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Roger Dooley is the author of Brainfluence: 100 Ways to Persuade and Convince Consumers with Neuromarketing, and has been studying the effects of psychology, behavior research, and neuroscience on persuasion and marketing in business, leadership and everyday life. In every episode, Roger shares brain-oriented tactics, along with the expertise of his guests, to increase persuasion with concrete, research-based neuromarketing advice. Guests include best-selling authors and thought leaders like ...
Do you ever wonder why the top brands are winning? It’s because they provide customers with the one thing that most brands aren’t - simplicity. How can you learn from them and create the same experiences on a smaller budget? The SIMPLE brand podcast will help.Join Matt Lyles, and his guests, as they share tactics, tips and strategies to help your business brand out from the crowd. You’ll learn how to create simple experiences for your customers and your team members through marketing, brandi ...
Award winning podcast with real life stories about Conversion and Customer Experience Optimization. Discover new trends, tactics, tools, people and businesses doing remarkable work in the world of Conversion Rate Optimization. Past guests include Lukas Vermeer (Booking.com), Els Aerts (AGConsut), Roger Dooley (Brainfluence), Casandra Campbell (Shopify), Andre Morys (konversionsKRAFT), Dave Powell (TomTom), Bart Schutz (Online Dialogue), Stephen Pavlovich (Conversion.com), Weiwei Liu-Schröder ...
Press 1 For Nick is ranked in the top 2.5% of podcasts globally. The show has had 584,800 impressions in the last year, 50+ 5-star reviews, and listeners in over 181 different countries. Nick’s guests – each with a unique wealth of knowledge – include leaders from a variety of backgrounds and industries. It is both educational and engaging, and each episode offers listeners a dynamic blend of insightful stories, best practices, and invaluable lessons. Learn the stories and skills of the worl ...
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The Conversions Podcast - Learn Conversion Rate Optimization and Landing Page Optimization Strategies
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The Conversions Podcast - Learn Conversion Rate Optimization and Landing Page Optimization Strategies
Francis Teo
We bring together conversion rate optimization experts, website owners and optimization software developers to discuss optimization strategies that work. Hosted by Francis Teo. Send your questions or feedback to feedback@conversionspodcast.com.
Phil and Ted's Sexy Boomer Show features unconventional conversation and comedy, hosted by Phil Proctor and Ted Bonnitt. Featuring celebrity guests that share funny and formerly unheard stories about their careers and lives.
Christian Felix and Shonali Bhowmik became fast friends while working as temporary workers at a huge law firm in Manhattan. They share a love of laughing and giving each other hell. They may be called hipsters, old school, mainstream, irreverent, classic, country, gangster, or rock n' roll. All labels apply. Special guests, music, and attitude every episode. Past guests include: Jeremy O. Harris, Chelsea Peretti, Hannibal Buress, Keisha Zollar, H Jon Benjamin, Amber Tamblyn, JD Samson, Sanji ...
Conversations with prominent pastors, teachers, and leaders sharing key insights on their experience in faithful ministry, by Dr. Hershael York (the Dean of the School of Theology at SBTS and Pastor of Buck Run Baptist Church in Frankfort, KY)
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Press 1 For Nick
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The Biggest Source of Digital Friction is... Roger Dooley - Author | Keynote Speaker | Podcast Host | Forbes Contributor [Customer Effort]
30:25
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The Biggest Source of Digital Friction is... Roger Dooley - Author | Keynote Speaker | Podcast Host | Forbes Contributor [Customer Effort] ABOUT NICK GLIMSDAHL Subscribe to my bi-weekly newsletter Find me on Twitter Find me on LinkedIn LISTENER SUPPORT Purchase Nick’s books: Reasons NOT to Focus on Employee Experience: A Comprehensive Guide Apparel…
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SIMPLE brand With Matt Lyles
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Tamsen Webster - Find Your Red Thread
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In this week’s episode of the SIMPLE brand podcast, I talk with Tamsen Webster, author of Find Your Red Thread: Make Your Big Ideas Irresistible! Have you ever had a big idea and you were trying to get others to believe in and buy into that idea? It can be frustrating knowing how great your idea is, how much potential your idea has, and then recogn…
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The Impact of Listening to Frontline Leaders Jason Lippert, CEO at LCI Industries [Listening]
36:24
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Jason Lippert is the CEO at LCI Industries, but he has served in many positions over the last 28 years, his first role in the company was as a management trainee. Lippert combines their strategic manufacturing capabilities with the power of its winning team culture to deliver unrivaled Customer Service, award-winning Innovation, and premium product…
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Focus on the Moments that Matter, Nancy Flowers - Vice President of Insights & Loyalty at Hagerty [Loyalty]
35:16
35:16
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Nancy Flowers is the Vice President of Insights & Loyalty at Hagerty. She is a Loyalty Strategist, Client Experience & VOC Expert, Marketing Professional, and Champion of Change. [Listening] ABOUT NICK GLIMSDAHL Subscribe to my bi-weekly newsletter Find me on Twitter Find me on LinkedIn LISTENER SUPPORT Purchase Nick’s books: Reasons NOT to Focus o…
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The Risk of Not Educating Customers. Marcus Sheridan - Author, They Ask, You Answer [Customer Obsessed]
29:26
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Marcus Sheridan - Author, They Ask, You Answer [Customer Obsessed] ABOUT NICK GLIMSDAHL Subscribe to my bi-weekly newsletter Find me on Twitter Find me on LinkedIn LISTENER SUPPORT Purchase Nick’s books: Reasons NOT to Focus on Employee Experience: A Comprehensive Guide Apparel: https://www.teepublic.com/user/press-1-for-nick Support this show thro…
As the voice of Bart Simpson, Nancy Cartwright is at the center of the cultural phenomenon, “The Simpsons.” America’s longest-running television series has made America laugh for over 30 years. In this engaging and fun interview, Nancy offers a fascinating, inside look at how “The Simpsons” is made, how it navigates controversy, and remains a hit i…
In this week’s episode of the SIMPLE brand podcast, I talk with Nicholas Webb, author of What Customers Hate! When we look at the best brands in the world, they’re the ones that are delivering a great - and usually simple - customer experience. But beyond that, they’re also the ones that take steps to proactively avoid friction and the things that …
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Press 1 For Nick
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The WonderDrug for ALL your Needs... Dr. Stephen Trzeciak, MD, MPH [Compassion]
26:47
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Stephen Trzeciak. He is a physician-scientist, Chief of Medicine at Cooper University Health Care, and Professor and Chair of Medicine at Cooper Medical School of Rowan University in Camden, New Jersey. Dr. Stephen Trzeciak is a specialist in intensive care medicine and a clinical researcher with more than 120 publications in the scientific literat…
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Press 1 For Nick
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Are You the Hero or the Guide in Sales? - Anthony Iannarino, International Speaker, Bestselling Author, Entrepreneur, and Sales Leader [Sales Experience]
33:12
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Anthony Iannarino is a highly respected international speaker, bestselling author, entrepreneur, and sales leader specializing in complex business-to-business sales. Anthony is a top thought leader in sales strategy. His most recent book, Elite Sales Strategies: A guide to being one-up, creating value, and becoming truly consultative. What does it …
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SIMPLE brand With Matt Lyles
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Joey Coleman - Never Lose a Customer Again
1:09:33
1:09:33
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In this week’s episode of the SIMPLE brand podcast, I talk with Joey Coleman, author of Never Lose a Customer Again! Across all industries, up to 70% of newly acquired customers will stop doing business with a company within the first 100 days of being a new customer. That’s a pretty shocking stat. And one of the main reasons customers leave in tha…
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The Secret Rule to Give your Patients Their Best Life - Jennifer Carron - Patient Experience Officer at BJC Healthcare [Patient Experience]
31:48
31:48
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Jennifer Karen is the Patient Experience Officer at BJC Healthcare and an industry leader in HealthCare experience strategy. Jennifer is an active member and advisor to national and international organizations and Boards. She is a fire starter inspiring a culture of service excellence, hospitality, ownership, and results across the globe. What does…
Choice architecture, the way choices are presented to people, is often overlooked as an important influence on both big and small decisions. One of the world's most recognized researchers on decision-making, Eric Johnson, has studied choice architecture and its effects on behavior. Understanding how we make choices and improving their presentation …
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Press 1 For Nick
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The Five Laws of Stratospheric Success - Bob Burg [Giving]
39:18
39:18
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[Replay] Bob Burg - Bestselling Co-author of “The Go-Giver” [Giving] Bob talks about: · Your true worth is determined by how much you give in value than you take in payment · The Five Laws of Stratospheric Success · And the importance of communicating with tact and empathy ABOUT NICK GLIMSDAHL Subscribe to my bi-weekly newsletter Find me on Twitter…
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Why it's important to focus on the Sales Experience?, Jason Cutter, CEO of Cutter Consulting Group
38:29
38:29
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Jason Cutter, CEO of Cutter Consulting Group, is a mindset and scalability expert. Even though he didn’t have a sales upbringing or background (his bachelor’s degree is in Marine Biology), he knows what it takes to be successful in sales and build profitable teams. His books, podcasts and work with clients are focused on helping close more deals, m…
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SIMPLE brand With Matt Lyles
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Maria Brito - How Creativity Rules the World
51:28
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In this week’s episode of the SIMPLE brand podcast, I talk with Maria Brito, author of How Creativity Rules the World! Innovation and creativity are absolutely necessary in order to evolve your customer experience or even your employee experience. And you’re going to need to constantly evolve the experience so you’re going to need to constantly foc…
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Press 1 For Nick
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Advice in Starting a Customer Success Program - Monica Deal - Director of Customer Experience at Lexis Nexis [Customer Success]
34:03
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[Replay] Monica Deal - Director of Customer Experience at Lexis Nexis [Customer Success] Monica is the Sr. Director of Customer Success at LexisNexis. She talks about: · Journey Mapping · Moments of Truth · Ideal Experiences · Empowering Employees ABOUT NICK GLIMSDAHL Subscribe to my bi-weekly newsletter Find me on Twitter Find me on LinkedIn LISTE…
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Press 1 For Nick
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How to Focus both Tactfully and Strategically in Customer Service - Christine McHugh - Org Effectiveness Consultant | Coach | Board Member | Published Author [Customer Service]
32:04
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Christine McHugh is an executive coach, consultant, and former Fortune 200 leader with hands-on experience, including 27 years at Starbucks. As a coach, Christine partners with leaders looking to scale their organizations, bringing a wealth of experience in strategic planning, operations, and culture development. She is president of the board for t…
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SIMPLE brand With Matt Lyles
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Sara Frasca - How to Build a Culture of Creativity and Innovation
54:43
54:43
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In this week’s episode of the SIMPLE brand podcast, I talk with innovation expert, Sara Frasca! If you’ve been following me for a while, then you likely know that I preach “Innovating to stay ahead” as one of the key behaviors that goes into creating simple experiences. But there’s a challenge that most people face when it comes to innovation. Most…
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Press 1 For Nick
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How to Never Lose A Customer Again - Joey Coleman - Author, Never Lose A Customer Again [Customer Service]
33:14
33:14
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[Replay] How to Never Lose A Customer Again - Joey Coleman - Author, Never Lose A Customer Again [Customer Service] Welcome to another throwback episode! I hope you enjoy it! ABOUT NICK GLIMSDAHL Subscribe to my bi-weekly newsletter Find me on Twitter Find me on LinkedIn LISTENER SUPPORT Purchase Nick’s books: Reasons NOT to Focus on Employee Exper…
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Press 1 For Nick
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Effort is the Master Switch - Alex Hutchinson, author of Endure: Mind, Body, and the Curiously Elastic Limits of Human Performance [Running Experience]
40:34
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Why Should you Create a Culture of Innovation - Brandon Rhoten Alex Hutchinson is a National Magazine Award-winning journalist, contributing editor at Outside, a columnist at the Globe and Mail, and a senior editor at Canadian Running. This episode will be talking about his latest book ENDURE: Mind, Body, and the Curiously Elastic Limits of Human P…
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SIMPLE brand With Matt Lyles
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Tim Schurrer - The Secret Society of Success: Stop Chasing the Spotlight & Learn to Enjoy Your Work (and Life) Again
55:00
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In this week’s episode of the SIMPLE brand podcast, I talk with Tim Schurrer, author of The Secret Society of Success: Stop Chasing the Spotlight and Learn to Enjoy Your Work (and Life) Again! When we think about success, there are a number of messages that have been given to us that say, “If you want to be successful, you have to step into the spo…
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Press 1 For Nick
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[Replay] How to have Uplifting Service - Ron Kaufman, New York Times Bestselling Author "UPLIFTING SERVICE" [Service]
30:58
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[Replay] How to have Uplifting Service - Ron Kaufman, New York Times Bestselling Author "UPLIFTING SERVICE" [Service] Welcome to another throwback episode! I hope you enjoy it! ABOUT NICK GLIMSDAHL Subscribe to my bi-weekly newsletter Find me on Twitter Find me on LinkedIn LISTENER SUPPORT Purchase Nick’s books: Reasons NOT to Focus on Employee Exp…
What is “conation?” According to seasoned marketing and strategy leader Sandeep Dayal, conation is incredibly important in the marketing world. It refers to the desire or will of people to perform an action – it helps marketers assess what causes a customer to opt-in or out of a buying decision. Notes & Resources: https://www.rogerdooley.com/sandee…
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Why Should you Create a Culture of Innovation - Brandon Rhoten [Culture]
32:57
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Why Should you Create a Culture of Innovation - Brandon Rhoten Brandon Rhoten is a change agent. He is the Chief Marketing Officer best known for building Wendy's digital/social, helping achieve an epic turnaround. Successful track record of delivering sustained growth through enterprise-wide transformation initiatives. He also spent time at Papa J…
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[Replay] The Importance of CX to the Business - John DiJulius - President - The Dijulius Group [Customer Service]
25:12
25:12
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[Replay] The Importance of CX to the Business - John DiJulius - President - The Dijulius Group [Customer Service] Welcome to another throwback episode! I hope you enjoy it! ABOUT NICK GLIMSDAHL Subscribe to my bi-weekly newsletter Find me on Twitter Find me on LinkedIn LISTENER SUPPORT Purchase Nick’s books: Reasons NOT to Focus on Employee Experie…
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Customer Lifetime Value: The Indispensable Measurement for Marketers - Neil Hoyne - Chief Measurement Strategist at Google, Author of Converted: The Data-Driven Way to Win Customers' Hearts [Data]
40:05
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Neil Hoyne - Chief Measurement Strategist at Google, Author of Converted: The Data-Driven Way to Win Customers' Hearts [Data] What is the difference between behavioral attributes and personas? Is human behavior predictable? Why should you embrace irrationality when interacting with customers? What's the difference between conducting a good conversa…
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Brainfluence
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The Ultimate Marketing Engine with John Jantsch
27:02
27:02
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Businesses today face the challenge of balancing their core values with the realities of the digital age — an age that has customers expect 24/7 access to brands. Surprisingly, the brands that put their customers first have survived even the worst phases of the pandemic, according to best-selling author and returning guest on Brainfluence, John Jan…
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Press 1 For Nick
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[Replay] How to Influence People - Brian Ahearn - Chief Influence Officer at Influence PEOPLE [Buy-in]
23:52
23:52
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How to Influence People - Brian Ahearn - Chief Influence Officer at Influence PEOPLE [Buy-in] Welcome to another throwback episode! I hope you enjoy it! ABOUT NICK GLIMSDAHL Subscribe to my bi-weekly newsletter Find me on Twitter Find me on LinkedIn LISTENER SUPPORT Purchase Nick’s books: Reasons NOT to Focus on Employee Experience: A Comprehensive…
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SIMPLE brand With Matt Lyles
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Darrell Amy - Building a Revenue Growth Engine
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In this week’s episode of the SIMPLE brand podcast, I talk with Darrell Amy, author of Revenue Growth Engine: How to Align Sales and Marketing to Accelerate Growth! When it comes to revenue, most businesses don’t appear to have a true revenue growth strategy or the processes in place to even drive growth. Outside of that, some companies are really …
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Press 1 For Nick
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The Pursuit Of Excellence - Ryan Hawk - Host of The Learning Leader Show [Success]
37:07
37:07
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Ryan Hawk - Host of The Learning Leader Show, Author: The Pursuit Of Excellence [Success] What does trust mean to you? How does listening build trust? What does it mean to listen with your eyes? What is the difference between success and excellence? How should my listeners pursue excellence? How do you feel when people say "Follow your passion"? Wh…
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CRO.CAFE English
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Friction and Momentum in Brazil vs EU vs USA
57:58
57:58
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We talk about friction and momentum in the customer journey + differences in CRO practice on different continents.By Guido X Jansen
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What Does It Mean To Be Customer Obsessed - Chris Vetrano - Head of Partner & Customer Engagement | Bikes, Scooters & Transit at Lyft [Customer Engagement]
34:13
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Chris Vetrano - Head of Partner & Customer Engagement | Bikes, Scooters & Transit at Lyft [Customer Engagement] Welcome to Press 1 For Nick Throwback Episode! In these episodes, we reintroduce you to some of our most popular episodes. ABOUT NICK GLIMSDAHL Subscribe to my weekly newsletter Find me on Twitter Find me on LinkedIn LISTENER SUPPORT Supp…
Eliza and I have a casual talk about how she got into CRO, how she is blending that with other disciplines and how she works towards understanding site visitors.By Guido X Jansen
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Once you stop listening to the customer, you can't stop innovating -Sasha Gainullin - CEO @ battleface [Customer Expectations]
28:49
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Sasha Gainullin - CEO at battleface [Customer Expectations] In the spring of 1999 for 4 months, you were a Customer Service Representative. What did you learn and what have you taken with you over the next 23 years? How is CS the essence of battleface? Once you stop listening to the customer, then you can't stop innovating. What does it mean to hav…
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Jamie Eubanks - CEO at Magical Vacation Planner [Grit]
33:57
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Jamie Eubanks - CEO at Magical Vacation Planner [Grit] Welcome to Press 1 For Nick Throwback Episode! In these episodes, we reintroduce you to some of our most popular episodes. ABOUT NICK GLIMSDAHL Subscribe to my weekly newsletter Find me on Twitter Find me on LinkedIn LISTENER SUPPORT Support this show through Buy Me A Coffee BOOK RECOMMENDATION…
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CRO.CAFE English
1
How you can practically optimize your forms
1:16:31
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I got two of the main form optimization experts around a table and asked them everything you need in order to improve your on-site forms.By Guido X Jansen
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SIMPLE brand With Matt Lyles
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Pamela Slim - The Widest Net: Unlock Untapped Markets and Discover New Customers Right in Front of You
54:30
54:30
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In this week’s episode of the SIMPLE brand podcast, I talk with Pamela Slim, author of The Widest Net: Unlock Untapped Markets and Discover New Customers Right In Front of You! Pamela’s a best-selling author, business coach, and co-founder of the Main Street Learning Lab in Mesa, Arizona along with her husband, Darryl. Pamela’s the best-selling aut…
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Press 1 For Nick
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The best way to deliver information is through real-life storytelling - Kerry Bodine [Customer Experience]
37:26
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Kerry Bodine - Author, speaker, and customer experience thought leader. CEO of Bodine & Co. [Customer Experience] Kerry Bodine is the co-author of Outside In and a globally recognized customer experience expert. She founded Bodine & Co. in 2014 on the belief that unified and profitable customer experiences must be built from within — and that requi…
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Customer-centric organizations require a mindset and behavior shift - Annette Franz [Culture]
35:48
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Annette Franz, author of Built To Win [Culture] Annette has 30 years of experience (both client-side and vendor side) helping companies understand their employees and customers, identifying what drives retention, satisfaction, engagement, and the overall experience, and designing customer experience strategies to deliver a better experience for all…
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Brainfluence
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Brainfluence - Trust and Inspire with Stephen M. R. Covey
27:08
27:08
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SIMPLE brand With Matt Lyles
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Brittany Hodak - How to Turn Your Customers Into Superfans
49:33
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In this week’s episode of the SIMPLE brand podcast, I talk with Brittany Hodak! I think a fanbase is absolutely key to momentum and growth. Fans are not just loyal, they're devoted. They’ll consume whatever it is that their favorite artists or teams put out. Fans are advocates. They'll visually show their support with branded clothes and merchandis…
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Press 1 For Nick
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How AI and Humans can Co-Exist in Customer Service - Jeremy Burek [Customer Service]
36:11
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Jeremy Burek - Vice President of Customer Enablement at EagleView [Customer Service] How has Custome Service evolved since you started? What role does the human experience play in Customer Service? What does AI mean to you? How can AI and Humans Co-Exist in Customer Service? What are some ways companies use AI at the wrong time? How is the AI vendo…
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Press 1 For Nick
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[Replay] Scott McKain - Author, ICONIC and Hall of Fame Speaker [Customer Service]
36:17
36:17
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[Replay] Scott McKain - Author, ICONIC, and Hall of Fame Speaker [Customer Service] Welcome to Press 1 For Nick Throwback Episode! In these episodes, we reintroduce you to some of our most popular episodes. ABOUT NICK GLIMSDAHL Subscribe to my weekly newsletter Find me on Twitter Find me on LinkedIn LISTENER SUPPORT Support this show through Buy Me…
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The difference between I have to, and I get to - John O'Leary [Perseverance]
45:18
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John O'Leary - Two-Time National Bestselling Author | Coach | Live Inspired Podcast Host [Perseverence] John is an inspirational speaker teaching, 50,000+ people each year around the world and via virtual experiences how to live inspired. John is the host of the Live Inspired Podcast with more than 1.2 million downloads and amazing guests each week…
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SIMPLE brand With Matt Lyles
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Annette Franz - Built to Win: Designing a Customer-Centric Culture
45:43
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In this week’s episode of the SIMPLE brand podcast, I talk with Annette Franz, author of Built to Win: Designing a Customer-Centric Culture that Drives Value for Your Business! Recently a CapGemini study showed that “while 75% of businesses believe they’re customer-centric, only 30% of their customers actually agreed with that.” So you can say that…
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Press 1 For Nick
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[Replay] Real Talk with the C-Suite about CX: Anton de Wet, Ian Golding, Lewis Taylor, Jeb Dasteel [Executive Buy-In]
1:27:01
1:27:01
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Welcome to Press 1 For Nick Throwback Episode! In these episodes, we reintroduce you to some of our most popular episodes. ABOUT NICK GLIMSDAHL Subscribe to my weekly newsletter Find me on Twitter Find me on LinkedIn LISTENER SUPPORT Support this show through Buy Me A Coffee BOOK RECOMMENDATIONS: Learn about all the guests book recommendations here…
