Best service management podcasts we could find (Updated May 2018)
Related podcasts: Management Service Itil Leadership Business Services Customer Technology Tech Marketing Cobit Infrastructure Project Computer Sales Entrepreneur Education Msp Managed Itsmf  
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The podcasts dedicated to leading the way in IT Management Best Practices .
 
Lee Cockerell, former Executive Vice President of Operations for Walt Disney World, shares his wisdom and experience from his time with Disney, Marriott, and Hilton. Lee discusses how you can apply lessons in leadership, management, and customer service to create magic in your organization.
 
The podcasts dedicated to leading the way in IT Management Best Practices .
 
Here at Everyday Property Manager, we are dedicated to helping you grow and thrive in the multi-family Housing industry. You are in a service business and there is great demand for excellent customer service and communication skills in this industry. We want to take your customer service and communication skills to the next level and beyond! Sure, this business is full of challenging moments, but it his how you handle the moments of challenge that make you exceptional.
 
Keys to the Shop is a podcast designed to provide the coffee service professional, with insights, inspiration, and the tools you will need to grow and advance in your coffee career. We learn from experts both in and outside the coffee industry as they deliver specific, practical, and actionable advice about barista work, coffee, management, leadership, personal development, and anything that will help you be successful working in retail coffee. If you work serving coffee for a living or are ...
 
Smart Tradesmen is for the innovators of the world who are ready to have a business that aligns with who they are. Bringing entrepreneurship into the world of small trade based businesses while leading the way in educating society in the importance of learning skill sets. You'll hear many valuable lessons in small business such as email lists, customer service, employee management, how to keep a budget, bookkeeping, outsourcing, hiring, HR, website management, online strategy for offline bus ...
 
The Definitive guide to Holiday Let Success | Vacation Rental | Increase Bookings | Reduce Costs | Save Time | From interviews with industry experts and successful holiday home owners to useful and useable ideas, resources and discussion. If you love your Vacation Rental | Holiday Let | Serviced Accommodation and want to get the best out of it, then tune in! Every holiday home owner has the same battles, learning curves and worries whilst striving to build their holiday let business to be th ...
 
Frontpoint-IT is bringing you up to date with the latest and greatest in technology. Helping you to understand and giving our perspective as IT professionals.
 
Managing to meet service users' needs - for iBooks
 
Casual Destiny players talking about their thoughts and views on the game.
 
The ITIL Training Podcasts. The new IT Service Management communication channel.
 
A podcast by the IT Skeptic. RealIT Radio applies a cold firehose of reality to the overheated IT industry, especially around IT management, ITSM, ITIL, DevOps, Agile...
 
Advice Worth Keeping is a podcast series featuring Stan Lepeak, Director of Global Research in KPMG’s Management Consulting service group, in conversation with subject matter experts, industry leaders, and eminent researchers who are at the front line of efforts to drive evolutionary and revolutionary changes in the way organizations are structured and operate globally. This series of podcasts provides both general principles and specific starting points for leaders who want to broaden their ...
 
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Hustle
Monthly
 
The Hustle Podcast is a show dedicated to the evolution of the craft of design. We chat with design captains, inspiring designers, product leaders, agency owners, and the Funsize team about building teams that can create products that matter. Hosted by Funsize's Partner and Head of Design, Anthony Armendariz
 
Loyal customers spend more, stay longer and tell their friends about their experiences. In the Net Promoter System Podcast, Bain & Company's Rob Markey talks to business leaders who are using the management system to create experiences that keep customers coming back.
 
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HCM Talk Radio
Monthly+
 
Tune into HCM Talk Radio where you'll get the latest in Fusion HCM Cloud best practices and information which are important to your HCM Cloud Service.
 
An informative and engaging series of Podcasts featuring renowned industry thought leaders that provide cutting edge insights into Business Execution.
 
The podcast of one of the top Filipino corporate trainers, training consultants, and motivational speakers in the Philippines.
 
We collect ideas from people around the world who lead the MPS, ITSP and Business/Technology Consulting industries and want to discuss the future of managed services in the cloud era. Topics include how to develop services, craft value propositions, manage the sales and marketing funnels, vCIO service delivery, building a world class team and winning!
 
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This is ITSM
Monthly
 
IT Service Management, ITIL, Cyber Security, Agile, DevOps, & Usually Cocktails - with a little levity
 
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Service Mastery
Daily+
 
Jawaid's Podcast
 
- Live show, Real IT Business
 
Chris Collins, the leading Automotive Service Manager Coach and Service Advisor Trainer in the world, and Gary “G-Man” Daniel discuss little known service drive secret weapons to help pull your service department ahead of the pack. Everything from hiring technicians, increasing dealership CSI, building relationships for long term customer retention, to increasing customer pay sales and more, is all discussed here on Service Drive Revolution. All from the automotive industries #1 go-to guys f ...
 
Where can you turn to speak with the movers and shakers in the IT industry? The MSP Marketing Show is your source for up-to-date business info.
 
Lawyers of Tomorrow is hosted by Stephen Turner, a law lecturer, law tech entrepreneur and author. Stephen interviews visionaries who are working to build a modern, efficient legal sector that delivers valuable, easily accessible and easy-to-use legal products and services that give people the solutions they need. The focus of the show is on how lawyers can add value for their clients by embracing legal project management, innovative models, automated solutions, legal technology and cutting- ...
 
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Customer Experience
Monthly
 
The message is coming loud and clear. Customers want more! More respect, more choice, and more help!And they also want less! Less hassle, fewer procedures, less aggravation.They want a better experience every time they deal with you.Please join us to learn how to deliver that “more” and that "less" to your customers. Each week, trailblazing experts in Customer Experience will share what's new, what's exciting and what you can do to transform how your customers perceive you and your company.I ...
 
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Improv-ing Business
Weekly
 
Rick Norris CPA, Business Management and Consulting specializes in helping individuals and businesses organize, plan and effectively manage their finances and business operations to meet goals and increase personal wealth.We offer a unique combination of services, including financial management, accounting, tax planning and preparation, business strategy and management consulting, and highly specialized services developed to meet the needs of a rapidly evolving business world including Sarba ...
 
Award-winning chef, restaurateur, hotelier and author Jonathan Butler aka The Disruptive Restaurateur hosts this information packed show - learn the disruptive secrets to improving your restaurant business, discover how you can grow as a leader. The Disruptive Restauranteur gives you the tools to improve your business efficiency, employee engagement, customer service and profitability. Includes interviews and insights with leading disruptors.
 
This is the distribution platform for podcasts distributed on behalf of Comerica Bank by Professional Podcasts LLC.
 
Ever had an Oh Crap moment? Learn business secrets of crisis management and prevention from Meredith and Frank - crisis management experts with over 40 years combined experience. Join us as we explore, dissect, and get to the root cause of current scandals in the news. Whether it's your CEO sleeping with his secretary, the manager embezzling funds, or a total product meltdown - we'll tell you how to keep your business running and come out on top. Visit www.me2-solutions.com for more free cri ...
 
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VantagePoint
Rare
 
The IT Service Management podcast from Compuware.
 
Mark Riffey's Strategic Small Business Marketing and Operations Talk Radio is a weekly 30 minute talk show where the small business owner can call in and ask for help with marketing and operations problems.
 
Setnor Byer Insurance & Risk, together with Premier Agents Group, present Risky Business, a monthly podcast with an insider's view of insurance industry news, market conditions, and best practices in risk management. Listen regularly to hear our panel Talking Insurance in a New Kind of Way.
 
Expert Interviews and 'How To' Audio Guides for the IT Service Management Professional - Featuring ITIL Version 3.
 
Customer Management IQ is a forum for sharing ideas, best practices and solutions within the business community. The emphasis of Customer Management IQ is on peer-to-peer communications within the Customer Management community.Simply put, you can interact and share solutions with an incredible network of authoritative sources and practicing professionals. It's easy. It's fast. It's free.And it enables you to find from your peers a method, a solution, a proven best practice that solves your s ...
 
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805conversations
Monthly+
 
Conversations with fascinating people you'll want to know better. Focused on leaders, entrepreneurs, educators and citizens mostly from the 805 region of California. Sponsored by California Lutheran University School of Management and Tolman & Wicker Insurance Services.
 
Information is now the fuel behind business, politics and many aspects of our personal lives. This information is no longer just sitting in our enterprise data center – it is on our mobile devices, in the cloud and in many places we never imagined. In this podcast we discuss the latest trends and issues affecting Security, Service Management, Mobile Computing and the Cloud. Hosted by Caleb Barlow, Vice President - Strategic Initiatives at IBM, he features topics for both business executives ...
 
Need the latest education in IT Service Management, Project Management, Leadership, Team Building, Communications, Negotiation and more? Veris Associates, Inc. provides both open-enrollment and custom, on-site training for your company.The following articles are available in podcast format also. Simply click the "Listen Now" button.
 
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The Legal Toolkit
Monthly
 
Legal Toolkit is a comprehensive resource for professionals in law practice management. Each month, hosts Heidi Alexander and Jared Correia invite forward-thinking lawyers to discuss the services, ideas, and programs that have improved their practices.
 
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The New Stack @ Scale
Monthly
 
The New Stack @ Scale podcast is about developing and managing elastic and dynamic services and systems.
 
The Podcast of the CompTIA UK Channel Community. Aimed at UK IT Solution Providers, MSP's, Vendors and Distributors. Richard Tubb interviews members to learn about their businesses, the lessons they've learned, and their thoughts on current IT industry trends.
 
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AT&T SmallBizCast
Monthly+
 
AT&T SmallBizCast provides information and advice to small businesses to help them boost productivity, improve customer service and grow their sales.
 
Companies use projects to advance their strategic plans, improve customer service, make operations more efficient, and upgrade IT infrastructure. Veris Associates, Inc. assist companies in developing processes and managing projects to greater successful ends. This blogs discusses topics related to projects and their success. When you see the "Listen Now" button, simply click to hear an audio version.
 
Are you an IT Manager trying to update the infrastructure to meet the business' ever changing needs while at the same time struggling to maintain stability? How to combine flexibility and reliability?Veris Associates, Inc. specializes in helping companies meet the demand of infrastructure evolution and availability through implementation of best practices processes. Our clients can sleep at night. How about you?Listen to the following articles by clicking the "Listen Now" button.
 
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Managing By Network
Monthly
 
Managing By Network
 
Access new insights and best practices for improving business in the financial services industry from the world-renowned team of experts at Omega Performance. Credit and Risk Management - Sales and Customer Service - Leadership and Change Management
 
Fleetmatics Group PLC is a leading global provider of mobile workforce solutions for service-based businesses of all sizes delivered as software-as-a-service (SaaS). Our fleet management solutions enable businesses to meet the challenges associated with managing local fleets, and improve the productivity of their mobile workforces, by extracting actionable business intelligence from real-time and historical vehicle and driver behavioral data.
 
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DEMA Live
Monthly+
 
Estate Managers, House Managers, Private Chefs, Personal Assistants and other Private Service Professionals get together to discuss industry topics.
 
A Weekly Broadcast For The RIM Service Industry
 
Quality Management consultant Warren Alford discusses topics such as Quality Management Systems (QMS) for products and services (hardware and software), Cyber Security, Quality Principles, ISO 9001 2015, Risk Management, Quality Tools, Process Improvement, Lean Six Sigma, Supply Chain Management, and Quality Auditing. Look for this podcast in the iTunes Store.
 
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show series
 
Montana Skeptic is a well known Tesla skeptic and short seller who writes frequently on Seeking Alpha and has over 4,000 followers. He manages a $1B+ portfolio for a family office and invests using bonds, equities, hedge funds, and private investments with a wide geographical and asset class dispersion. He has a J.D. degree from Yale Law School ...…
 
Montana Skeptic is a well known Tesla skeptic and short seller who writes frequently on Seeking Alpha and has over 4,000 followers. He manages a $1B+ portfolio for a family office and invests using bonds, equities, hedge funds, and private investments with a wide geographical and asset class dispersion. He has a J.D. degree from Yale Law School ...…
 
The BBQ Crew is back with another fabulous interview from Google i/o that places your virtual focus squarely on Android P and TalkBack. The news section is back with a vengeance, the Last Word stays true to the topics that have come to define the segment and Sound Off sports a fascinating status update from an infamous show note commenter. I go ...…
 
The BBQ Crew is back with another fabulous interview from Google i/o that places your virtual focus squarely on Android P and TalkBack. The news section is back with a vengeance, the Last Word stays true to the topics that have come to define the segment and Sound Off sports a fascinating status update from an infamous show note commenter. I go ...…
 
Southeast Alaska Regional Health Consortium is continuing forward in acquiring Wrangell’s hospital. The Native nonprofit plans to build and operate a new hospital in the island town within the next three years. Listen now A contract isn’t set in stone between SEARHC and the City of Wrangell. But both parties are eager to strike a deal. Last mon ...…
 
Michael Frank ran his finger down his medical bill, studying the charges and pausing in disbelief. The numbers didn’t make sense. His recovery from a partial hip replacement had been difficult. He had iced and elevated his leg for weeks. He had pushed his 49-year-old body, limping and wincing, through more than a dozen physical therapy sessions ...…
 
007 - Joel Blok, P.E. - Construction Services Team Leader Every successful design should result in a successfully constructed product. That’s what this episode’s guest is tasked with facilitating in our Austin market. Joel Blok is our construction phase manager and ensures that BIG RED DOG is proactive and responsive in the construction process ...…
 
Episode 467: 05-24-18 Real Estate Capital Markets Overview Charles Foschini is Senior Managing Director-Florida and Co-Leader of Berkadia in Miami/Fort Lauderdale, FL. Foschini provides complex capital solutions to a focused clientèle of major property owners throughout the United States. Unique among his peers, Foschini’s team of six engages i ...…
 
Top Links How to create an Angular 6 app with Visual Studio 2017 (Talking Dotnet) The Boring Flutter Development Show [Pilot Episode] (Andrew & Filip) Snapshots on Exceptions while debugging with IntelliTrace (Deborah Chen) Hot Extensions | Visual Studio Toolbox (Robert Green) Web & Cloud Development Introducing New Angular Tree View Component ...…
 
In this episode, we are joined by Craig Bell Head of information services and Dan Doyle Product manage, who discuss how big data innovation at BNP Paribas will allow us to provide new solutions to the benefit of our clients.
 
Have you ever met someone who loves tacos but despises salsa? One of our panelists shared this secret on this week's episode of "The Great Food Debate," which is all about tacos. ¿Muy loco en la cabeza, correcto? This episode's panelists: • Bethia Woolf, co-owner of Columbus Food Adventures and co-founder of "Taco Trucks in Columbus Ohio" blog ...…
 
Comprised of many nationalities, cultural backgrounds, and a wide range of spoken languages, America is a melting pot. For Joanne Tan, she would rather be an ingredient in a salad bowl than being considered as a part of a melting pot, because in a salad bowl, tomatoes are still tomatoes and you’re still able to differentiate each other’s elemen ...…
 
Embedded computing is the name of the game in this week’s episode of Amelia’s Weekly Fish Fry. First up, Roy Keeler (ADLINK) and I chat about how we can overcome processor speed bumps, the general rule of thumb when it comes to spectrum dominance, and the evolution (and future trajectory) of GPPs. In our second interview this week, Mike Slonosk ...…
 
Distinguished corporate director and accountant who made his way from the Chartered Accounting office to industry, to retail and fast-moving consumer goods, working for major New Zealand corporates as a general manager finance and planning before taking the helm as chief executive of one of the country’s two largest dairy concerns and seeing th ...…
 
This episode we are chilling in Matt the REALTOR's basement and talking about DWoody. Topics include... PoolDues.com tease (for next episode)Kings Down Throwdown www.kingsdownparty.comPaul Ollinger comedy plugTerry Nall puts his foot down with Dekalb's EMS serviceAre police cameras always on?Jiffy Lube in the Village is for sale for $1.3 millio ...…
 
Is your benefits strategy the right one to land great people? Highlights discussed on the show: How Benefits drive RetentionEffective vs. Ineffective benefitsHow Benefits can help land Talent Ron Herrera is Vice President of Consulting Services with the Precept Group, a national employee benefits consulting firm and insurance brokerage. Precept ...…
 
In Episode 13 of the Around the Met Podcast Powered by Callaway Golf, AJ Voelpel talks with Shinnecock Hills Golf Club Superintendent, Jon Jennings, about the historic course and how him and his team have been preparing for the 2018 US Open. We also solicited questions from the Callaway Community on what they would ask Jon if given the chance. ...…
 
You're not just graduating from college, you're starting a new life--that's why it's called commencement. Such transitions can be very exciting, but also terrifying. We speak with Neal Sardana, psychotherapist at Wesleyan's Office of Counseling and Psychological Services, on how to manage stress as you learn to navigate your first year out.…
 
Our guest for this episode of the Millennial Playbook Podcast is Chad Payne. Chad is a management consultant at A.T. Kearney Inc., based out of New York. He started working there right after graduating from the Wharton School of the University of Pennsylvania, where he concentrated in strategic management, business economics, and public policy. ...…
 
May is Mental Health Awareness Month, so Paul Mattessich spoke with two experts on children's mental health in Minnesota. The discussion covers formal and informal mental health services, what we know about building positive relationships, and what you can do to help promote mental health among children.Guests:Dr. Cheryl Holm-Hansen, senior res ...…
 
Today we sit down with Mark Coxon, Regional Sales Manager for Barco and a frequent guest on our podcast. This time, we learn more about the move from hardware interfaces to cloud-based software for Pro AV services, and how those softwares match up on speed, security and cost. For the latest news, videos, and podcasts in the Pro AV industry, be ...…
 
Today we sit down with Mark Coxon, Regional Sales Manager for Barco and a frequent guest on our podcast. This time, we learn more about the move from hardware interfaces to cloud-based software for Pro AV services, and how those softwares match up on speed, security and cost.For the latest news, videos, and podcasts in the Pro AV industry, be s ...…
 
Creating A Thriving Team in Business Ankush Jain interviews Kimberley Hare, a coach, trainer and leadership developer, about how to create a thriving team in any business. Unfortunately, most business teams consistently perform well below the levels they could and should perform at. While motivational and inspirational talks and classes can tem ...…
 
Welcome to episode 60! We have now been podcasting for two years, and the show has come a long way, as has WordPress. WordPress turns 15th this week, and what started as a basic blogging platform is now the most popular content management system around. WordPress powers over 30% of the Internet, so it's in use by more businesses than anything e ...…
 
Awesome interview last night with Actress, V/O Artist, and Musician Mary Beth EversoleMary Beth Eversole, is an actress, host, voiceover artist, musician, producer, and activist.Her current projects include creator of “I”, a 6 part film series about trauma and healing, and producing and hosting the YouTube show Allergy Actress Cooking, which ad ...…
 
2018 has been an eventful year thus far in terms of geopolitical developments which carry with them significant implications to both foreign policy and financial markets. Hear Senator George Mitchell, member of the UBS Americas Advisory Council and Mike Ryan, Chief Investment Officer Americas from the UBS Chief Investment Office, provide perspe ...…
 
It has been three weeks of constant travel for us. We have been jetting around to tons of industry conferences. It has been a hectic and educational time for both of us. We share some of our takeaways from the conferences and really debate the value of a business conference. What gives a conference its value? We also give some personal updates. ...…
 
You might think you don’t have any money so what do you need a financial planner for? Kamron Nahavandi financial advisor who will actually help you make money. As an independent financial advisor located in Orange County, CA, Kamron Nahavandi’s focus is on providing clients with top-notch customer service in the areas of retirement planning, we ...…
 
Hello Gardeners, I’m Amanda McNulty with Clemson Extension and Making It Grow. The National Park Service Exotic Plant Management Teams are responsible duties related to invasive plant species growing in 230 national sites. Recently the seventeenth team was created just for the Southeast coast. Lauren Serra heads this team from her base at the C ...…
 
We share tips for optimizing your contacts list so it works more efficiently. Tune in for a great discount on a ticket to Macstock 2018! Full show notes are at InTouchwithiOS.com Direct Link to Audio News: Apple Offering $50 Credit to Customers Who Paid for iPhone 6 and Later Battery Replacements From January to December 2017 — MacRumors Google ...…
 
Management is often the first position we get promoted to within the cafe and it comes with a lot of added responsibility and pressure. From my own experience and observations over the years there are 3 things that effective managers put into practice and are always looking to get better at. In todays Shift Break we discuss what those things ar ...…
 
Moderator:Rich Kendrick, Co-Head of Equity Capital Markets and Senior Managing Director – Stifel Panelists:Raj Shrestha, SVP of Finance – Newtek Business Services Corp.Arthur Howard Penn, Chairman, CEO and Founder – PennantPark Investment Corporation This audio podcast was recorded on Thursday, May 17, 2018 at our 17th Annual CEFs and Global ET ...…
 
We took a little break. We had an idea and have been working on it non-stop. It feels good to be back in the studio and share some our favorite stories of what it’s like to work together. We are happy to announce our new business division at Cents of Style, Be Fulfilled. Be Fulfilled is our new full service eCommerce managed service. Product de ...…
 
Speaking on "EndTrachoma by 2020: Can we do it?"Lien wants to live in a world where avoidable forms of vision impairment don’t exist, where individuals are empowered, and human diversity is celebrated. She is one of 6 children; her parents were refugees who fled Vietnam by boat in the early 80s and founded a new life in Australia.Lien holds a B ...…
 
Creating content for your business can be touch when you are busy doing everything else. In todays episode, we talk about how to get content written for your site so you don’t have to do it yourself. Resources for this Episode Online version Website Planning Guide Buy ebook or paperback version (and get access to the closed FaceBook group): The ...…
 
Featured Career Seekers includeLisa Pettinelli an experienced Marketing Manager with a focus on marketing strategy development LisaMarie2237gmailcom Tony an experienced manager with an Operations and Occupational Safety background amdeehrgmailcom Hunter Turasky a key relationship builder with a background in analysis and sales hturaskygmailcom ...…
 
2018 2nd Quarter Market Outlook – conflict free unbiased view on how we see economic fundamentals and the stock market coming together to drive our portfolio decisions. An inside look on how we do what we do for the second quarter of 2018. Check the background of this firm on FINRA’s BrokerCheck at http://brokercheck.finra.org/ Securities And A ...…
 
This is a recording of our May 2018 conference call. If you want to join us live next time or get future updates about new episodes, subscribe to our email newsletter: bandjadvisors.com/subscribeDid you like this podcast? Be sure to rate and review us on Apple Podcasts: bandjadvisors.com/itunes Ask us your financial questions in your review and ...…
 
Carmen Landa Middleton wore several different hats during her 33-year career at the Central Intelligence Agency (CIA) – including most recently as Deputy Chief Operating Officer (COO), a member of the Agency’s executive leadership team. As Deputy COO, Ms. Middleton managed the CIA’s day-to-day operations; led on a diverse range of issues from g ...…
 
Most of us are looking to overcome obstacles or hurdles. We have had our dreams bruised and bloodied and pushed to the bottom sometimes. But do you know that you can change what you’re doing and change your road map to success? Mark Yuzuik is a hypnotist and transformational expert who helps people implement total transformation in their lives. ...…
 
Like many of the things born in Silicon Valley, you might say Strava, the favorite app of millions of athletes, is a happy accident. Strava’s co-founder Mark Gainey, set to run cross-country as a freshman at Harvard in 1986, was sidelined by an injury. This led him to the crew team, where a junior rower named Michael Horvath took him under his ...…
 
Welcome to Episode 3 of Black and White Noise, the official podcast of Dunfermline Athletic Football Club.In this end-of-season edition, Pars Match Analyst Davie Honeyman talks about his work behind the scenes at East End Park, using video to assess the strengths and weaknesses of each performance. We're also joined by Jordan Burt of https://jo ...…
 
Do we have a truce on the Chinese trade war? It could be true. China is set to cut the import duty on US cars to 15% furthering opening up the world’s second largest economy. Meanwhile Trump has retreated from imposing tariffs on billions of dollars worth of Chinese goods. Today I take a look at the future of Chinese-American trade. Other topic ...…
 
023 Cannabis Delivery Services by Clear Horizon Management Group
 
Neal Bloom, President & Chairman of the Board, Startup San Diego joins Bob to discuss how he launched 84 astronauts into space while working on the Space Shuttle program. He is an ENTJ and High Influencer on the DISC survey. He has run over 62 miles at once. He only accepts blind LinkedIn invites if there is a personal message written. He has a ...…
 
Jane Stein is a franchise consultant whose company, “Your Franchise is Waiting”, provides support and services for women looking to buy a franchise. Franchise ownership can take many forms, so this week Erin and Jane discuss different models of franchise ownership: Owner-operator of a single unit Multi-unit ownership Semi-absentee ownership Buy ...…
 
You are a member of your agency’s Leadership Team. Consider these brief scenarios and how you would handle them? You are a program manager with a neighborhood center providing a variety of services for neighborhood residents. Jerry is an adolescent client who was expelled from your after school tutoring program due to an incident where he was c ...…
 
You are a member of your agency’s Leadership Team. Consider these brief scenarios and how you would handle them? You are a program manager with a neighborhood center providing a variety of services for neighborhood residents. Jerry is an adolescent client who was expelled from your after school tutoring program due to an incident where he was c ...…
 
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