Best Jay Goninen Podcasts (2024)

1
How WrenchWay is Transforming Automotive Recruitment with Jay Goninen 22:51

10h ago22:51

22:51

Jay Goninen is the Co-Founder and President of Wrenchway, a company revolutionizing how technicians and dealerships connect. With a passion for empowering technicians and enhancing dealership operations, Jay brings a wealth of experience and innovation to the table. Get ready for insights, revelations, and a glimpse into the future of the automotiv…

1
The Impact of Digital Tools on Fixed Operations Management 57:28

1h ago57:28

57:28

There is a lot of technology that impacts service departments. The hard part is evaluating what software or digital tool could be useful for your shop. Corey Smith, National Fixed Operations Training Manager for APCO Holdings, LLC, discusses how to get team buy-in for new products, the importance of training on new technology, and how to evaluate p…

1
Dealership Recruiting w/ WrenchWay & Hireology 1:06:34

2h ago1:06:34

1:06:34

WrenchWay partners with Hireology to help dealerships better hire technician talent. Tiffany Czerwinski, Director of Automotive Partnerships at Hireology, discusses the impact this new partnership will have on dealership recruiting. She also addresses several challenges the automotive industry is currently facing, including talent shortages and the…

1
Unlock the camera's full potential for car dealerships with Mark Queen 22:47

7d ago22:47

22:47

Mark Queen is the CEO of SKAI Vision, a groundbreaking technology company pioneering the integration of computer vision AI into retail automotive operations. With a wealth of experience and a knack for innovation, Mark is leading the charge in revolutionizing dealership efficiency and customer experience. 👉 Register for the upcoming Fixed Ops Round…

1
Service Department Communication 1:03:56

7d ago1:03:56

1:03:56

Chris Craig, the Fixed Operations Content Owner from RockED, is back to talk about service department communication. In this episode, he dives into the current state of the automotive industry, gives various management and communication advice on how to support shop staff, and shares great tips for service advisors. View the video podcast on YouTub…

1
Mastering Customer Service: Insights from the Five-Star Service Advisor Coralee Zueff 15:49

15d ago15:49

15:49

Coralee Zueff is a seasoned master service advisor, coach, and author of "Five-Star Service Advisor," with a rich background spanning from technical expertise to retail and aftermarket experience. Her passion for empowering service advisors led her to develop the innovative Five-Star Service Advisor program, aimed at revolutionizing customer servic…

1
Creating Work-Based Learning Opportunities for Students 1:02:43

14d ago1:02:43

1:02:43

Sue Dickson, Founder of Give Me Ten, and Jack Wilson, Auto Service Instructor at Lake County Tech Campus, discuss the progress of collaborating with the industry to develop more meaningful work-based learning opportunities for students. Each individual's path in the automotive field varies, and not everyone is suited to become a technician. The Giv…

1
William Demaree: The Importance of Company Culture in Automotive Retai 25:30

23d ago25:30

25:30

In this episode, I had the pleasure of sitting down with William Demaree, the Corporate Director of Fixed Operations at the Tom Wood Automotive Group. Our conversation delved into various aspects of the automotive industry, starting with the core values of Tom Wood Automotive Group, as highlighted by a quote from Tom Wood himself: "Success is not m…

1
7 Tips from a 7-Year Technician 47:43

27d ago47:43

47:43

Josh Arnold, Master Technician of Toyota & Subaru Corvallis, is back again to give young technicians seven tips from his seven years as a technician. From focusing on developing skills to never wasting an opportunity, Josh passes along valuable lessons he has learned along the way. View the video podcast on YouTube About Our Guest: Josh Arnold Mast…

1
The Power of BDC: Strategies for Automotive Success with Tammie Ventura 15:45

1M ago15:45

15:45

Tammie Ventura is a seasoned professional and the BDC Director at Hudson Automotive Group, South Carolina. With over 18 years of experience in the automotive industry, Tammie has been instrumental in transforming Hudson's BDC operations into a powerhouse of success. Under her leadership, the group has witnessed remarkable growth and earned prestigi…

1
New Technician Pay Plan at Woody Anderson Ford 32:23

28d ago32:23

32:23

WrenchWay’s Co-Founder & CEO, Mark Wilson, covers an exclusive conversation with John Frazier, Service Director of Woody Anderson Ford, to discuss their new technician pay plan. This is a different type of episode for us, but provides great insight and real-world conversation about how one dealership started and implemented a forward-thinking techn…

1
Unlocking the Secrets of Automotive Warranty Administration 24:04

1M ago24:04

24:04

Today, I'm thrilled to welcome David Reinicke, President, and Jason Tuck, Sales and Marketing Manager at Automotive Warranty Network. With many years of experience, Automotive Warranty Network stands as the cornerstone of outsourced warranty administration, offering invaluable insights into this vital yet often overlooked aspect of dealership opera…

1
Philip Austin, Technical Training & Development Manager, Niterra North America 1:04:39

1M ago1:04:39

1:04:39

Let’s talk about improving the automotive industry and properly training future technicians. Philip walks us through why dedicated training during the day instead of after work can be valuable. He also breaks down the impact of hands-on training, and discusses the importance of teaching the basics. View the video podcast on YouTube About Our Guest:…

1
Owen Moon: How to Turn Your Dealership into a Service Marketing Machine 21:04

1M ago21:04

21:04

Owen Moon is a seasoned expert in the automotive industry, of Trade Pending which recently acquired Fixed Ops Digital. With years of experience and a passion for revolutionizing online service marketing, Owen brings a wealth of knowledge to the table. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: The State …

1
Joe McCue, Founder & Partner, Pencilwrench 58:06

1M ago58:06

58:06

Helping technicians quickly write accurate repair event documentation, Pencilwrench allows shops to provide customers with an invoice that is clear, concise, and readable. In this episode, we explore how new shop software can help improve the overall perception of technician careers by bringing professionalism and transparency to the forefront. Vie…

1
Mark Haeck: Transforming Dealership Operations with GMS (Glass Management Software) 16:08

2M ago16:08

16:08

Mark Haeck is the Vice President of Business Development at GMS Glass Management Software. In this episode he brings over four decades of expertise in auto glass technology, spearheading GMS's mission to revolutionize dealership operations. With a keen focus on customer-centric solutions, Mark is at the forefront of driving industry-wide innovation…

1
Jon Belmonte, CEO, AutoVitals 1:04:40

2M ago1:04:40

1:04:40

Technician efficiency and productivity are crucial factors in maximizing your shop's profitability. In this episode, we discuss the impact new technology can have on shops, exploring how it can simplify technicians' tasks, improve customer retention, and ultimately boost revenue. View the video podcast on YouTube About Our Guest: Jon Belmonte, CEO …

1
Building a Foundation For a Successful Career In The Automotive Industry 23:17

2M ago23:17

23:17

In this episode, I sit down with Kent MacDonald, President of Northwood University, and Brooke Engelhardt, a marketing student and Marketing Chair of the 60th Annual International Auto Show at Northwood University. Together, we explore the key factors behind Northwood's success in preparing students for thriving careers in the automotive industry. …

1
Matthew Donovan & Craig Misak, SocketTime 1:01:57

2M ago1:01:57

1:01:57

Is the automotive industry still the only industry that uses faxes? Let’s talk about shop management, scheduling, and improving your shop’s efficiency! In this episode, we'll explore the unique SocketTime software and how it helps shops maximize every technician’s day and every hour, while still allowing flexible scheduling for technicians. View th…

1
David Spisak: Why EVs and Why Now? 27:52

2M ago27:52

27:52

David Spisak is the President/CEO of Disruptive Growth Solutions, a renowned figure in the automotive industry, heralded for his visionary leadership and deep understanding of emerging trends. With extensive experience in navigating automotive disruption, David brings a wealth of knowledge to the table, guiding dealerships through transformative ch…

1
Dr. Thomas Litzinger & James O’Dell, Northwood University 1:03:24

2M ago1:03:24

1:03:24

Learn the importance of valuing your technicians, discover effective strategies on how to transition out of flat rate, and explore ways the auto industry can improve technicians’ career paths. Immerse yourself in Aleck's passion for the automotive industry in this week's episode! View the video podcast on YouTube About Our Guests: Dr. Thomas Litzin…

1
Future-Proofing Your Automotive Career at Northwood University with Dr. Matt Bennett 21:22

2M ago21:22

21:22

In today's episode, we have a true industry legend with us—Dr. Matt Bennett, the Vice President of Graduate and Professional Studies at Northwood University. Dr. Matt Bennett is not just a VP; he's a driving force behind Northwood University's success. With a rich history in the automotive sector, Matt has been instrumental in shaping future leader…

1
Aleck Brownstein, Regional VP, Volvo Car USA 1:05:54

2M ago1:05:54

1:05:54

Learn the importance of valuing your technicians, discover effective strategies on how to transition out of flat rate, and explore ways the auto industry can improve technicians’ career paths. Immerse yourself in Aleck's passion for the automotive industry in this week's episode! View the video podcast on YouTube About Our Guest: Aleck Brownstein R…

1
The Art of Automotive Marketing with Alyson Landis 14:10

3M ago14:10

14:10

Alyson Landis is the CEO of Inkcentric Corp, which is based in sunny California. Alyson Landis, a seasoned Marketing and Procurement Specialist, brings over 25 years of experience in the automotive industry. As the driving force behind Inkcentric Corp, Alyson has become a trusted partner for dealers and automotive clients nationwide. 👉 Register for…

1
Jim Phillips, Principal, Training Team USA 1:06:04

3M ago1:06:04

1:06:04

Born and raised in a dealership, Jim’s evolving passion for the automotive industry has blossomed into key advice on what it takes to create a great shop. From the importance of evaluating financial statements to the process of rebuilding dealerships in crisis, Jim breaks down his expertise in this week’s episode of Beyond the Wrench. View the vide…

1
Jennifer Sanford: Building Strong Dealer-Vendor Relationships 16:13

3M ago16:13

16:13

Jennifer Sanford is a Marketing Executive and Founder of Sanford Marketing Group. with 14 years of experience in sales and marketing leadership. Having spent a significant part of her career at Dominion Dealer Solutions, she played a pivotal role in building the brand into a powerhouse within the automotive space. With a passion for effective B2B m…

1
Bogi Lateiner, Host of All Girls Garage on MotorTrend 1:04:34

3M ago1:04:34

1:04:34

As a master technician with over 20 years of experience and a public figure within the industry, Bogi has a unique message to share. Discover the challenges she and other women face in the shop, the significant impact respect for technicians can have, and the changes the automotive industry has undergone over the years. View the video podcast on Yo…

1
Revolutionizing Parts Management: Strategies for a Profitable 2023 and Beyond With Kaylee Felio & Ed Roberts 17:06

3M ago17:06

17:06

In this episode, I'm joined by Kaylee Felio, a seasoned expert in parts management; Kaylee brings a wealth of knowledge and a fresh perspective to the table. With a passion for efficiency and innovation, she's redefining the game's rules together with Ed Roberts - Author of Mile One and Fixed Ops Guru: here to share how Bozard Ford Lincoln is geari…

1
George Russell, Founding Member, Machinery Advisors Consortium 1:06:03

3M ago1:06:03

1:06:03

Dealers come together, share best practices, evaluate each other's businesses, and grow together. Learn how valuable peer performance groups can be to dealers, explore how to support the career development of aging technicians, and dive into the evolution of the equipment industry. View the video podcast on YouTube (1:38) George’s Background (14:46…

1
A Hero Among Us (Supporting Shawn Butler) 15:45

3M ago15:45

15:45

In this episode, we're joined by Shawn Butler, a true hero and fighter in the automotive industry. Shawn was recently diagnosed with late stage 3C rectal cancer. The prognosis is not great due to the depth and size of the tumor, being deeply embedded with many lymph nodes and the blood stream involved. Despite facing a challenging battle with cance…

1
Don Hall: Strategic Changes Dealers Need for Long-Term Success 27:14

4M ago27:14

27:14

Don Hall is the President and CEO of the Virginia Automobile Dealers Association. With a remarkable background spanning both the retail sector and association leadership, Don brings a wealth of experience and unique insights to the table. Not only has he led the VADA for an impressive tenure, but his journey includes service in the United States Ma…

1
Alan Bass: How to Achieve Automotive Service Excellence 9:34

4M ago9:34

9:34

In this episode, we're joined by the driving force behind All American Ford's success, Alan Bass. With a rich history in the automotive industry, Alan's journey from washing cars at 12 to becoming a pivotal figure in the Northeast's largest Ford store is nothing short of inspirational. His experience, passion, and dedication to customer satisfactio…

1
Josh Simons, Instructor at Greenville Technical College 1:03:02

4M ago1:03:02

1:03:02

We explore Josh’s career in automotive, discuss his decision to become an instructor, and he shares key advice for young technicians on how to find good managers and mentors. Our team is taking a couple of weeks off the podcast for the holidays. We would like to thank you for all of your support, wish you Happy Holidays, and we will see you in 2024…

1
John Fairchild: Is Fixed Absorption Really That Important? 17:37

4M ago17:37

17:37

John Fairchild is a service management/advisor sales training expert with over 40 years of experience in automotive fixed operations management and consulting. John has spent 15 years transforming fixed operations into a powerhouse of profitability. With a track record that speaks volumes, he's not just a trainer; he's a partner, a friend, and an i…

1
2023 Voice of Technician Survey Results 1:06:53

4M ago1:06:53

1:06:53

Enjoy this previously recorded webinar where WrenchWay Co-Founders, Jay Goninen and Mark Wilson, discussed the findings from WrenchWay’s 2023 Voice of Technician Survey. With over 650 responses from technicians, students, and other industry professionals, the survey uncovered feedback on job satisfaction levels, what individuals look for in an empl…

1
Laurie Halter: 5 Ways to Make 2024 Your Most Successful Year 19:06

4M ago19:06

19:06

Laurie Halter is the driving force at Charisma Communications and is a renowned figure in the industry. Her influence extends far and wide, touching every corner of the retail community. Laurie's commitment to quality content and strategic PR has made Charisma a force to be reckoned with. With a keen eye for quality content, Laurie has become the g…

1
Strategies for Small Business Empowerment 1:04:21

4M ago1:04:21

1:04:21

Don’t miss Lisa McClease-Kelly’s unique advice for small businesses in this week’s episode of Beyond the Wrench. As Co-Owner of Network In Action Oregon and Kelly's Automotive, and with a background in nonprofits, Lisa offers a different perspective on ways shops can serve their community and staff. She also offers some other business advice on how…

1
Aaron Watters: Transforming User Experience in Auto eCommerce 23:16

5M ago23:16

23:16

Aaron Watters is the President of OEM Interactive, a trailblazing digital marketing firm in the automotive space. In this episode discover how OEM Interactive has become one of the fastest-growing companies in the U.S. and earned its place among the most admired. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode…

1
Tool & Career Advice for Young Technicians 1:06:56

4M ago1:06:56

1:06:56

We are proud to welcome Daniel Diaz, Service Technician at Braman BMW Miami (and rising TikTok star)! In this episode, Daniel offers advice to young technicians on purchasing tools, encourages all technicians to keep learning, and emphasizes the importance of finding the right shop management and support as a new technician. (1:27) Tool Organizatio…

1
David Farabaugh: Fixing The One Million-Dollar Retention Problem 19:46

5M ago19:46

19:46

David Farabaugh is the Vice President of Strategic Opportunities at Quantum5. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: David Farabaugh, a seasoned professional with a passion for data and industry insights, shares his wealth of knowledge accumulated over a lifetime in the automotive business. As the VP…

1
Guide to Online Car Auctions: Operating, Buying, & Selling 1:02:16

5M ago1:02:16

1:02:16

Bob Gaito, Chief Executive Officer at Auction Central and Principal at Exit5 Auto Group, shares his unique auction and dealership experience in this week’s episode. Bob dives into how online auctions operate and the role of auctions in the automotive industry. He also discusses the different career options available for technicians in the auction w…

1
Barb Edson: The Power of Transparency in Fixed Operations 17:00

5M ago17:00

17:00

Barb Edson is the Executive Vice President and Chief Marketing Officer at CDK Global. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: 1. The Ascendance of Fixed Ops: Uncover the astonishing growth of fixed ops awareness over the past few years. 2. Consumer Experience in the Spotlight: Delve into why consumer …

1
Driving Positive Change in Automotive 59:36

5M ago59:36

59:36

Pride in your work and pride in the industry! In this week’s episode, Josh Arnold, Master Technician at Toyota & Subaru of Corvallis, radiates his contagious passion and positive attitude toward the automotive industry. Get an inside look at how to maintain a positive mindset in a challenging industry, the importance of having patience as a young t…

1
Kaylee Felio: Unleashing the Potential of Purposeful Inventory Management 15:35

5M ago15:35

15:35

Kaylee Felio is the Sales and Marketing Manager at PartsEdge, Kaylee Felio is a trailblazer in the fixed ops world. With a passion for optimizing inventory processes, Kaylee has become a go-to resource for dealers and managers looking to revolutionize their approach to parts management. 👉 Register for the upcoming Fixed Ops Roundtable Event What we…

1
Bonus Episode: Attracting Military Veterans to Your Shop 1:08:00

5M ago1:08:00

1:08:00

Veterans who have experience as military technicians offer a unique skill set that can bring significant value to shops and dealerships. In this bonus episode, we cover ways shops can recruit and retain veterans, how to evaluate appropriate pay and skill levels of techs, and offer tips for better communication with veteran techs. (5:15) Why Recruit…

1
All About Culture 1:06:17

5M ago1:06:17

1:06:17

Culture is a big buzzword, but what does it actually mean? Dan Bredeson, Founder of Lead Front Consulting LLC and Author of the Amazon Bestseller "Seeds of Culture,” defines culture simply as, “how we do things.” In this episode, Dan breaks down all things culture, explains its historical significance, stresses the importance of building your credi…

1
Mike Rich: The Art of Effortless Automotive Parts Shipping 17:43

5M ago17:43

17:43

Mike Rich is the VP of Marketing at Revolution Parts, a leading player in the automotive parts industry. With his expertise, Mike has helped dealerships simplify the shipping process and maximize profitability. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: In this episode of the Round Table, we explore the …

1
Financial Transparency and Education in the Shop 1:03:45

6M ago1:03:45

1:03:45

Shops need to be more transparent with their technicians about their financial standing, and technicians need better education on financial management and beyond. In this episode, Matt Fanslow, a Diagnostic Technician and Shop Manager at Riverside Automotive, delves into financial transparency and education, explains how positive technicians are th…

1
Pat Reininger: Bridging the Customer Expectation Gap 14:40

6M ago14:40

14:40

Patrick Reininger is the new CEO of Proactive Dealer Solutions and Brooke.ai. He is also an executive, in the global sales and business development field boasting an extensive 16 year track record. Throughout his career he has excelled in building teams specializing in SaaS, AI, Data and Tech platform sales and marketing. With 14 years of experienc…

1
The Art of Great Shop Culture 1:03:03

6M ago1:03:03

1:03:03

Arvin Merino, the Service Director of Toyota of Seattle and Honda of Seattle, joins us to discuss the remarkable shop culture within their shops. Arvin explains how listening to shop staff, fostering relationships outside of the shop, and placing a stronger emphasis on staffing and selecting individuals with the right personalities have contributed…

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Jay Goninen Podcasts

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