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The “Service Without Excuses” Podcast with Rob M Lyon is based on building, growing, owning, and running a number of service businesses with sales in excess of 35 million dollars collectively. As a lifetime entrepreneur in the Northeastern United States markets such as Northeast Pennsylvania, NYC, Long Island, Ny and The New Jersey Metro region over the past 20 years. Currently I run newjerseysbest.com a full service business multi-truck firm serving the Residential & Commercial sectors in C ...
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Service Without Excuses With Rob M Lyon
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Strategy over Tactics, are you forgetting what it takes to win??
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8:54
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We’ve Learned that everything going on in the world right now at least when it comes to the Russia and Ukraine conflict is that strategy is very important, but not in the lacking of tactics. It’s true Russia’s military on paper is much more powerful than that of Ukraine, however they have shown their true courage and bravery. Ukraine had to be on t…
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Service Without Excuses With Rob M Lyon
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When Does Your Manager Suck?? Are They Truly Mentoring Your Crew??
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21:49
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21:49
Hello everyone and I hope you’re having a great Monday and start of your normal week. This time of year if you’re in a disaster restoration field you’re probably pretty busy, but I hope a few minutes come your way so you can listen to some of the value information located in this podcast. A couple weeks ago we talked about when holding onto an empl…
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Service Without Excuses With Rob M Lyon
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What your customer and clients think about you is much different with Dr. Michael Solomon!
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38:07
It’s truly amazing what we as business owners think about our business and what’s most important to our customers and clients and why they would want to do business with us. Ironically it’s not that way at all, why customers and clients decide to hire our services has very little to do with the technical abilities we have are all the bells and whis…
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Service Without Excuses With Rob M Lyon
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What Exactly is a COACH & What Does A CONSULTANT Do??
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In our next segment of asked the coach, I’m going over just that and what exactly is a couch and what is a consultant. They both have some similarities and many common points, however they are actually completely different from one another. A consultant as a person that works on a project usually something long-term that has an end goal that is ext…
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Service Without Excuses With Rob M Lyon
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When is it time to Let an Employee Go? How do I Know??
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And this weeks edition of asked the coach, we discuss when is the right time to move on from a particular employee, and maybe even when it’s a good time for them to move on as they are not happy as well. There’s an old term higher slow, and fire fast and I don’t believe this is any different. In a business you’re supposed to take your time to make …
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Service Without Excuses With Rob M Lyon
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Why it's important to make the right impression the first time with Joe Baracata of Joebaracata.com
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1:39:03
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1:39:03
Most of our service businesses can make mistakes and go back the next day to fix them, but in the wedding entertainment business that’s not possible. It doesn’t mean that you have to be perfect because as most of us know perfections to death of any business, however making something memorable that can’t be re-created a second time means the margin …
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Service Without Excuses With Rob M Lyon
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Should I grow or "Scale" My Service Business?? Is it Time??
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When it comes to talking about scale or scaling a business the long term question is when is it right, and when is it not. Companies like Shake shack I’ve gone the route of the IPO and a become a publicly traded entity on Wall Street therefore growing your business through this method, and then there’s companies like five guys burgers and fries whi…
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Service Without Excuses With Rob M Lyon
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Are You a Natural Born Leader?? Most likely not or everyone would be a General!!
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One of my colleagues just bragged to me about his natural born leader, and how lucky he was that he found this person. As I said in the podcast I took a step back for me to say such a thing does not exist. People can have great leadership potential having a type personality, but true leader ship comes to experience, mentoring, and training. If natu…
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Service Without Excuses With Rob M Lyon
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What you need to know about the “SEVEN” Main Parts to Your Business, Not The 7000 with Al Levi
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1:05:00
We all feel there are a million different working parts to our business that need to happen all at once and on schedule. Would you be surprised to find out they’re actually only seven. In this episode with industry icon Al Levi of the seven power contractor explains it it’s action packed podcast what you need to spend most of your time focusing on.…
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Service Without Excuses With Rob M Lyon
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Selling Vs Marketing Part 2, Which comes first The Chicken or the Egg!!
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18:34
We have spent some time on this in the past talking about the major differences between what marketing your service businesses, and the selling of your services. In this episode I talk about some simple examples of what the differences from my perspective, think of marketing as the framework of your home that’s being built. You have a vision of wha…
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Service Without Excuses With Rob M Lyon
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What's Your Small Business Financial Health Like?? Season 3 Episode # 6
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One of my coaching clients asked me a rather odd question, in particular the fact that he runs A multi million dollar business. His question was I don’t understand what cash versus accrual accounting is, and I’d really like to understand it because my financial people have not explained it to me. Because this to me seems so much it became a great t…
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Service Without Excuses With Rob M Lyon
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Do You Have A "Systems Driven Business" Episode 5 / Season 3
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When we think of systems, most of the time it’s spent on logistics part of the daily, weekly, monthly and even yearly parts of the business. But did you know your business much like the curves in the Mississippi river have turns around major and minor cities and that’s all back in the day goods and services were moved from one location to the other…
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Service Without Excuses With Rob M Lyon
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What are the Key Strategies To Growing Your Plumbing Company Right Now!! With Ryan Matthews of My Guy Plumbing
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28:59
There were very specific reasons that people are successful in this world, none more important in a mindset along with a great strategy. We have to make sure our companies have a culture of growth as well as teamwork. My guest today Ryan Mathews of my guy Plumbing here in New Jersey is a true definition of this, he made sure his company culture was…
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Service Without Excuses With Rob M Lyon
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Do You have a sense of Urgency?? And How is it affecting your business Episode 4/ Season 3
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Is there a secret that you were not aware of when it comes to what your customers want indeed? When it comes down to it your customers time is valuable just like yours and if you like a sense of urgency meeting you demands they will clearly go to your competition for does. And season three episode four we go into a deep dive of why a sense of urgen…
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Service Without Excuses With Rob M Lyon
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Battle Lessons That Will Transform your Business, But Your Life with Former Navy Seal Sniper Trainer and 26 Year Veteran!!
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Less than 1% of the American public makes the decision to join the US military, within that less than 1% make it to the level I guess today has. This gentleman has a distinguished 26 year career of which much of it was a seal team operator, in particular this gentleman was a sniper instructor with missions that can only be approved by one person “T…
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Service Without Excuses With Rob M Lyon
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Persistence or Patience for this weeks Sunday Morning Minutes for 6/27/21
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Hello everyone and welcome to this weeks Sunday morning minutes for June 27, 2021. Today we cover the two P’s both persistence and patience and when are each or both needed at the same time. They are examples in your life every day that when things start going wrong they only tend to get worse, this is a fact we’ve all had we’ve all dealt with, how…
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Service Without Excuses With Rob M Lyon
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Should I Diversify or Should I Partner??? Episode 2/ Season 3
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One of my coaching clients asked me about diversification adding additional services, they asked me if it was a smart move and a nutshell I explain to them exactly what I do in this episode of season two / episode two of the service without excuses podcast. Diversification can be an awesome thing, however can also be a complete nightmare if done in…
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Service Without Excuses With Rob M Lyon
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If a Picture Used To Be Worth a Thousand Words, Today It's Worth 1,000,000 for Season 3/ Episode 1
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They used to say that a pictures worth 1000 words, well with the advent of platforms like Instagram, Facebook, and Google it is now become worth 1 million words literally. Are you constantly looking to build and maintain a company culture similar to we spoke the other day with our guest Ivan Turner about, are your customers getting the full picture…
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Service Without Excuses With Rob M Lyon
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How good is your company Culture, You may need to look in the Mirror with Ivan Turner
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One of the biggest things going on right now not just in the service business industry but in every industry is hiring the right help. We know competing with the government is a lost cause when it comes to employee loyalty. Because of this we have to take something we can’t control and turn into a positive that we can, having the right company cult…
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Service Without Excuses With Rob M Lyon
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What's your Follow Thru, Are You Documenting Potential Problems for this Weeks Sunday Morning Minutes 5/23/21
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We’ve all had those customers and clients no matter how hard we try to make the job the best possible , the outcome does not always fall in line with our standards. There are times where we need to fall in our own sword and fix the problem, and there are also times when a customer initiates a response because nothing will make them happy in the end…
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Service Without Excuses With Rob M Lyon
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Are You Overwhelmed, Is The Stress Of Running a Service Business Slowly Burning You Out?? With Dawna Campbell of Dawnacampbell.com
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We have all had overwhelming and stress in our daily life at some point, in particular as an entrepreneur it can seem like a never ending circle of things “hitting the fan” time after time. It’s how we deal with moments like those that define us and truly define our success. We have also heard the term take a deep breath with something that is turn…
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Service Without Excuses With Rob M Lyon
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Are You Doing The Most Profitable Work In Your Carpet Cleaning Business with Rick Gelinas (The Encap Man) of Excellent Supply!!
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Are you making the most of the opportunity and commercial carpet cleaning today? This industry is huge and unlike the residential industry is very recession resistant. It’s been proven over time this is one of those profitable parts of the cleaning and restoration industry and if done correctly can you hold a huge boost to your bottom line. We’ve h…
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Service Without Excuses With Rob M Lyon
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Have You Out Grown Your Current Operating System?? Don't start to Late with Trevor Ewen of The Southport Technology Group!!
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32:41
Is your company behind the 8 ball when it comes to you operating system. Many successful companies have a number of things in common, and one of the largest is the CRM or operating system that has the most value to you value. If your business is at one million, you most likely don’t need to worry about this right now as you have a ton of other thin…
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Service Without Excuses With Rob M Lyon
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Do You Have Strategic Partnerships. How This One Strategy Can Transform Your Business At Lightning Speed for "Sunday Morning Minutes" on 5/16/21
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We all know that there is a circle influence around us, we do business with all the business professionals every day and they never put a second thought behind it. These partnerships are truly the most valuable in your business, because if maintain and sustain correctly they can bring you a lifetime of great opportunities in business. There’s sever…
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Service Without Excuses With Rob M Lyon
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Do You Want an AUTOPILOT Way For Your Customers To Book You NOW?? With Steve Mastio at Fittlebug.com
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53:47
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Have you ever had an employee or a member of your office staff had a bad day, maybe you yourself has had a rough day and then a potential customer calls. Now if you’re really good you could turn all that background noise off and deal with a customer with a brand new face and smile, however if your like the rest of us (LOL) I t’s very difficult to d…
