Host Karl caught up with Dima Kumets, Principal Product Manager at Huntress Labs focused on their Security Awareness Training product. It was an entertaining interview! This interview focuses on the Security Awareness Training product, which features a truly engaging way for end users to learn about phishing attacks and other threats that arrive th…

In this episode, Richard Tubb speaks to Craig Sharp, the founder of UK based MSP Abussi, one of the longest-running managed service providers in the country. Craig founded Abussi in 1995 as a database supplier, and the business has transitioned over the past 26 years from software into break/fix hardware. Today they offer managed services, which th…

1.) MSP Question of The Week Is there an opportunity there for MSPs to resell consulting service around copilot? --- 2.) Notes on The News Windows features disappearing in 2024: https://www.pcworld.com/article/2285358/10-windows-features-disappear-soon-2024.html Google looking to purchase Hubspot: https://www.crn.com/news/cloud/google-parent-alphab…

In this episode, Richard speaks to Tom Welton, a Solutions Engineer at Pax8. Previously working in their Colorado office, he has been based in the UK since the company opened their first European location. After getting special dispensation from the British government to move over in the middle of the covid pandemic, Tom has since helped Pax8 to es…

In this episode, Richard Tubb speaks to Allen Edwards, an accomplished entrepreneur and speaker. He's the founder of Eureka Process and the co-owner of Gozynta. Allen has also just published a book: “Process and the Other P Word (Which is also Process): the Power and Profitability of Process Within Your IT Business.” Mentioned in This Episode Gozyn…

1.) MSP Question of The Week Is it worth the time to track MDF/Rebates from your vendors partners if you are a small MSP? --- 2.) Notes on The News April fool’s joke? Gmail announced 20 years ago today: https://www.pbs.org/newshour/nation/20-years-ago-people-thought-googles-gmail-launch-was-an-april-fools-day-joke Microsoft copilot released today: …

Host Amy and James are back! 1.) MSP Question of The Week: Should you force remote workers back in to the office? And do workers prefer weekly, bi-weekly, or monthly payment? --- 3.) Notes on The News N-able 2024 MSP Challenges and Opps – CEO article: https://www.channele2e.com/perspective/n-able-ceo-pagliuca-2024-msp-challenges-opportunities How t…

Time for another Team Tubb Travelogue! Gudrun Lauret catches up with Richard Tubb, Stephen McCormick and Lenka Koppova who are in Birmingham for two events -- Channel Live, and UpLift Live 2024! Grab a cup of your favourite tea or coffee, relax and join them for a fun conversation about the highlights from these two events. There are shout-outs to …

In this episode, Richard Tubb talks to Dean Watmough, an expert on MSP people. He’s the CEO and cofounder of Humnize, a UK based business that is focused on empowering MSPs to build, develop, and retain highly skilled teams. He and Richard talk about how Humnize came about, how they help their MSP clients to leverage people power and how they find …

We follow Karl Palachuk as he makes his way through Channel Partners Expo 2024! Thank you to our guests (in order): Dave Seibert of SMBTechFest https://www.linkedin.com/in/daveseibert99 https://www.smbtechfest.com/index.asp Michelle Ragusa McBain of Sonicwall https://www.linkedin.com/in/michelleragusamcbain https://www.sonicwall.com/leadership/mich…

Karl interviewed Stephen Thomas from Asigra. Thomas oversees global revenue and shapes the sales and customer success strategy. He is an accomplished executive With over 25 years of experience in building and guiding sales and customer success teams within the rapidly expanding sectors of Enterprise SaaS. With over 25 years of experience in buildin…

In this bonus interview, Richard speaks to Mostyn Thomas, the Senior Director of Security at Pax8 and an expert in cybersecurity. The conversation was recorded live at the Cloud and Cybersecurity Expo in London in March 2024. Mostyn is responsible for overseeing the company’s channel security operations, empowering Pax8 partners to reduce risk, imp…

Time for another Team Tubb Travelogue! Lenka Koppova catches up with Richard Tubb, Stephen McCormick and special guest Tom Welton of Pax8, who are in London for the huge Cloud & Cybersecurity Expo 2024! Grab a cup of your favourite tea or coffee, relax and join them for a fun conversation about the highlights from this big event. There are shout-ou…

Host James sits down with Christophe Reglate of SXIPHER. Look out for the PROMO for 20% off in the month of March! https://www.sxipher.ai/ https://www.linkedin.com/in/christophe-reglat-7360b0141/ Call: (386) 479-4074 Email: sales@sxipher.ai — Our upcoming events: AUSTIN TX – MASTERMIND LIVE (March 28-29th) http://bit.ly/kernanmastermind https://ker…

In this episode, Richard Tubb speaks to Nancy Henriquez, Head of Community at SuperOps. They offer an AI-powered PSA-RMM solution for MSPs of all sizes. Nancy tells Richard how she went from MSP owner to community leader. Nancy tells Richard why she changed career, what SuperOps do and why they’re playing down the AI aspect of their offerings. Plus…

Yes, another opener about the weather. ;) 1.) The MSP Question of The Week How can small MSPs compete with larger firms in the same market? https://www.msptoday.com/topics/msp-today/articles/458682-msps-must-focus-strengths-not-be-afraid-partner.htm --- 2.) Notes on The News The AT&T outage results in $5 credit to all affected users. ...And the Med…

In this episode, Richard Tubb speaks to Michael Lawson, who has over 15 years of experience in working with MSPs. A seasoned startup founder, he’s recently built an exciting new platform for MSPs. Movebot is designed to make data migration easier, particularly at scale. Michael tells Richard how he came up with the idea for Movebot, the tools it in…

We are back after the long weekend with great hair... 1.) MSP Question of the week: How do you qualify an opportunity so you don’t waste your time? Check out Amy's whitepaper: https://www.thirdtier.net/product/whitepaper-how-to-build-a-valuable-local-linkedin-network/ --- 2.) Notes on the News and Our Favorite Social Media Apple Vision Pro is out: …

Host James sits down with Val King. Val is the CEO of Whitehat Virtual Technologies and responsible for day-to-day-operations, as well as leading the company’s product development and technology strategy. Val has 20 years of experience in technology, compliance, and security in regulated industries, particularly in financial services and healthcare…

In this episode, Richard Tubb speaks to Dan Adams. Dan is the chairman of New England Network Solutions, a Massachusetts-based MSP, and he's also the founder of Up-skill, a media and e-learning service for IT professionals. Dan is also the author of "The Tech Nerd's Guide to Career Success: Seven Proven Lessons to Unlock Your Growth in an IT Servic…

1.) MSP Question of The Week How important is work culture as it relates to acquisition or merger? and Why everything boils down to customer experience... See: https://www.channele2e.com/native/customer-experience-is-everything 2.) Five minutes with a Smart Person - Val King of Whitehat Technologies Val is the CEO of Whitehat Virtual Technologies a…

In a unique bonus episode of TubbTalk, Richard Tubb discusses why he wants to do an audio version of his popular MSP Insights newsletter. Richard explains that many MSPs prefer to listen rather than read. If you're busy or commuting, it's easier to have audio on in the background. Plus, Richard hopes that this will help him reach a bigger audience,…

1.) MSP Question of The Week How do busy MSP business owners deal with stress? Host Amy and Host James discuss their strategies. --- 2.) Five Minutes with A Smart Person - Eric Anthony Host James sits down with Channel Vet, podcaster, and Director of Community at EGNYTE Eric Anthony. Learn more about Eric: https://www.linkedin.com/in/esanthony/ Eri…

In this episode, Richard Tubb speaks to Nigel Moore, the illustrious founder of The Tech Tribe. It’s community for forward-thinking MSPs looking to network, collaborate and learn from their peers. Its members have access to marketing, training, expert panel discussions and more. This is a bumper episode, so get a flask of tea, a packet of biscuits …

Host Amy and Host James catch up and catch a tan. 1.) MSP Question of The Week What is the best business structure for new MSPs? See: https://www.toptal.com/finance/interim-cfos/c-corp-vs-s-corp#:~:text=Compared%20to%20traditional%20S%20or,it's%20taxed%20as%20a%20corporation --- 2.) More Tech Layoffs? EY Announces Layoffs in Response to Economic St…

*Due to a small error, we are re-releasing this episode that was originally set for January 19th, 2024. Thanks for understanding. :-) 1.) Should you update your GOALS and OBJECTIVES every year? The short answer? Yes. Email James (james@kernanconsulting.com) for his one page business plan exercise. --- 3.) Notes on The News Is Connectwise a sinking …

Host Karl sits down with friend, Jerry Koutavas. As President of The ASCII Group, Jerry Koutavas is responsible for creating resources and services aimed at helping IT and managed service providers better manage their time and their bottom line. Koutavas oversees the creation, implementation, and adoption of benefits at The ASCII Group which servic…

1.) MSP Question of the week: Will the US economy adversely affect my business? In summation, it will...if YOU let it. And what does tabasco hot sauce have to do with you? --- 2.) Notes on the News Tech lay offs yet again! Google, Amazon and Snap are among latest to announce major layoffs. See: https://www.channele2e.com/news/google-amazon-snap-lat…

Host James sits down with Venvito's Founder Rob Fegan on partnering with Microsoft. Venvito was formed to teach other Microsoft partners how to harness the scale and reach of Microsoft's field teams. Sharing with other owners, founders, and leaders the messaging, the mechanics, and the mindset necessary to partner with Microsoft, growing your Micro…

This episode was originally recorded live as a chat between Richard Tubb, Dray Agha and Joe Burns on the topic of cybersecurity. Dray is UK Manager for Threat Operations for Huntress, a managed cybersecurity platform. Joe is the owner of Reformed IT, an MSP based in the East Midlands. He’s also a Huntress customer, using their outsourced NOC servic…

Today the SMBCP is whole again: Karl is back! 1.) MSP Question of The Week What is the best commission plan for salespeople? --- 2.) What's New in the News OPEN AI – blew up! And ransomware attacks are on the RISE! Ransomware attacks have surged in recent years; this has led to significant financial losses, data breaches and operational disruptions…

This is another Team Tubb Travelogue! Steve McCormick catches up with Richard Tubb and Pascal Fintoni who are in London for two different yet complementary international events: the B2B Marketing Expo and the Call & Contact Centre Expo. Grab a cup of your favourite tea or coffee, relax and join them for a fun conversation about the tech highlights …

In this episode, Richard Tubb talks to Phylip Morgan, the Chief Revenue Officer at Pax8. A cloud marketplace, they believe that the distribution market and the whole channel is fragmented, and somebody needs to unite and bring it together. Phylip shares his journey in the IT space, what drew him to Pax8 and how the industry has changed since he sta…

In this week's edition of SMBCP, we sit down with the Chief Information Officer of TS Banking Group, Julian Caldwell. We discussed how to get into the door with executives--What are they looking for in MSPs? And hpw to become "Sticky" Long Term strategic partners with your customers? Listen today to see why most MSP's fall short of these expectatio…

We managed to track down Richard Tubb and Steve McCormick during a recent trip to the North West of England. It was a busy couple of days; they attended the MSP Summit Manchester 2023 and then they fought their way through heavy traffic for the SBSC North West evening event, where we finally caught up with them. This is a fun discussion with the us…

In this special bonus episode, Richard shares his best MSP business advice. This show was recorded as a live AMA (ask me anything) with members of the SuperOps community.By Richard Tubb

Host Karl goes down under for the SMB IT Pro Con! In this episode, Karl captures bite-sized interviews with the best in the industry. Featuring (In Order): Dean Calvert of Calvert Technologies Elias Mansour of N-Able Matt Koenig of Nodeware Pablo Munoz of Ninja One Peter Ward of Dijital Team Shaun Witherden of Kaseya Shaun Capps of Pax8 Ted Deane 2…

In this episode, Richard speaks to Darren Strong. Darren is the Managing Director of Focus Technology Solutions, a managed service provider based in the North of England. Plus, he’s also built and managed multiple MSPs and founded Scalable MSP. They consult, configure and implement established MSP best practices to help managed service provider bus…

Happy Thanksgiving! In this turkey day edition of SMBCP, we have Chip Reaves in the studio! Chip’s expertise is in Microsoft software, teaching courses on a variety of apps and iterations from 2010 to the most current Microsoft 365. He has been interviewed on TV and other major media on topics related to small business technology and entrepreneursh…

In this special bonus episode of TubbTalk, recorded live at Microsoft Ignite, Richard Tubb speaks to James Marshall, Azure Success Manager at Microsoft UK. They talk about what’s new at Microsoft and what MSPs can look forward to. James tells Richard why IT professionals should attend Microsoft Ignite, and they discuss why hybrid conferences are st…

In this episode, Richard Tubb speaks to Mark Taylor, the founder of Chorus, a Microsoft-focused MSP. Today, they are a leading MSSP, providing channel focused MDR and MXDR services built on the Microsoft security stack. Mark now serves as the CTO. Mark explains his background and how he ended up in the IT space, what an MSSP does and why he decided…

For this week's episode, we are joined by our co-host Amy Babinchak! --- 1.) The MSP Question of the Week What can you do NOW to increase the value of your business BEFORE you sell? Host James and Host Amy break it down. 1. Business Plan 2. Written Agreements both customer and employee 3. Focus on Core Service 4. Unique Assets 5. Clean Books and re…

1.) MSP Question of The Week What do you do when your customer hires one of your employees? Have you prepared with a non-solicitation in your agreement? Did they let you know in advance or hire behind your back? Do you contact them? All the questions answered with Host James! 2.) Five Minutes with a Smart person – Steven Frank of TDSynnex TDSynnex …

In this episode of the SMBC podcast, we have three special cohost! Host James sits with Alex Farling, Wes Spencer and Kyle Christensen of Empath. https://www.empathmsp.com/ Tune in as we discuss the next big moves for Empath. --- Our upcoming events: Kernan Mastermind Roadshow Dec 7-8th, 2023 in Newport Beach CA – http://bit.ly/kernanmastermind htt…

1.) The MSP Question of the Week What is your unique selling proposition? Or your "superpower"? --- 2.) Notes on the News Understanding Your Competitors – SWOT Analysis on your business. https://www.msptechnews.com/business-news/evaluating-business-rivals/ We discuss: - Understanding your competitors is crucial for staying competitive in today’s bu…

In this episode, Richard is joined by Daisy Pike, manager of Solution Consultants EMEA at PAX8. Daisy has a wealth of experience in the IT industry, as well as a degree in electrical engineering. Pax8 are a groundbreaking cloud marketplace platform for MSPs. Daisy explains a typical day for her and what her team does, and how that fits in with the …

1.) What's Up with You? One of our favorite topics on the show: What do you prefer--the large events or the smaller events? Let us know and send us message at james@kernanconsulting.com! Host James breaks down the pros and cons of both. --- 2.) MSP Question of the Week Should you have one offering or multiple offerings – AND – what is your recommen…

In this impromptu Travelogue, Pascal Fintoni manages to catch up with Richard Tubb, Stephen McCormick and special guest Tracie Orisko, Senior Director of Sales Development & Community at Huntress. You can expect the usual mix of practical business advice, food and drinks reviews, fun travelling anecdotes and our Team Tubb Travelogue Quiz! The 'Brea…

In this episode of TubbTalk, Richard speaks to Dray Agha, UK Operations Manager for cybersecurity experts Huntress. Dray tells Richard how he got started in the IT industry while he was still a kid, and how he ended up at Huntress. They discuss the workplace culture at the company and what makes them different. Dray describes the Huntress experienc…

1.) MSP Question of The Week What is your favorite password tool? --- 2.) Five Minutes with a Smart Person – Lori Hardke Host Karl discuss “PROFIT FIRST” with our guest Lori Hardtke. Check out Lori's next class: https://www.itspu.com/all-classes/classes/profit-first-for-msps/ More on Lori: https://www.profitfirst4msps.com/ --- 3.) Notes on the News…