show episodes
 
Welcome to Experience This! where you’ll find inspiring examples of customer experience, great stories of customer service, and tips on how to make your customers love you even more. Always upbeat and the definitely entertaining, customer retention expert Joey Coleman and social media expert Dan Gingiss serve as your hosts for a weekly dose of positive customer experience. This show will help you attract and keep more customers so you can grow your business, increase your profits, and have m ...
 
The InnovaBuzz Podcast, published twice weekly is designed to help smart businesses that are committed to innovation, curiosity, service and modern marketing. Host, internationally recognised transformational marketing strategist, speaker and podcaster, Dr Jürgen Strauss, enjoys a meaningful conversation with an awesome guest on each episode. Guests share exceptionally useful insights, wisdom and knowledge from their experience. Past guests have included Michael E Gerber, Kevin Kelly, Marcus ...
 
The Elite Advisor Blueprint® is a podcast dedicated to sharing the "blueprint for success" in the independent financial advising world. Based on Brad's decade of experience consulting the top advisors in the US, that could mean doubling your revenue, doubling your vacation, or BOTH! Continuing the successful formula of idea sharing that led Advisors Excel to be the #1 player in its industry, Brad distills the best advice from top thought leaders and applies it to the world of independent fin ...
 
The “Focus on Customer Service” podcast features interviews of brands which are offering amazing customer service via social media. It is hosted by customer experience speaker and coach, Dan Gingiss. Lots of people are talking about content and marketing on social media, but this podcast will focus on the other side of social that many brands overlook – customer service. At first only the channel of last resort – when other service channels failed – social media is quickly becoming the chann ...
 
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show series
 
In this episode, I’m really excited to have as my guest, Brenden Kumarasamy, the founder of MasterTalk, a YouTube channel he started to help the world master the art of public speaking and communication. He coaches purpose-driven entrepreneurs on how to master their message and share their ideas with the world. In our discussion, Brenden talked to …
 
Welcome to another Ramblin' ROMA. Lots to cover in this one. I talk about: Current events (of course); How/why to compliment the women/men in your life; Why we need to think globally, but act locally; The life and death of my friend Diego Fresco; Why there's no shame in changing course in life; Some suggestions for taking advantage of COVID; Ideas …
 
In this episode, I’m really excited to have as my guest, Mike Moll of Market Me Consulting. He is a strategy and marketing consultant who helps executives and entrepreneurs turn their skillset into a sustainable consulting business. Mike is also the host of the Market Me podcast, a strategy podcast that covers marketing, content strategy, and busin…
 
In this episode, I’m really excited to have as my guest, Jackson Millan, also known as The Wealth Mentor, who is an award-winning entrepreneur and wealth coach. He is the author of the international best-selling book "Enjoy The Journey: Creating Wealth & Living The Life You Desire", which has been featured on bestseller lists in 8 countries across …
 
In this episode, I’m really excited to have as my guest, Lee Uehara, a former teacher and reporter, turned podcaster. Lee is the co-founder of Podthon, a virtual conference for podcasters, and the co-founder of the Asian American Podcasters Association. She also runs four podcasts herself and produces others for clients. In our discussion, Lee talk…
 
Hear that? That's the sound of shit hitting the fan. In this episode (not for the faint of heart), I trace current events back to the marriage of modern advertising and politics in the 1980s and the fragmentation of media. We're in for a wild ride, folks. It's just beginning. Find me on Instagram or Twitter. Please consider supporting this podcast.…
 
Eleanor Janega is a very smart, very funny medieval historian, specializing in late medieval sexuality, apocalyptic thought, propaganda, and the urban experience in general, and in central Europe more particularly. She teaches medieval and early modern history at a number of universities across London. She considers herself to be "a sad, sad mediev…
 
In this episode, I answer listener questions about whether to savor or defend a world that may be dying, how to be single but not alone, how to choose a safe place to make a stand, and my feelings about the holiday season. Check What Makes This Thing Great? Find me on Instagram or Twitter. Please consider supporting this podcast. This Amazon affili…
 
In this episode, I’m really excited to have as my guest, John DeMato who is a branded lifestyle portrait and virtual photographer who collaborates with speakers, trainers, and other expert-based business owners to create an emotional connection with their audiences through persuasive visual storytelling. More than a photographer, John sets his clie…
 
Learn about encouraging your customers to do business with your competitors, using visuals to connect at every step in the customer journey, and watching how brands behave when they don’t know they are being watched. Bite-Sized Delight From the Episode: • Burger King Wants You to Order a Big Mac - Desperate times call for bold action and when your …
 
In this episode, I’m really excited to have as my guest, Dustin Miller, an aspiring polymath, someone who is an expert in many different areas. He created PolyInnovator as a foundational means to build out the various careers he wants out of life. He is on a mission to create a Modular Education Platform. In our discussion, Dustin talked to me abou…
 
In this episode, I talk about how to think independently, why it's an important skill, and how to cultivate it -- all while dipping in and out of Paul Graham's essay, "How to Think for Yourself." Find me on Instagram or Twitter. Please consider supporting this podcast. This Amazon affiliate link kicks a few bucks back my way. Intro music: “Brightsi…
 
In this episode, I’m really excited to have as my guest, J. Nichole Smith, Nic as she likes to be known, Marketing specialist, artist, and author. Her purpose and passion are to help petpreneurs find freedom and fulfillment by building brands instead of just businesses. She is dedicated to helping entrepreneurs avoid poverty and burnout by finding …
 
In this episode, I’m really excited to have as my guest, Bob Kulhan, Adjunct Professor of Business Administration for The Fuqua School of Business, Duke University, as well as an Adjunct Professor of Business for Columbia Business School, Columbia University. He also is the Founder & CEO of Business Improv®, a 21-year-old consultancy that links imp…
 
Learn about making your mark on your best customers, why the robots may be coming faster than we think, and how holiday shopping habits are changing amidst a global pandemic. Bite-Sized Delight From the Episode: • Making Your Mark on Brand Ambassadors - Continuing to connect with your VIP customers year after year creates a long-term relationship a…
 
In this episode, I’m really excited to have as my guest, Brian Mac Mahon of Expert DOJO, the largest International startup accelerator in Southern California. In 2018 & 2019 Expert DOJO brought 400 companies through their startup programs and made 42 investments. They are planning to bring 2,000 companies through their program this year and make 50…
 
Anya and Erin are two of my all-time favorite people. Whore Rapport is their podcast, where they explore and discuss a version of sexuality that is healthy, strong, and aware, by "delving into topics such as gender, orientation, intimacy, and power without pathologizing desire, victimizing femininity, or demonizing masculinity." Follow Whore Rappor…
 
In this episode, I’m really excited to have as my guest, Lisa Johnson, who is a 7-figure business coach, specialising in helping entrepreneurs scale their businesses using passive income from memberships and courses. After a tough childhood spent in social housing, Lisa went on to have successful careers in law, banking, and the entertainment indus…
 
In this episode, I’m really excited to have as my guest, Steve Brown of ROI Online, a HubSpot platinum agency partner and the first StoryBrand certified agency. Steve and his team at ROI Online have worked with hundreds of clients, from solo entrepreneurs to Inc. 5000 fastest growing companies, to grow their business by implementing a holistic busi…
 
Learn about using handwritten notes to create connection, refreshing the sound of your brand, and trying to figure out what happened next when you only know the first half of the story. Bite-Sized Delight From the Episode: • If You Can’t Touch, Use a Personalized Touchpoint - As brands navigate touchless interactions in the COVID-era, an enterprisi…
 
In this episode, I’m really excited to have as my guest, Yaro Starak an online entrepreneur earning a full-time income from the internet since 2004. Yaro is the co-founder of Blog Mastermind and InboxDone. He is a serial-entrepreneur, angel investor and travels the world while running his businesses. Yaro is also the host of the Yaro Podcast. In ou…
 
In this episode, I’m really excited to have as my guest, David Goldsmith, who is the President and Co-Founder of the Goldsmith Organization, a consulting firm solving big challenges while servicing executive clients globally. David is a serial entrepreneur and investor and is the recipient of the Hollywood Producers’ first Global Visionary Disrupto…
 
For my money, Rick Beato is the most knowledgeable, most enthusiastic, most open-hearted guide to the world of music. Dude can break a song down to its essence without draining its magic and beauty. Quite the opposite, in fact. After a few episodes of What Makes This Song Great?, you'll understand music -- and hear it -- in a whole new way. Here's …
 
In this episode, I’m really excited to have as my guest, writer, director, and Improv teacher, Jay Sukow. Jay has taught and performed all around the world, from Chicago to Los Angeles, to Copenhagen where he was an Artistic Director at ICC Theater in Copenhagen. Jay teaches people to build confidence and communicate effectively by learning Improvi…
 
Learn about a camping trip gone awry, why every customer touchpoint matters, and thinking fast when money is on the line. Bite-Sized Delight From the Episode: • A Camping Trip Gone Awry - overselling and under-delivering is a recipe for bad customer experiences - even in the great outdoors • Identify and Optimize Customer Experience Touchpoints - l…
 
Dr. Ted Achacoso attained a college degree in biology at the age of 18 and a doctor of medicine at the age of 22. A polymath who has professionally trained in interventional neuroradiology, pharmacology, neurology, medical informatics, neuro-interventional radiology interventional endocrinology, and nutritional medicine. Dr. Achacoso's current miss…
 
In this episode, I’m really excited to have as my guest, Lacy Boggs of The Content Direction Agency. She is the author of the Kindle ebook "Make a Killing with Your Content". Her vision is to replace the NOISE in the online marketing space with thoughtful, valuable, and essential content. She helps visionaries, thought leaders, and CEOs change the …
 
In this episode, I’m really excited to have as my guest, Patricia Lohan, the creator of Feng Shui Mastery and Author of The Happy Home: A Guide to Creating A Happy, Healthy, Wealthy Life. Patricia is a feng shui expert, a healer, and a passionate female entrepreneur who has shaped her dream life living in Bali with her husband. Patricia has a gift …
 
In this episode, I’m really excited to have as my guest, Michael Diettrich-Chastain, the CEO of Arc Integrated, an organizational consulting and professional coaching practice. Michael is a best-selling author, leadership coach, facilitator, and speaker. He and his team are passionate about helping organizations, leaders, and teams achieve and main…
 
Learn about new ways to get inside your customer’s imagination, little details that help deliver big outcomes, and the excitement that comes from figuring out if something is real or not. Bite-Sized Delight From the Episode: • Innovate with the Help of Your Customer’s Imagination - the best organizations realize genius, insight, and ingenuity lies …
 
In this episode, I’m really excited to have as my guest, Maxwell Nee of High Performing Coach who helps passionate coaches become purpose-driven entrepreneurs. Their programs are personal, deep and designed from their experience of mastering tried and tested strategies. In our discussion, Maxwell talked to me about: The time zone model vs the locat…
 
"Hey Chris, this is Whitney. I love the podcast! You should come visit me in the pyramid next time you're in Montana." It had been four decades since I'd heard from Whitney Lake, who was a legend at Cazenovia High School in 1979-80. His reputation for brilliant disruption greeted me when I moved to town, halfway through senior year. He still excels…
 
In this episode, I’m really excited to have as my guest, Ed Kressy, who says he's almost certainly the only person ever to have been arrested by the FBI, then turned his life around to receive a community service award from the FBI director! As a person addicted to methamphetamine for 11 years, Ed threw away a career with Genentech, later named For…
 
In this episode, I’m really excited to have as my guest, Jason Case of Points Peak Marketing and The Pulse Spot. Jason has a passion for helping businesses streamline their operations by implementing technology that is easy to use. He helps people implement the right processes and systems to support business growth and the power to scale efficientl…
 
Learn about reading in darkness, servicing on video, and confusing your customers. Bite-Sized Delight From the Episode: • Not Seeing is Experiencing - Wuguan Books in Taiwan offers an incredible retail experience by forcing customers to shop for books in the dark - a unique interaction that gets customer talking, while giving them a remarkable expe…
 
In this episode, I’m really excited to have as my guest, Dr Rick Kirschner, who is a best-selling author and co-author of numerous books and multimedia programs, including the international bestseller, "Dealing with People You Can’t Stand: How to Bring Out the Best in People at Their Worst", "Love Thy Customer", "Life by Design", "Insider’s Guide t…
 
Chad came to my attention via his always thoughtful, articulate posts on the Tangentially Speaking subReddit. I wanted to know the guy behind this intelligence. I'm really glad he agreed to come on the podcast. Chad's musings on Substack can be found here. Find me on Instagram or Twitter. Please consider supporting this podcast. This Amazon affilia…
 
In this episode, I’m really excited to have as my guest, Todd Cherches, the CEO and Co-founder of BigBlueGumball, a consulting firm specializing in leadership development, public speaking, and executive coaching. Todd is also a three-time award-winning Adjunct Professor of leadership in the Human Capital Management master's program at NYU, and a Le…
 
In this episode, I’m really excited to have as my guest, Simon Severino, CEO of Strategy Sprints, Europe’s leading remote Growth Advisory Business. His Certified Strategy Sprint coaches deliver one thing: Double the revenue of service-based businesses in 90 days. Simon has been a strategic advisor for F500 boards from New York to Beijing. He’s the …
 
Learn about a little touch that drew a lot of attention, the power of seeing someone's face when they speak, and a viral sensation that brought together two classic brands. Bite-Sized Delight From the Episode: • The Power of Little Notes - Fretboard Coffee uses handwritten insert cards within their packaging to make a special connection with their …
 
Rutger Bregman is a historian and author. He has published five books on history, philosophy, and economics. His books Humankind (2020) and Utopia for Realists (2017) were both New York Times Bestsellers and have been translated into more than 40 languages. He also dared to speak truth to billionaires at Davos and provoked Tucker Carlson to melt do…
 
In this episode, I’m really excited to have as my guest, Tamara Glick, who describes herself as an evil genius & mastermind at two very specific things: developing personal brands and a unique style for highly visible leaders that raises their profiles, represents their values and promotes their perspective with confidence. And, helping lifestyle b…
 
In this episode, I’m really excited to have as my guest, Marcel McCarthy, who is the Creative Director of the digital, brand and marketing agency, OneToo. Marcel believes in a digital minimalist approach, with a focus on results that genuinely make an impact on people's lives. He says he is driven by helping people, riding bikes and drinking coffee…
 
In this episode, I’m really excited to have as my guest, Neil Butler, the Director of Untypical and a self-described Untypical Thinker. Starting his professional life as a secondary school teacher in regional Victoria, he left teaching for six months in 1988 to see what was going in the outside world and how that could be applied to his teaching. N…
 
Learn about the mysteries of mystery shopping, texting for help, and why channel switching is a good way to anger your customers. Bite-Sized Delight From the Episode: • Mystery Shoppers Reveal Experience Secrets - Claire Boscq-Scott’s book The Secret Diary of a Mystery Shopper offers exceptional findings from the observations of unknown shoppers. •…
 
In this episode, I’m really excited to have as my guest, Janice Tomich, a communication specialist, speechwriting, and speaking skills development coach. She is the founder and principal of Calculated Presentations. Janice works with clients to hone their public speaking skills and provides communication coaching to help leaders navigate difficult …
 
In this episode, I’m really excited to have as my guest, Simon Leslie, CEO and Founder of Ink Global and the author of the book "There is no F in Sales". Ink is the global leader in connecting with travelers. They write, design and produce print and video content for over three dozen airlines, in 17 languages, and sell advertising in over 100 count…
 
After extensive adventures in Europe, Joey Rositano found himself on Jeju Island, South Korea, teaching English. During those initial years he heard about a mysterious practice of shamanism on the island that he decided to explore for himself. What he found was the fascinating world of mystical shrines, indomitable grandmas, and spirits among us. R…
 
In this episode, I’m really excited to have as my guest, Peter Newell, who is a nationally recognized innovation expert whose work is transforming how the government and other large organizations compete and drive growth. A retired Army Colonel, Pete is the CEO of BMNT, a Palo Alto-based innovation consultancy and early-stage technology incubator t…
 
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