary focus on profit over ...…
 
Two powerhouse women engineers came together to form a company that is changing how we get our healthcare. Christine Carrillo and Helen Lee saw huge flaws in how Americans were buying and using health insurance so they created JOANY(formerly Impact Health) to help fix the system. The name change comes on the heels of the company’s $13 million S ...…
 
In this episode Armen is joined by Reed Taussig, President and CEO of ThreatMetrix. They discuss the value of business leaders converging at the Digital Identity Summit. Transcript Armen: Hi, I’m here with Reed, President and CEO of ThreatMetrix, and for today’s edition of Digital Identity 360. We’re on location here at the Digital Identity Sum ...…
 
Listen to this audiobook free with a 30-day trial. Go to http://hotaudiobook.com/free Title: How Can I Contact Amazon by PhoneSubtitle: Contact Amazon Customer Service US and All Other Supported CountriesAuthor: Mitchell RiosNarrator: Michael SanguinettiFormat: UnabridgedLength: 11 minsLanguage: EnglishRelease date: 01-12-18Publisher: Mitchell ...…
 
Published on 31 Dec 2016. Ben & David welcome very special guest Tom Alberg, board member and first lead investor in Amazon.com, to cover the IPO of "earth’s most customer-centric company".
 
Published on 31 Dec 2016. Ben & David welcome very special guest Tom Alberg, board member and first lead investor in Amazon.com, to cover the IPO of "earth’s most customer-centric company".
 
Published on 31 Dec 2016. Ben & David welcome very special guest Tom Alberg, board member and first lead investor in Amazon.com, to cover the IPO of "earth’s most customer-centric company".
 
Listen to this audiobook free with a 30-day trial. Go to http://audiobookspace.com/free Title: Customer Care ExcellenceSubtitle: How to Create an Effective Customer FocusAuthor: Sarah CookNarrator: Karen CassFormat: UnabridgedLength: 10 hrs and 56 minsLanguage: EnglishRelease date: 11-30-17Publisher: Brilliance AudioGenres: Business, Career Ski ...…
 
Are you a working Mom who is trying to balance your chaotic life? Listen to last week's Women Kicking Glass Radio show with Jenny Dinnen and Katie Rucker who run MazKenzie, a family owned business focused on helping companies drive results with customer centricity using with their innovative market research strategies. Jenny and Katie are twin ...…
 
What comes after agile? Is it possible to get leaner?In this episode, I’m talking to Jeff Gothelf, author of the book "Lean UX" and "Sense and Respond". He’s a thought leader, coach, and public speaker who builds and trains executives & product teams.Jeff and I discuss his new book "Sense and Respond" http://amzn.to/2B7rQSz. It’s an engaging an ...…
 
Product Hero is our bi-weekly series that highlights outstanding members of the product management community. These industry leaders share tips on processes, team building, how to be a better product manager, and who they are outside of their careers. This week our product hero is Emera Trujillo, Senior Product Manager at MediaMath. Emera start ...…
 
This is the first of two amazing interviews featuring the topic of Digital Health and its integration into healthcare delivery at Providence St. Joseph Health. In this first interview, Sara Vaezy describes, in no uncertain terms, the ‘Existential Imperative’ that makes digital health an absolute requirement and a critical success factor for any ...…
 
The criminals who want to rip off Con Edison customers do not discriminate.They prey on residential customers and business customers. They go after customers in New York City and Westchester County. The elderly need to be aware, but so do customers of other ages, including millennials. Scammers target English-speaking people and non-English spe ...…
 
Do you understand how your business is connected with your customers and how do you monitor this? This means looking at metrics – customer satisfaction, mystery shopping, research, insights and anything else that can tell you about the consumer experience. Asking the questions: • How customer-centric your business is? • Do the staff/ leaders ta ...…
 
Adam and Jeannie interview creativity and innovation expert Amy Climer, Ph.D. to discover how to foster creativity in your team. Creativity is not just for “creatives” Creativity is a necessary trait for teams from the c-suite on out to customer service. Much of what we do in business requires creativity- from innovation to general problem-solv ...…
 
Jeannie and Adam discuss today’s multi-device customer journey and share tips and ideas for optimizing your omnichannel experience. What’s your multi-device customer journey really like? Offering a multi-channel customer experience is nothing new. In fact, it’s now expected. So we test our websites on iPhones, Android tablets, and different ope ...…
 
Episode 007: Have you ever gotten dressed up super sharp for a hot date? That’s what we do, right? We want to look our best and make a good first impression! Well, the same goes for our customers! We want to put our best foot forward! And part of that is having a professional, mobile-friendly, customer-centric #website! Today Brian and Laura di ...…
 
This episode of Champions of Digital features James Borg, Head of Digital at Australian Unity. James walks us through Australian Unity’s journey to a customer centric approach to digital and why that’s important to him and the organisation as a whole. We find out about an industry cheat sheet teaching us all things going on with the internet, p ...…
 
Adam explores real-life situations that exemplify commonly wasted retail opportunities in brick-and-mortar customer service. Are wasted retail opportunities looming in your store? While online retailers like Amazon continue to grow, those who maintain physical locations have a tall order! They need to give customers a real reason to visit, inst ...…
 
Airbnb is one of my favorite examples of customer-centric disruption. They’ve gotten it right, and the proof is in the pudding. Airbnb has doubled in size every year since 2014, and taken the travel industry by storm – all without owning a single property. What is their secret to success? In August 2017, I had the opportunity to speak with Desi ...…
 
Welcome to the Elevator World News Podcast. This week’s news podcast is sponsored by elevatorbooks.com: http://www.elevatorbooks.comBROGREN APPOINTED CTO AT ALIMAK GROUPCharlotte Brogren has been appointed chief technology officer (CTO) at Alimak Group. She most recently served as director general at VINNOVA, the Swedish government agency for i ...…
 
Vivint's field services leader manages 1,100 field service technicians and regional zone directors across the US and Canada. Brett Barborka shares how his teams work hard to provide a high quality product and deliver it in-home with great customer experiences every day. It all comes down to hiring customer centric people who can adapt to consta ...…
 
Duena Blomstrom is not known for having patience with inaction. She likes to make decisions and move forward. But she does have a keenly practical side and a deep curiosity for what makes people work inside of organizations. She uses her energy, drive, and insight to make big things happen in banking (an industry that could make a snail impatie ...…
 
Training provides a base for shared meaning, to prepare employees, and give them a foundation to look for ways to improve both themselves and their process. And support. Support that the metrics we use match the expectations we have for interacting with customers. The more perspective we can give our customer service teams the more customer cen ...…
 
Welcome to the What's Next! podcast with Tiffani Bova. This week, I have the pleasure of having Mark Bonchek on the show. Mark is the Founder and Chief Epiphany Officer of Shift Thinking. He leads organizations to make the shift from incremental to exponential growth and to achieve transformational change so that they can more effectively compe ...…
 
Lina Yahya joined RAKBANK in 2003 and has held several managerial positions within the Bank before becoming the Head of Service Excellence in November 2015. In the past two years, Lina’s focus has been to redefine the Bank’s perception about Customer Service through the implementation of various programs and initiatives aiming to enhance the cu ...…
 
Ian Golding is an Independent Customer Experience Professional and Customer Experience Specialist, A certified Lean Six Sigma Master Black Belt, Ian has spent over twenty years in business improvement, working hard to ensure that the businesses he works for are as customer focused as possible. In 2012, he became an independent consultant, deliv ...…
 
Today’s episode is very special for two reasons. First, this is my first podcast so for me, it's a milestone on a long and less than optimal road traveled. Second, I present to you my first guest, Banafsheh Ghassemi CEO of Tangerine Lab. Tangerine Lab is a customer and brand experience design firm that provides advisory services for a wide rang ...…
 
Have you ever heard the quote “If you build it, they will come.” from the movie Field of Dreams? That might have worked at the time that it was released, but in today’s economy that phrase speaks more to the dreamer than the successful person in technology. Why? Because in today’s global economy, where there are lower barriers to entry for new ...…
 
Throughout your career journey, you'll likely find aspects of different roles and project that speak to you both in terms of interests and skills. With your transition into tech, you'll have the opportunity to find a role and contribute value to your team in a unique manner based on your personal background. Monette Sommers has done exactly tha ...…
 
John Toepfer (CEO) and Emilie Totten (Head of Marketing) of Synthesis Technology join Candyce to discuss the challenges that asset managers have with customer-centricity. Episode 009.
 
Don't sit back and wait for your managers and your product developers to change to suit your needs. Get involved, and bring your data to the table. Becoming a contributing member of that team will keep their products and your campaigns centralized around your business' mission. The post Ep. 4: Integrating With Product Management, with Jon Gatre ...…
 
The buzz: “An innovative culture…cultivating a mindset to learn to see the world in new ways” (F.Hoque, fastcompany.com). Does the term “Business Innovation” strike fear or elicit possibility in your organization? If silo’ed business units are timidly testing Machine Learning, AR and AI, but missing the big picture, fear is likely. But if power ...…
 
As more companies adopt a customer-centric strategy, creating a holistic view and understanding of the entire customer life cycle is mission critical. In order to accomplish this initiative, marketing is partnering with other groups inside the company that touch the customer in a significant way. One such group is inside sales. We recently inte ...…
 
Overview Jeff McManus grows things. As the Director of Landscape Services at the University of Mississippi, he grows plants, he grows people, he grows ideas. Jeff is a problem-solver, understanding that doing more with less is a 21st century mandate. Faced with a multi-million dollar landscaping beautification project, a demand for excellence, ...…
 
Adam and Jeannie explore recent research about prevailing ecommerce experience pet peeves and offer creative solutions. How does your ecommerce experience stack up? Ecommerce experiences have come a long way since the 90’s, but recent research shows that we still have a long way to go. Customers are still having problems with navigation, person ...…
 
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