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Derek Gallimore Podcasts

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Smarter Software Outsourcing
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Smarter Software Outsourcing

Frederic

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Smarter Software Outsourcing is your gateway to the inner workings of a software development outsourcing firm. Frederic Joye, an entrepreneur with several successful businesses under his belt, including #1 software development team augmentation firm in the Philippines - Arcanys - created this show with one goal in mind: to offer business owners and CTOs a window to the software development outsourcing world, so they can better approach today’s complex business issues, know the industry best ...
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Outsource Accelerator Podcast with Derek Gallimore
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OA 467: Full-Time & By-The-Hour BPO Solutions - with Natcho Angelo of Kuubiik. 38:41

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Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/467 Kuubiik In this week's podcast episode, Derek Gallimore spoke to Natcho Angelo, the Co-Founder and CEO of Kuubiik. Kuubiik is an outsourcing company that provides full-time and hourly staffing solutions with a remote global workforce. The dis…
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Outsource Accelerator Podcast with Derek Gallimore
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OA 466: Remote Pioneer Takes Outsourcing to Mid-Market America - with Catherine vanVonno of 20Four7VA 42:07

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Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/466 20Four7VA In this podcast episode, Derek Gallimore talked with Catherine vanVonno, the President and CEO of 20Four7VA. 20Four7VA is a US-based virtual assistant services company. Their virtual assistants can be hired for tasks like bookkeepin…
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Smarter Software Outsourcing
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31. REPOST: Building high performance software dev teams with Fred of Arcanys (w/ Dean Denny) 1:09:46

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In this episode, a dear friend and colleague, Dean Denny, gave me the chance to share the origin story of Arcanys, how my own experiences played a role in shaping our culture, particularly our holistic wellness initiatives, and how it ultimately led to the addition of the Arcanys CrossFit Gym. This episode was first published on the Open Source Gro…
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Outsource Accelerator Podcast with Derek Gallimore
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OA 465: Mastering Culture Across Six Countries - with Spencer Cannon of Buwelo 41:33

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Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/465 Buwelo Spencer Cannon is the Vice President of Growth and Partnerships at Buwelo. Buwelo is committed to being the best in the CX business and strongly emphasizes company culture. In this podcast episode, Derek Gallimore and Spencer Cannon di…
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Outsource Accelerator Podcast with Derek Gallimore
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OA 464: Technology Meets Staff Outsourcing - with Piash Alam of Wing Assistant 42:29

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Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/464 Wing Assistant In this podcast episode, Derek Gallimore spoke to Piash Alam, the marketing vice president of Wing Assistant. Wing Assistant has experienced significant growth in the past seven months and is actively embracing the AI revolutio…
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Outsource Accelerator Podcast with Derek Gallimore
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OA 463: High-Performance Offshore Staff - with Dan Roggenkamp of Set Up My Offshore 46:11

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Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/463 Set Up My Offshore In this podcast episode, Derek Gallimore spoke with Dan Roggenkamp, the co-founder and director of Set Up My Offshore, which assists Australian businesses in establishing their offshore operations, primarily in the Philippi…
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Outsource Accelerator Podcast with Derek Gallimore
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OA 462: Nearshore LatAm IT Developers from Colombia – with Paula Tellez of BetterWay Devs 41:14

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Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/462 BetterWay Devs In this podcast episode, Derek Gallimore spoke to Paula Tellez, the Marketing and Sales Lead at BetterWay Devs, a Colombia-based company. BetterWay Devs specializes in IT development and other technical roles, strongly emphasiz…
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Outsource Accelerator Podcast with Derek Gallimore
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OA 461: From Upwork Freelancer to Employer of 350 Staff - with Harold Rey Ladaran of SPLACE BPO 37:59

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Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/461 SPLACE BPO In this podcast episode, Derek Gallimore spoke with Harold Ray Ladaran, the CEO and Founder of SPLACE BPO, based in Davao City, Philippines. Harold started his journey from working in a call center. SPLACE is now expected to reach …
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Outsource Accelerator Podcast with Derek Gallimore
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OA 460: Leading Egypt’s Big Outsourcing Opportunity with Rasha Ezz Eldin of Xceed 38:58

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Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/460 Xceed In this podcast episode, Derek Gallimore talks to Rasha Ezz Eldin, the sales and marketing director at Xceed, a company based in Egypt with facilities in Mauritius and Morocco. Derek and Rasha discussed the demand for Arabic language se…
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Outsource Accelerator Podcast with Derek Gallimore
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OA 459: Optimizing the Virtual Assistant Model - with Barbara Turley of The Virtual Hub 50:05

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Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/459 The Virtual Hub In this podcast episode, Derek Gallimore welcomes Barbara Turley, the founder and CEO of The Virtual Hub, an outsourcing firm specializing in virtual assistants. Barbara's approach to running her firm sets her apart from other…
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Outsource Accelerator Podcast with Derek Gallimore
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OA 458: Businesss Process Innovation (BPI) - with Rain Abueg of iCXeed 44:01

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Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/458 iCXeed In this week's episode, Derek Gallimore talks with Rain Abueg, the co-founder and Chief Culture Officer of iCXeed. iCXeed is a customer experience outsourcing firm located in the Philippines. Rain's discussess how their "work from anyw…
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Outsource Accelerator Podcast with Derek Gallimore
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OA 457: Understanding IT Engineering Outsourcing - with Alejandro Oses of Rootstack 35:18

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Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/457 Rootstack In this podcast episode, Derek Gallimore welcomes Alejandro Oses – the CEO of Rootstack, an IT engineering outsourcing firm based in Panama. They discuss various aspects of IT outsourcing, including how to choose the right IT servic…
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Outsource Accelerator Podcast with Derek Gallimore
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OA 456: Scaling Location-Independent CX Expertise - with Alex Holmes of Influx.com 44:32

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Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/456 Influx.com For this week's episode, Derek delves into the intricacies of the CX industry through the lens of Alex Holmes, the Chief Growth Officer of Influx.com. References: E: alex.holmes@influx.com LI: https://www.linkedin.com/in/mralexholm…
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Outsource Accelerator Podcast with Derek Gallimore
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OA 455: Scaling The Gig Economy For Enterprise Contact Solutions - with Courtney Meyers of Omni Interactions 43:32

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Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/455 Omni Interactions In this episode, Derek has a conversation with Courtney Meyers, co-CEO of Omni Interactions — a CX outsourcing provider based in CO, USA. They discuss how Omni Interactions utilizes the gig economy model, how gig workers can…
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Outsource Accelerator Podcast with Derek Gallimore
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OA 454: AI Enhanced Outsourcing Solutions - with Indu Badlani of Staffing Expert 22:00

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Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/454 Staffing Expert Derek speaks with Indu Badlani, the CEO of Staffing Expert, a BPO firm based in New York. They discuss Staffing Expert’s business, the strength of the Filipino talent pool, and empowering an AI-enabled workforce toward global …
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Outsource Accelerator Podcast with Derek Gallimore
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OA 453: Business Coaching, Building Strong Processes & Offshoring - with Gene Bohensky of Archers Contact Solutions 55:59

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Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/453 Archers Contact Solutions This week Derek talks to Gene Bohensky, the chief executive officer of Archers Contact Solutions. During their 48-minute conversation, Derek and Gene delve into business coaching and its efficacy in addressing indivi…
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Outsource Accelerator Podcast with Derek Gallimore
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OA 452: Managing Tech, Developers & AI in Business - with Vadim Peskov of Diffco 46:59

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Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/452 Diffco In this episode of the Outsource Accelerator podcast, Derek Gallimore talks with Vadim Peskov, co-founder of Diffco, about the nature of managing staffing, projects, and AI for their clients. Established in 2008, Diffco provides a mix …
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Outsource Accelerator Podcast with Derek Gallimore
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OA 451: Exploring Nepal’s Outsourcing Industry & Potential - with Ryan Shrestha of AppSkill 38:25

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Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/451 AppSkill In this episode, Derek speaks with Ryan Shrestha, CEO and founder of AppSkill — a recruitment agency based in Australia. They discuss what the economy, job market, and outsourcing in Nepal currently look like. References: LI: Ryan Sh…
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Outsource Accelerator Podcast with Derek Gallimore
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OA 450: Setting Global Standards for Outsourcing - with Kerry Hallard of Global Sourcing Association UK (GSA) 45:47

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Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/450 Global Sourcing Association UK (GSA) In this episode, Derek speaks with Kerry Hallard, CEO of the Global Sourcing Association (GSA) and Chairperson of the Global Technology & Business Services Council (GT&BSC). References: Kerry LI: https://w…
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Outsource Accelerator Podcast with Derek Gallimore
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OA 449: The Journey of a UK/Pakistan Outsourcing Startup - with Ali Afzal of Winnors Remote Staff 49:18

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Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/449 Winnors Remote Staff In this episode, Derek talks to Ali Afzal, the founder and head of Winnors Remote Staff—an outsourcing company that helps SMEs scale up their operations. In Derek’s 48-minute chat with Ali, they exchange conversations abo…
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Smarter Software Outsourcing
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30. Cultivating remote-first collaboration across distributed teams (with Jon Darbyshire) 39:01

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In this episode of the Smarter Outsourcing Podcast, Fred welcomes Jon Darbyshire, a visionary leader and serial entrepreneur who's made a great impact in the world of business process management. Jon talks about SmartSuite's unconventional software outsourcing journey by cultivating remote-first collaboration across 6 distributed teams. 00:00 Intro…
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Outsource Accelerator Podcast with Derek Gallimore
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OA 448: Sri Lanka’s Outsourcing Industry - with SLASSCOM’s Chairman, Ashique Ali 44:43

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Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/448 SLASSCOM In this episode, Derek Gallimore talks with SLASSCOM chairman Ashique Ali to learn about the Sri Lankan outsourcing industry. SLASSCOM, or the Sri Lanka Association for Software and Services Companies, has over 400 members and employ…
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Outsource Accelerator Podcast with Derek Gallimore
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OA 447: Startup Founder to Outsourcing - with NeoWork CEO Joshua Eidelman 25:46

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Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/447 NeoWork In this episode, Derek speaks with Joshua Eidelman, co-founder and CEO of NeoWork. The company provides outsourcing solutions for operations and animation. They discuss how Joshua got into outsourcing, fostering a good workplace envir…
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Outsource Accelerator Podcast with Derek Gallimore
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OA 446: Fully-Remote Customer Service Specialists - with GQ Fu of LTVplus 45:25

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Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/446 GQ Fu and LTVplus GQ Fu is the CEO and co-founder of LTVplus, an outsourcing firm specializing in customer service. It primarily focuses on the e-commerce industry but has since expanded beyond the field. GQ and his partner are advocates of r…
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Outsource Accelerator Podcast with Derek Gallimore
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OA 445: Remote EOR Startup Success - with Maria Sucgang of Remotify.ph 35:32

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Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/445 Maria Sucgang of Remotify.ph In this episode, Derek speaks with Maria Sucgang, founder and CEO of Remotify.ph, a remote-based Employer of Record (EOR). They discuss Remotify’s background, remote work, and how the world’s view of outsourcing i…
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Outsource Accelerator Podcast with Derek Gallimore
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OA 444: Quality-Focused Outsourcing - with Michael McRitchie of Satellite Office 48:04

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Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/444 Michael McRitchie of Satellite Office In this episode, Derek talks to Michael McRitchie, the founder and CEO of Satellite Office, an outsourcing company in the Philippines. Soon to celebrate its 10th anniversary, Derek and Michael talked abou…
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Outsource Accelerator Podcast with Derek Gallimore
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OA 443: Impact Sourcing Up Close with Riya Jain of Namo Padmavati 39:52

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Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/443 Riya Jain of Namo Padmavati In this episode, Derek is joined by Riya Jain — founder of Namo Padmavati, a VA firm based in Hyderabad, India. They discussed Riya’s journey of establishing her own company, her views on being an outsourcing provi…
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Outsource Accelerator Podcast with Derek Gallimore
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OA 442: Outsourcing For Positive Impact & Purpose with Gina Romero of Connected Women 50:29

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Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/442 Gina Romero of Connected Women Gina Romero founded Connected Women to help disadvantaged Filipino women. She grew up in the UK with many Filipino immigrants and wanted to help. Connected Women first helped professional women in Singapore adop…
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Outsource Accelerator Podcast with Derek Gallimore
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OA 441: The World’s Most Remarkable Office? With Russell Meiselman of Clark Staff 50:58

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Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/441 Clark Staff Russell Meiselman is the president and co-founder of Clark Staff. Clark Staff has a unique office in Clark, Philippines, modeled after Minecraft. Though the pandemic hit the Philippines hard, Clark Staff has expanded to seven coun…
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Outsource Accelerator Podcast with Derek Gallimore
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OA 440: Liam Martin (Time Doctor) & Derek Gallimore on Remote, Future of Work & More 1:07:03

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Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/440 Time Doctor This week, Outsource Accelerator’s Founder and CEO Derek Gallimore is interviewed by Time Doctor’s Liam Martin for his The Future Workforce Podcast. Derek and Liam share insights on the future of work, global employment, and the i…
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Outsource Accelerator Podcast with Derek Gallimore
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OA 439: The Inevitability of Global Employment - with Chris Mueller of Booth & Partners 48:27

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Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/439 Booth & Partners In this episode, Derek speaks with Chris Mueller, Head of Sales at Booth & Partners. Booth & Partners is a boutique outsourcing company that offers tailored staffing solutions to small and medium-sized businesses. Derek and C…
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Outsource Accelerator Podcast with Derek Gallimore
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OA 438: Talent Acquisition X Global Change with Inge Zwick of Emapta Offshore Staffing 47:36

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Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/438 Emapta Offshore Staffing Derek talks with Inge Zwik, the Executive Director of Emapta Offshore Staffing. In this podcast episode, Derek and Inge had a wide-ranging conversation about businesses’ changing perspectives on outsourcing, outsourci…
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Outsource Accelerator Podcast with Derek Gallimore
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OA 437: Australian-Focused Outsourcing - with Dale Pearce of Platinum Outsourcing 35:28

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Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/437 Platinum Outsourcing Derek talks with Dale Pearce, the COO and Partner at Platinum Outsourcing. Derek and Dale discussed Platinum Outsourcing’s beginnings, introducing outsourcing to Australian businesses, and the impact of the rise of automa…
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Outsource Accelerator Podcast with Derek Gallimore
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OA 436: Real Estate Sector Outsourcing - with Stephen Atcheler of ShoreAgents 42:40

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Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/436 ShoreAgents Derek talks with Stephen Atcheler, the CEO of ShoreAgents. ShoreAgents is a “purpose-built” outsourcing firm specializing in the real estate industry. The firm originally served Australia, but then expanded to the UK, USA, New Zea…
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Outsource Accelerator Podcast with Derek Gallimore
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OA 435: Using Military Principles to Build Stronger Businesses - with Ben Shipley of Trust the Process 40:38

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Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/435 Trust the Process Derek talks with Ben Shipley, the Chief Growth Officer of Trust the Process – an outsourcing firm inspired by military philosophy. In this episode, Derek and Ben discussed stepping into an organization that is influenced by …
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Smarter Software Outsourcing
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29. REPOST: Helping employees feel great about themselves with Frederic Joye from Arcanys (with Daniel Abebe) 44:44

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A few months ago, Daniel invited me to talk about how culture, although not quite measurable, plays a significant role in the success and failure of a business. It was great being on the other side of the podcast fence, if you will. I loved having Daniel rack my brain a little bit about what culture means for Arcanys, and how it has evolved now tha…
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Outsource Accelerator Podcast with Derek Gallimore
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OA 434: The Art of Effective Executive Assistants - with Kristel Kuit of Headroom Assistance 43:29

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Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/434 Headroom Assistance Derek Gallimore speaks with Kristel Kuit, CEO and founder of Headroom Assistance. Headroom Assistance focuses on providing remote executive assistants to administrative teams. Headroom Assistance is based in Amsterdam and …
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Outsource Accelerator Podcast with Derek Gallimore
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OA 433: Why Philippine Offshore Talent is So Powerful For Business - with Dean Pascoe of Boomering 42:00

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Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/433 Boomering: From customer to provider Derek Gallimore speaks with Dean Pascoe, CEO and founder of Boomering. Boomering is an offshore solutions provider that caters to businesses from almost any industry. In this episode, Derek and Dean discus…
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Outsource Accelerator Podcast with Derek Gallimore
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OA 432: The Key Outsourcing Concepts for Small Businesses 51:17

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Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/432 Derek Gallimore x The Small Business Surgeon Podcast Outsource Accelerator Founder and CEO Derek Gallimore was interviewed by Samuel Smith of The Small Business Surgeon Podcast for its 222nd episode. In this podcast, Samuel and Derek went on …
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Outsource Accelerator Podcast with Derek Gallimore
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OA 431: The Remote-Work Reality with Ali Greene, Co-Author of Remote Works 49:03

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Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/431 Remote Works Derek Gallimore talks with Ali Greene, the author of Remote Works: Managing for Freedom, Flexibility, and Focus. Ali is a remote and digital nomad veteran. She has been working across the globe for various companies. Since about …
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Outsource Accelerator Podcast with Derek Gallimore
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OA 430: 32,000 Employees, 6 Countries: Optimizing Employee Experience with Bridgett Hart of ibex 38:16

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Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/430 ibex Derek Gallimore talks with Bridgett Hart, Vice President of Employee Experience at ibex. ibex is a global provider of business process outsourcing (BPO) and other marketing and customer experience (CX) solutions. In this episode, Derek a…
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Smarter Software Outsourcing
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28. Outsourcing Story of Duet: Staff augmentation for a SaaS startup in the transportation landscape 19:55

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In this episode of Outsourcing Stories, Fred exchanges with Jin Zhu to share their insights on where Duet Inc. has been struggling before the company worked with Arcanys, how the partnership has fared and how far the team has grown so far. Duet Inc. is a Silicon Valley startup with a simple yet powerful software solution designed for transportation…
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Outsource Accelerator Podcast with Derek Gallimore
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OA 429: An Outsourcing Startup Journey - with Johan Jedaker of Bettersupport.io 25:06

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Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/429 Better Support In this episode, Derek speaks with Johan Jedaker, the founder and CEO of Better Support. Better Support is a Philippine-based BPO that builds remote teams to help augment its clients’ business processes. Better Support speciali…
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Outsource Accelerator Podcast with Derek Gallimore
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OA 428: Growing to 2,000 Staff in 2 Years - With Mary Lupisan of Callhounds. 26:15

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Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/428 Callhounds Derek speaks with Mary Lupisan, Chief Marketing Officer of Callhounds, a Philippine-based BPO and Call Center solutions provider. The firm has gained notice by growing to 2000 staff in just over two years. In this episode, Derek an…
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Outsource Accelerator Podcast with Derek Gallimore
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OA 427: Doing Business in South East Asia - with Tate Commodore of Bamboo Capitalist 29:17

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Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/427 Outsource Accelerator In this episode, they talk about outsourcing, global employment, and Derek’s lifestyle as one of the high-caliber Western entrepreneurs that spend significant time in South East Asia. Derek Gallimore is the Chief Executi…
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Outsource Accelerator Podcast with Derek Gallimore
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OA 426: From Software Engineering to Outsourcing - Andy Schachtel of SourceFit 39:06

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Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/426 Sourcefit Derek Gallimore talks with Andy Schachtel, the President and CEO of Sourcefit. Sourcefit is a Philippines-based BPO firm focused on providing custom offshore staffing solutions. In this episode, Derek and Andy discussed Sourcefit’s …
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Smarter Software Outsourcing
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27. REPOST: Offshore developers & tech scene updates from Fred Joye of Arcanys (with Derek Gallimore) 36:48

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A few weeks ago, I was invited to Derek Gallimore's show, The Outsource Accelerator Podcast. Derek is a serial entrepreneur and the founder of Outsource Accelerator, which he often describes as the 'Alibaba of outsourcing', providing the gateway for businesses to connect with outsourcing suppliers. In early 2022, I sat with Derek to study how the p…
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Outsource Accelerator Podcast with Derek Gallimore
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OA 425: Doing Offshoring Right - with Rob Brough of Agility Staffing Solutions 48:03

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Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/425 Agility Staffing Solutions Derek Gallimore interviews Rob Brough, founder and CEO of Agility Staffing Solutions and Healthscope Services. In the episode, Rob discusses offshoring in the healthcare industry and doing offshoring effectively, fr…
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Outsource Accelerator Podcast with Derek Gallimore
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OA 424: The Explosion of CX (Customer Experience) - with Justin Tippett of ACXPA 41:12

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Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/424 ACXPA Derek Gallimore interviews Justin Tippett, founder and chief executive officer (CEO) of the Australian Customer Experience Professionals Association (ACXPA). In the episode, Justin talks about the customer experience (CX) industry and h…
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Outsource Accelerator Podcast with Derek Gallimore
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1
OA 423: The Future of Work with Alan Hosking of HR Future 47:10

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Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/423 Taking a peek into the future of work Derek’s guest in this episode, Alan Hosking, has been tackling the future of work for more than 20 years now. And he takes everyone in an interesting conversation as to how the future of the workplace wou…
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