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Best patrick haughey podcasts we could find (Updated October 2019)
Related podcasts: Podcasting Education Tech Technology Business Customerexperience CX Voxpro: Powering the customer operations of the World’s leading technolog
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Customer Experience is the new competitive battleground – and this podcast will give you the competitive edge. Subscribe now for rare interviews and powerful insights from the Masters of CX. Spotify, Nest Labs, Gofundme – just some of the global giants of tech who have paid a visit to Voxpro Studios.
 
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The best customer experience is as much about success as support – helping customers to find success by enabling them to get the most out of what they have purchased, rather than just helping them fix it when it breaks.These customers stay longer, spend more, and refer your brand widely. In this episode, Deserie Dulaney, VP of Client Success at ...…
 
In a hyper-connected world, how can the valuable human connection be maintained between brands and customers? &Open is a ‘customer happiness platform’ that helps brands like Airbnb, WeWork and Turo stay connected to users through personalised gifting. In this episode, we are joined by &Open's co-founder and Director Jonathan Legge to discuss ho ...…
 
You can’t tackle modern customer experience challenges with status quo solutions. In a landscape where customers expect more than ever from brands and technology can deliver more than ever for those brands, simply doing what you used to do is not an option. This episode is all about leveraging that technology to move your customer experience op ...…
 
The words ‘Zappos’ and ‘incredible customer experience’ often appear in the same sentence. At a time when most companies viewed CX as a problem, Zappos saw an opportunity to make customers fall in love with their brand, and they made it happen on a grand scale. How exactly did they do it? Ameen Kazerouni, Zappos' Lead Data Scientist, reveals al ...…
 
You’re never too young to focus on the customer experience. Indeed the founders of Stripe used to personally onboard users to their now globally successful payment platform. NOA is an audio journalism startup that, although young, already has a laser-sharp focus on CX. In this episode, Noa co-founder and CEO Gareth Hickey talks about: how engag ...…
 
How can a company successfully support 150 million customers worldwide? That’s what Alon Mor, Head of Global Customer Solutions at Wix.com, reveals in this episode of Voxpro Studios. One of the world’s leading web development platforms, Wix looks for data in places that many other companies do not in order to enhance the overall customer experi ...…
 
The freemium model is a particularly interesting one, as it requires a very specialised form of customer and user experience in order to turn users of the free version of your product into paying customers with lifetime value. Dropbox has mastered this model and managed to turn it in to a powerful SaaS growth tactic – the company has also manag ...…
 
Shep Hyken is one of the world’s leading Customer Experience influencers. As owner and ‘Chief Amazement Officer’ of Shepard Presentations, he has built an audience of hundreds of thousands who follow him for his opinions and predictions on the CX industry. Shep took the time to join us in Voxpro Studios and he talked about: - the origins of his ...…
 
Jeanne Bliss is one of the world’s leading customer experience visionaries. Having been Chief Customer Officer for companies including Microsoft, Mazda and Land’s End, Jeanne went on to become an architect of the customer experience movement, an author, a keynote speaker, and host of The Chief Customer Officer Human Duct Tape show. Her client l ...…
 
The Internet of Things (IoT) is changing our world at a breathtaking speed. Analyst firm Gartner predicts that there will be twenty billion IoT-enabled devices in the world by 2020 – that’s greater than 30 percent annual compound growth. And Bain predicts that the combined IoT market will grow to $520bn in 2021, more than twice the $235bn spent ...…
 
Headspace is one of the world’s highest-grossing health and fitness app. Having capitalised on a rapidly growing interest in meditation and mindfulness, the company now has tens of millions of users worldwide. Lupe Gonzalez is VP of Customer Experience for Headspace, responsible for attracting new users in, giving them an experience that deligh ...…
 
A growing customer base comes with responsibility. Failure to track leads, nurture relationships, and consistently delight customers is bad for business and the overall customer experience. So, when your company hits a certain point, it’s time to get clever about Customer Relationship Management (CRM). Salesforce, as the world’s leading CRM pla ...…
 
When companies are selecting a location in which to base their customer experience operations, one country that is always high on the list is the Philippines. This country has become a world leader in this space in a very short space of time, growing by 43% since 2006. So why is the Philippines so good at the provision of customer experience? A ...…
 
As partner to some of the world’s most successful Fintech firms, Voxpro always has its eye on the future of money. So, we invited some of crypto’s greatest minds to join us at a special event at Voxpro’s Dublin centre of excellence and share their vision for the new financial world order. Special guests in this bonus episode of Voxpro Studio in ...…
 
This episode profiles a founder who took a very traditional industry and completely redefined it. The delivery of customer experience used to be seen as necessary cost, and many companies took a high-volume, low-cost approach to it. But Dan Kiely, CEO of Voxpro - powered by TELUS International, knew it could be so much more than that. Along wit ...…
 
Technology has completely transformed the delivery of customer experience. Digital innovations like AI, Chatbots, Omnichannel, and Robotic Process Automation (RPA) have made CX delivery faster, more intelligent and more personal, and we are now operating in an entirely new customer experience landscape. In this episode, we meet one of the compa ...…
 
How important is it to have a ‘customer-first’ mindset? How valuable is it to your company? And how can you go about successfully developing one? HubSpot has over 40,000 customers in 90 countries and having a genuine ‘customer-first’ approach has been central to its success. Amanda Whyte is the Senior Manager of Agency Partner and Customer Succ ...…
 
Do your customers trust you? Do they trust your brand and believe what that what you say about your own company and value proposition is true? It’s a simple question but often a very difficult one to answer – but being able to answer it is imperative because trust is at the very heart of a successful relationship with your customers. It is also ...…
 
When you’re Head of Global CX for a company with hundreds of millions of customers across 191 countries, how can you ensure they all have a beautiful customer experience? The answers are all in this episode of Voxpro Studios. Aisling Hassell has been heading up global CX for Airbnb since 2014 – four years of exponential growth for the company. ...…
 
If your customer measures (CSAT, NPS etc) have hit a plateau, you might need to start thinking about your customers in a whole new way. Colin Shaw, founder of Beyond Philosophy, has published a new book to help you do that. 'The Intuitive Customer: 7 Imperatives for Moving your Customer Experience to the Next Level' delves into the psychology b ...…
 
How can Chatbots and human agents work together to deliver an exceptional customer experience? How can you leverage big and small data to build customer loyalty? TELUS International handles over 200m customer interactions annually; in this episode, the company's president and CEO, Jeffrey Puritt, reveals why cutting-edge technology must be comb ...…
 
Artificial Intelligence expert Brendan O'Driscoll on the 4 key AI developments that we will see emerging in 2018.By Voxpro Studios.
 
Do you need to make more informed decisions about CX, ROI, Contact Centres, and many other critical aspects of your role? Rod Jones is one of the most experienced CX and contact centre consultants you will meet. In this episode he talks about: How to get C-Level buy-in for CX; The return to 'Common Sense' Customer Service; The rise of the Super ...…
 
Renn Vara helped Brian Chesky turn Airbnb into the global tech giant that it is today. In this fascinating episode Renn reveals: The late-night phone call he had with Brian Chesky that changed everything for Airbnb How great entrepreneurs can become great leaders Why money is the biggest corrupting factor for successful tech leaders The leaders ...…
 
Your teams are your most powerful brand ambassadors. There should be no difference between how you treat your team and how you treat your customers - and company-led events are central to how you can achieve this parity. Rosin Callaghan runs events (experiences) for the biggest tech companies in the world - this episode reveals how she does it ...…
 
How will you and your team handle the 'perfect storm'? Can small startups have the same world-class customer experience as a Fortune 500 company? What are the only three metrics you need to measure? This Disney-trained CX leader, who compares his job to a Broadway production, has the answers.By Voxpro Studios.
 
Big data is rocket fuel for customer experience. Strava is the social networking app for tens of millions of athletes, and the data collected from their wearables and devices allows the company to provide them with a world-class experience. In this episode, Stava's co-founder Mark Gainey explains how.…
 
Are you ready to roll out Bots? Should you be considering video chat as a channel? How can CX leads do more for customers with less budget? Influential industry analyst Peter Ryan gives his expert analysis on these key topics, and a lot more.By Voxpro Studios.
 
Brian Boroff left Apple to build the customer experience operations of Asana – a fast-growing SaaS company with a product that helps teams work more effectively. In this interview, he talks about the central role of CS in SaaS, how to build highly effective user profiles, the curse of ‘tool fatigue’, and what’s next for CX.…
 
Rapid response time is the holy grail of Customer Experience. Not only do customers have a higher opinion of companies that respond to them quickly, they also spend more money with them. In this episode, Morgan Wood of GoFundMe describes that company's 5-minute response time policy, and the training and ergonomics required to achieve it.…
 
Spotify has two hundred million customers - and counting. The company's Head of CS has developed a strategy that he claims keeps 99% of them happy. In this episode, he explains how.By Voxpro Studios.
 
John Moses is one of the true visionaries of Customer Experience. John is Head of Customer Support at Nest Labs, the market leader in home automation. In this episode he talks about: How joining Nest felt like being let out of a cage Why he encourages his agents to rip up the script and have human conversations How failing to invest in CS may s ...…
 
What separates the worlds most successful companies from all the rest? World-class Customer Experience. This brand new podcast series from Voxpro Studios brings you rare interviews and insights from Masters of CX. Check out this trailer for a taste of what's to come. You'll hear insightful soundbytes from John Moses of Nest Labs, Chug Abmramowi ...…
 
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