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The thoughts you hold create the reality you experience. Your whole experience of this world exists in your mind. You have the power to change your reality by releasing the fear, doubt, and uncertainty, letting it go, and aligning your thoughts with your true self. In this podcast, you and I will begin a journey to learn how to do just that!
 
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show series
 
We know that compassion and alleviating pain and symptoms generally feature high on consumers’ wish lists. But do healthcare providers feel that the latter is more useful than the former? There’s plenty of science now that suggests that this is the wrong way around. There are many examples, backed by randomised control trials, of compassion being a…
 
We’re revisiting the gnarly topic of change – this is our third ep on the subject, because there is so much to unpack! And because there is only one way to improve – and that is to change – successfully. And because the stats say we’re still struggling with this. This time we focus on what goes on ‘between the ears’ in resisting and accepting chang…
 
In this pilot episode, join National History Day Executive Director Cathy Gorn on a field trip to the new Planet Word Museum in Washington, DC, to speak with founder and CEO Ann Friedman about the museum's mission and tour some of Planet Word's exhibits related to NHD's 2021 theme, Communication in History: The Key to Understanding. Music Credit: "…
 
Culture – we talk about it constantly. And Patient Safety Culture – we all know what that is – right? And how to create it? This episode delves into the patient safety culture world to look for answers to common – but tricky – questions about the whys and hows of a patient safety culture. 1. QUALITY QUANDARY What is patient safety culture and why i…
 
There are a few sacred cows in the world of quality improvement – as there are in any sector. This episode takes a closer look at some of those cows – to reveal they aren’t so sacred after all. 1. QUALITY QUANDARY Our QQ for this episode reminds us that accepted norms and truths may sometimes be hindering, rather than helping, our efforts. That inc…
 
As we keep saying, ‘quality’ is about way more than accreditation. But is it also about accounting? Get the quality right and the dollars will follow, so they say. Or will they? 1. QUALITY QUANDARY Our QQ for today reminds us that sometimes it ‘pays’ to show management that quality improvement is handy for more than passing accreditation. Mate KS, …
 
Ep 24 is a special NHD edition that explores the pandemic from the perspective of healthcare administration, evidence based care and planning. (Otherwise known as the ‘Zoomami’ edition. Advance apologies for the Zoom recording quality which is a little echo-y.) 1. QUARANTINE QUANDARY (3:34) We wade through tales of pandemic planning and execution, …
 
In Ep 23, everything old is new again. We delve into management theories from 100 years ago that not only have relevance for change and improvement in 2020 – but are often wrapped up in shiny paper and touted as new. And why does a change in CEO bring a quality system to a grinding halt? All this – and more… 1. QUALITY QUANDARY: (2:24) Everything o…
 
In this episode we discuss the upsides of failure for learning and improvement – and just to show that we’re serious, we conduct our own failure experiment… QQ (Quality Quandary): FAILURE! Course Corrections: How Health Care Innovators Learn from Setbacks to Achieve Success. Klein S, Hostetter M, McCarthy D. New York: The Commonwealth Fund; 2019. p…
 
Welcome to No Harm Done! – a podcast about improving, managing, monitoring and getting on with quality and safety in health and human services. In this episode we unpack more components of leading and managing quality improvement, including tips for working with doctors, reinforcing the key role of consumer input and partnerships, project managemen…
 
Welcome to No Harm Done Episode18: All About Accreditation In this ep we wander the accreditation maze, looking for clues. Does it work? Do consumers have a role? Can it be managed without light years of stress? And find out how relatives and friends ‘protect’ their loved ones in hospital – this we must do something about… QQ: ( QUALITY QUANDARY) –…
 
WELCOME TO NO HARM DONE! In this episode, Jones and Balding revisit the thorny and vexed area of quality measurement – but this time we have the good sense to call in the experts – well, one expert, anyway. Cousin David joins us – that’s David Balding, Professor of Statistical Genetics at the University of Melbourne, and Director of Melbourne Integ…
 
WELCOME TO NO HARM DONE! In this episode we examine engaging with consumers from a few different perspectives, Jones gives some super productive tips for being super productive, and we answer a lovely listener FAAAQQ about how to enrapture staff with clinical governance – in 15 minutes! QUALITY QUANDARY: Let’s Get Engaged – with consumers! There’s …
 
Welcome to No Harm Done Episode 15 hosted by Cathy Balding and Cathy Jones, from Melbourne, Australia. In this episode we get proactive about Risk Management in RM Part 2 – ‘Safety 2’ – as our Quality Quandary and TLDR. What’s it all about? In Quality Hacks, Balding describes how to develop your story using the ‘Pixar Pitch’ and Jones has a gentle …
 
Welcome to No Harm Done Episode 14 hosted by Cathy Balding and Cathy Jones, from Melbourne, Australia. In this episode we muse over appropriateness and effectiveness. 0:00 QUALITY QUANDARY: The QQ is a big issue we unpack, argue about, talk about conflicting perspectives etc. This time we ponder: what is appropriateness, what is effectiveness, and …
 
Welcome to No Harm Done Episode 13 hosted by Cathy Balding and Cathy Jones, from Melbourne, Australia. In this episode we wade into the clinical risk management swamp where danger lurks… What would you like us to talk about next? Send us a message below! 1:00 Quality Quandary The QQ is a big issue we unpack, argue about, talk about conflicting pers…
 
Welcome to No Harm Done Episode 12 hosted by Cathy Balding and Cathy Jones, from Melbourne, Australia. In this episode we S-P-R-E-A-D change! What would you like us to talk about next? Send us a message below! 0:00 QQ: Our ‘QUALITY QUANDARY’ in this ep is ‘Change: Embed and Spread.’ No-one seems to have nailed this yet – probably because it’s reall…
 
Welcome to No Harm Done Episode 11 hosted by Cathy Balding and Cathy Jones, from Melbourne, Australia. In this ep we talk and talk and talk about public speaking and presentations, as well as facilitation tips & activities for workshops. What would you like us to talk about next? Send us a message below! 3:28 – QQ: Our ‘Quality Quandary’ in this ep…
 
Welcome to No Harm Done Episode 10 – we made it! – hosted by Cathy Balding and Cathy Jones, from Melbourne, Australia. In this episode, we muse over the slow progress of change and doing the same things and expecting a different result. And then – trying some different things for better results, and ideas for going about that in 2019. What would yo…
 
Welcome to No Harm Done Episode 9 hosted by Cathy Balding and Cathy Jones, from Melbourne, Australia. In this ep we revisit seven important habits, spotlight the role of kindness in human services and discuss data nerd delights such as the best data display styles and the value of process data – or not. What would you like us to talk about next? Se…
 
Welcome to No Harm Done Episode 8 hosted by Cathy Balding and Cathy Jones, from Melbourne, Australia. In this ep we take a slightly quirky look at leadership and how recent research relates to leading human services care quality improvement; as well as performance warning bells, the simplicity and importance of introductions and a listener question…
 
Welcome to No Harm Done Episode 7 hosted by Cathy Balding and Cathy Jones, from Melbourne, Australia. Most of this episode is dedicated to grappling with the big, hairy issue of cost and quality. Understanding a bit about this can help a lot with getting high quality care high on the executive agenda! We also answer a frequently asked question abou…
 
Welcome to No Harm Done Episode 6 hosted by Cathy Balding and Cathy Jones, from Melbourne, Australia. In this episode we cycle around the quality cycle: PDCA / PDSA – as our Quality Quandary. What does it really mean? We discuss doing something useful with data from patient surveys, and whether or not electronic medical records reduce mortality. Pl…
 
Welcome to No Harm Done Episode 5 hosted by Cathy Balding and Cathy Jones, from Melbourne, Australia. In this episode we dive into ‘change’ as our Quality Quandary. It’s got to involve more than policy and education to stick! Plus we discuss the barriers to successful quality improvement in Dr Dr and Wrangling Quality explores what makes a good con…
 
Welcome to No Harm Done Episode 4 hosted by Cathy Balding and Cathy Jones, from Melbourne, Australia. In this episode we zoom in on data as our Quality Quandary. Adverse events. Complications. Audit. Public reporting. What does it all mean? Plus we discuss the advantage of getting rid of rules in Dr Dr and The Point considers some of the issues ass…
 
Welcome to Episode Three of “No Harm Done”, hosted by Cathy Balding and Cathy Jones, from Melbourne, Australia. Includes the usual segments Quality Quandary, The Point, TLDR and DrDr, as well as a couple of new ones: Wrangling Quality and Cracking Quality. What would you like us to talk about next? Send us a message below! 0:00 – 26:10 Intro & Qual…
 
We’re back! – for another episode of “No Harm Done”, hosted by Cathy Balding and Cathy Jones, from Melbourne, Australia. This episode unpacks some different perspectives on patient centred care, with segments Quality Quandary, TLDR, Latest News, DrDr, Quality Myths and FAAAQQS. What would you like us to talk about next? Send us a message! Quality Q…
 
This is the first episode of “No Harm Done”, a podcast about improving, exploring, understanding and getting on with healthcare safety and quality. This podcast is designed to give you tips and ideas and hopefully to save you time if you’re working in the area of quality & risk management. Hosted by Cathy Balding and Cathy Jones, from Melbourne, Au…
 
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