Best Stefano B Podcasts (2024)

1
Episode 500: Some reflections on the last 13 years 44:57

4h ago44:57

44:57

In today’s episode of the Punk CX podcast, there is no interview. Why? Because today, I am celebrating the 500th edition of the podcast! Woop! Woop! Now, I thought long and hard about how to commemorate the occasion and how I might be able to use an interview format to do so. I did toy with the idea of having someone interview me but then didn’t ge…

1
Jeremy Black, "Paris: A Short History" (Thames & Hudson, 2024) 39:03

13m ago39:03

39:03

Once described as "that metropolis of dress and debauchery" by the Scottish poet David Mallet, Paris has always had a reputation for a peculiar joie de vivre, from art to architecture, cookery to couture, captivating minds and imaginations across the Continent and beyond. In Paris: A Short History, historian Jeremy Black examines the unique cultura…

1
Episode 193: The Future Underground Show with Nick Bowman - April 2024 1:54:24

4h ago1:54:24

1:54:24

For more information about Nick Bowman (Ullrson) and The Future Underground Show visit: www.facebook.com/ullrson Subscribe to the show on Apple Podcasts click here: podcasts.apple.com/us/podcast/the-…how/id288401159 Resident Advisor: ra.co/dj/nickbowman www.youtube.com/@ullrson www.podomatic.com/podcasts/djnickbowman www.ullrson.com https://ullrson…

1
Jordan Grant Live @ Techno Prisonerz 002 (SHVDZ & Parsa Nani) 1:02:44

7d ago1:02:44

1:02:44

Thank you for checking out my warm up set recorded live from Techno Prisonerz night at Glasgow's Classic Grand with SHVDZ and Parsa Nani!Enjoy!By J G

1
Liz Tregenza, "Wholesale Couture: London and Beyond, 1930-70" (Bloombury, 2023) 52:14

1d ago52:14

52:14

Wholesale Couture: London and Beyond, 1930-70 (Bloomsbury, 2023) by Dr. Liz Tregenza seeks to revise the notion that wholesale couturiers were simply copyists and demonstrate the complexities of their design processes and business strategies. This term has fallen out of usage; however, it was used to describe the pinnacle of the British ready-to-we…

1
Jordan Grant - Loaded EP/81 (Feb-24).WAV 2:01:01

8d ago2:01:01

2:01:01

Jordan Grant - Loaded EP/81 (Feb-24).WAV by J GBy J G

1
Kerry Wallach, "Traces of a Jewish Artist: The Lost Life and Work of Rahel Szalit" (Penn State UP, 2024) 1:00:26

3d ago1:00:26

1:00:26

Graphic artist, illustrator, painter, and cartoonist Rahel Szalit (1888-1942) was among the best-known Jewish women artists in Weimar Berlin. But after she was arrested by the French police and then murdered by the Nazis at Auschwitz, she was all but lost to history, and most of her paintings have been destroyed or gone missing. Drawing on a range …

1
Leadership, storytelling and why it is an art and it needs to be taught - Interview with Gareth Higgins 1:09:41

7d ago1:09:41

1:09:41

Today’s interview is with Gareth Higgins, who writes and speaks about the power of storytelling to shape our lives and world, peace and justice, and how to take life seriously without believing your own propaganda. Gareth joins me today to talk about what makes a good story, whether good/effective storytelling be learnt, how people can start a jour…

1
Tzafrir Barzilay, "Poisoned Wells: Accusations, Persecution, and Minorities in Medieval Europe, 1321-1422" (U Pennsylvania Press, 2022) 1:00:36

11d ago1:00:36

1:00:36

Between 1348 and 1350, Jews throughout Europe were accused of having caused the spread of the Black Death by poisoning the wells from which the entire population drank. Hundreds if not thousands were executed from Aragon and southern France into the eastern regions of the German-speaking lands. But if the well-poisoning accusations against the Jews…

1
Sarah Horowitz, "The Red Widow: The Scandal That Shook Paris and the Woman Behind It All" (Sourcebooks, 2022) 1:03:41

19d ago1:03:41

1:03:41

Sex. Lies. Murder. Sarah Horowitz's The Red Widow: The Scandal that Shook Paris and the Woman Behind It All (Sourcebooks, 2022) is a book I literally couldn't put down. Drawing on extensive research into the world and life of its "leading lady," Marguerite ("Meg") Steinheil, Horowitz's account is captivating at every turn. With all of the appeal of…

1
You don't get promoted for teaching people how to wash their hands - Interview with James Lawther 55:16

16d ago55:16

55:16

Today’s interview is with James Lawther, Director at Squawk Point Consulting and Author of ‘Managed by Morons: The Path to a Thriving Organisation’. James joins me today to talk about his new book, why so many organisations are mediocre, what we should be thinking about when it comes to measuring performance, a story about a Unilever soap factory, …

1
Marie de Vignerot, Richelieu's Forgotten Advisor and Heiress 52:47

17d ago52:47

52:47

Despite being one of the most influential women of 17th century France, Marie de Vignerot has been largely forgotten. The niece, heiress, and advisor to the infamous Cardinal Richelieu, Marie was deeply motivated by her Catholic faith, yet never re-married after she became a widow at 18. She shaped France and the French empire's political, religiou…

1
W. B. Allen, "Montesquieu's 'The Spirit of the Laws': A Critical Edition" (Anthem Press, 2023) 55:41

19d ago55:41

55:41

The Spirit of the Laws not only systematizes the foundational ideas of “separation of powers” and “balances and checks,” it provides the decisive response to the question of whether power in the nation-state can be limited in the aftermath of the Westphalian settlement of 1648. It describes a civilizational change through which power becomes domest…

1
Stefanos Geroulanos, "The Invention of Prehistory: Empire, Violence, and Our Obsession with Human Origins" (Liveright, 2024) 1:14:58

19d ago1:14:58

1:14:58

Books about the origins of humanity dominate bestseller lists, while national newspapers present breathless accounts of new archaeological findings and speculate about what those findings tell us about our earliest ancestors. We are obsessed with prehistory—and, in this respect, our current era is no different from any other in the last three hundr…

1
Oliver Wunsch, "A Delicate Matter: Art, Fragility, and Consumption in Eighteenth-Century France" (Penn State UP, 2024) 52:23

19d ago52:23

52:23

Eighteenth-century France witnessed an unprecedented proliferation of materially unstable art, from oil paintings that cracked within years of their creation to enormous pastel portraits vulnerable to the slightest touch or vibration. In A Delicate Matter: Art, Fragility, and Consumption in Eighteenth-Century France (Penn State University Press, 20…

1
Aaron Clift, "Anticommunism in French Society and Politics, 1945-1953" (Oxford UP, 2023) 1:01:48

25d ago1:01:48

1:01:48

Anticommunism in French Society and Politics, 1945-1953 (Oxford UP, 2023) evaluates the prevalence of anticommunism among the French population in 1945 to 1953, and examines its causes, character, and consequences through a series of case studies on different segments of French society. These include the scouting movement; family organisations; agr…

1
What happens when you give data back to people? - Interview with Jamie Smith of Customer Futures 56:53

1M ago56:53

56:53

Today’s interview is with Jamie Smith, who is the Founder and CEO of Customer Futures Ltd, an advisory firm helping businesses seize the opportunity around disruptive and customer-empowering digital propositions, and author of the weekly Customer Futures Newsletter. Jamie joins me today to talk about CustomerTech tools, EmpowermentTech, the emergin…

1
Ada Maria Kuskowski, "Vernacular Law; Writing and the Reinvention of Customary Law in Medieval France" (Cambridge UP, 2022) 1:05:36

1M ago1:05:36

1:05:36

Custom was fundamental to mediaeval legal practice. Whether in a property dispute or a trial for murder, the aggrieved and accused would go to lay court where cases were resolved according to custom. What custom meant, however, went through a radical shift in the mediaeval period. Between the twelfth and thirteenth centuries, custom went from being…

1
Ali Bhagat, "Governing the Displaced: Race and Ambivalence in Global Capitalism" (Cornell UP, 2024) 50:00

1M ago50:00

50:00

Governing the Displaced: Race and Ambivalence in Global Capitalism (Cornell UP, 2024) answers a straightforward question: how are refugees governed under capitalism in this moment of heightened global displacement? To answer this question, Ali Bhagat takes a dual case study approach to explore three dimensions of refugee survival in Paris and Nairo…

1
Julie Kalman, "The Kings of Algiers: How Two Jewish Families Shaped the Mediterranean World During the Napoleonic Wars and Beyond" (Princeton UP, 2023) 48:06

1M ago48:06

48:06

On July 27th, 1827, the dey of Algiers struck the French consul over his country’s refusal to pay back its debts–specifically, to two Jewish merchant families: the Bacris, and the Busnachs. It was an error of judgment: France blockaded Algiers, and later invaded, turning Algeria into a French colony. The unpaid debt has festered as a diplomatic iss…

1
Yolanda Ariadne Collins, "Forests of Refuge: Decolonizing Environmental Governance in the Amazonian Guiana Shield" (U California Press, 2024) 42:14

1M ago42:14

42:14

Forests of Refuge: Decolonizing Environmental Governance in the Amazonian Guiana Shield (U California Press, 2024) questions the effectiveness of market-based policies that govern forests in the interest of mitigating climate change. Yolanda Ariadne Collins interrogates the most ambitious global plan to incentivize people away from deforesting acti…

1
A look inside a punk-inspired contact center - Interview with David Powers 1:00:39

1M ago1:00:39

1:00:39

Today’s interview is with David Powers, who is an author, podcast host, Chief Experience Officer at Rooter Hero Plumbing & Air and a true punk. David joins me today to talk about the need for taking a more punk approach to customer experience and the contact center, what that means in practical terms, some of the big changes he’s seen in the contac…

1
Angie Chau, "Paris and the Art of Transposition: Early Twentieth Century Sino-French Encounters" (U Michigan Press, 2023) 52:51

2M ago52:51

52:51

A brief stay in France was, for many Chinese workers and Chinese Communist Party leaders, a vital stepping stone for their careers during the cultural and political push to modernize China after World War I. For the Chinese students who went abroad specifically to study Western art and literature, these trips meant something else entirely. Set agai…

1
The CX value model and linking experience to business outcomes - Interview with Michael Hinshaw of McorpCX 50:37

2M ago50:37

50:37

Today’s interview is with Michael Hinshaw, the founder and president of customer experience consultancy McorpCX. Michael joins me today to talk about the CX value model and why we should be linking experience to business outcomes, some key indicators of a successful customer-centric transformation, why your company might need an experience operatin…

1
Jordan Grant Live @ Techno Prisonerz 001 (KIMMIC) 54:58

2M ago54:58

54:58

Thank you for checking out my opening set recorded live from Techno Prisonerz sold out launch night at Glasgow's Classic Grand! It was an absolute pleasure opening for Dundee lads KIMMIC, who've gone on to smash it all over the world since! Enjoy! 1. ANNA - Where Are You Now (Original Mix)2. Alan Fitzpatrick - For An Endless Night (Jel Ford Remix)3…

1
Leadership lessons from the winner of the 2023 CX Leader of the Year - Interview with Roxie Strohmenger of UKG 52:13

2M ago52:13

52:13

Today’s interview is with the winner of the MyCustomer 2023 CX Leader of the Year competition: Roxie Strohmenger, GSO - VP, CX Strategy at UKG (Ultimate Kronos Group). This interview is slightly different this week as I conduct it with Clare Muscutt, Founder and CEO of Women in CX but follows the same format to the one last year where we interviewe…

1
Tom Hamilton, "A Widow's Vengeance After the Wars of Religion: Gender and Justice in Renaissance France" (Oxford UP, 2024) 56:37

2M ago56:37

56:37

Paris, 1599. At the end of the French Wars of Religion, the widow Renée Chevalier instigated the prosecution of the military captain Mathurin Delacanche, who had committed multiple acts of rape, homicide, and theft against the villagers who lived around her château near the cathedral city of Sens. But how could Chevalier win her case when King Henr…

1
Jane Burbank and Frederick Cooper, "Post-Imperial Possibilities: Eurasia, Eurafrica, Afroasia" (Princeton UP, 2023) 1:13:23

2M ago1:13:23

1:13:23

How can territory and peoples be organized? After the dissolution of empires, was the nation-state the only way to unite people politically, culturally, and economically? In Post-Imperial Possibilities: Eurasia, Eurafrica, Afroasia (Princeton UP, 2023), historians Jane Burbank and Frederick Cooper examine three large-scale, transcontinental project…

1
Meredith Martin and Gillian Weiss, "The Sun King at Sea: Maritime Art and Galley Slavery in Louis XIV's France" (Getty, 2022) 48:32

2M ago48:32

48:32

Mediterranean maritime art and the forced labour on which it depended were fundamental to the politics and propaganda of France’s King Louis XIV (r. 1643–1715). Yet most studies of French art in this period focus on Paris and Versailles, overlooking the presence or portrayal of galley slaves on the kingdom’s coasts. The Sun King at Sea: Maritime Ar…

1
Alison M. Downham Moore, "The French Invention of Menopause and the Medicalisation of Women's Ageing" (Oxford UP, 2022) 45:50

2M ago45:50

45:50

In The French Invention of Menopause and the Medicalisation of Women's Ageing (Oxford University Press, 2022), Alison Downham Moore discusses her contribution to the history of women's ageing. Doctors writing about menopause in France vastly outnumbered those in other cultures throughout the entire nineteenth century. The concept of menopause was i…

1
Loaded - EP/80 (December 2023) 2:05:43

2M ago2:05:43

2:05:43

Thank you for tuning in to episode 80 of Loaded Radio! This month's edition is full throttle from the get go, so strap in and enjoy! Tracklist:1. Phoenix Movement - Dark Drive (Original Mix)2. Belocca - Mirage (Original Mix)3. Weska - Alter Ego (Original Mix)4. Beckers - Switch (Alex Stein Remix)5. Joris Turenhout - Mojo (Extended Mix)6. Umek & Mat…

1
Loaded EP/49 2:01:41

2M ago2:01:41

2:01:41

Tracklist:1. The Midnight - Lost Boy (A.M.R Remix)2. Jerro - Coil (Original Mix)3. Jerro - HYE (Original Mix)4. Pryda - Exchange Finale (Original Mix)5. New Order - True Faith (Orkidea Pure Progressive Mix)6. Pryda - The Escort (Original Mix)7. Grum - Tomorrow (Extended Mix)8. Luminary - Amsterdam (Grum Extended Mix)9. Notaker - From Dust & Ashes (…

1
The frontline is where you connect EX and CX together in a very natural way - Interview with Joe Tyrrell of Medallia 47:36

2M ago47:36

47:36

Today’s interview is with Joe Tyrrell, CEO of Medallia. Joe joins me today to talk about why brands must consider EX in their journey to CX success, his view on the impact Generative AI is having on the world of experience and where he thinks it is heading, personalization and the big challenges that organizations need to tackle in order to fully r…

1
Forget the hype. Here's what enterprises are actually doing with generative AI - Interview with Stefano Puntoni and Jeremy Korst 52:54

3M ago52:54

52:54

Today’s interview is with Stefano Puntoni, Professor of Marketing at The Wharton School and Director of AI at Wharton, and Jeremy Korst, President at GBK Collective. Stefano and Jeremy join me today to talk about a new report called The Rise of Generative AI in the Enterprise that they collaborated on and recently released, some of the biggest emer…

1
Ridley Scott's "Napoleon": A Historian's Review 22:52

3M ago22:52

22:52

Charles Coutino discusses Ridley Scott's film "Napoleon" with military historian Jeremy Black. Is it accurate? Is it inaccurate? Does it matter? Listen in to the discussion. Charles Coutinho, PH. D., Associate Fellow of the Royal Historical Society, received his doctorate from New York University. His area of specialization is 19th and 20th-century…

1
Marcia Stephenson, "Llamas beyond the Andes: Untold Histories of Camelids in the Modern World" (U Texas Press, 2023) 56:36

3M ago56:36

56:36

Camelids are vital to the cultures and economies of the Andes. The animals have also been at the heart of ecological and social catastrophe: Europeans overhunted wild vicuña and guanaco and imposed husbandry and breeding practices that decimated llama and alpaca flocks that had been successfully tended by Indigenous peoples for generations. Yet the…

1
The raw and honest truth about what agents think about their jobs - Interview with Juanita Coley 43:30

3M ago43:30

43:30

Today’s interview is with Juanita Coley, who is best known as the “Contact Center Whisperer” and is also the CEO and Founder of Solid Rock Consulting, a workforce management consulting firm. Juanita joins me today to talk about the inside track on what customer service agents like or don’t like about their jobs, the implications of those findings, …

1
Lewis Wade, "Privilege, Economy and State in Old Regime France: Marine Insurance, War and the Atlantic Empire Under Louis XIV" (Boydell Press, 2023) 54:28

3M ago54:28

54:28

Privilege, Economy and State in Old Regime France: Marine Insurance, War and the Atlantic Empire Under Louis XIV (Boydell Press, 2023) closely analyses the rise and fall of Louis XIV's marine insurance institutions in Paris, which were central to the French monarchy's efforts to stimulate commerce, colonial enterprise and economic growth. These ins…

1
The challenge with conversational analysis in the Nordics - Interview with Tue Martin Berg of Capturi 53:04

3M ago53:04

53:04

Today’s interview is with Tue Martin Berg, the CEO and part of the founding team at Capturi, Scandinavia's leading software provider for conversation analysis. Tue joins me today to talk about what they are up to, why some Scandinavian organisations who after implementing call/interaction analytics solutions from one of the big US providers, then r…

1
Judith Surkis, "Sex, Law, and Sovereignty in French Algeria, 1830-1930" (Cornell UP, 2019) 1:00:43

3M ago1:00:43

1:00:43

Judith Surkis's Sex, Law, and Sovereignty in French Algeria, 1830-1930 (Cornell UP, 2019) traces the intersection of colonialism, law, land expropriation, sex, gender, and family during the century after the French conquest of Algeria in 1830. Seeking to assimilate Algerian land while differentiating Algerian Muslims from European settlers, colonia…

1
Jennifer Cazenave, "An Archive of the Catastrophe: The Unused Footage of Claude Lanzmann’s Shoah" (SUNY Press, 2019) 1:03:32

4M ago1:03:32

1:03:32

Jennifer Cazenave’s An Archive of the Catastrophe: The Unused Footage of Claude Lanzmann’s Shoah (SUNY Press, 2019) is a fascinating analysis of the 220 hours of outtakes edited out of the final nine and a half-hour 1985 film with which listeners and readers might be familiar. Well known around the world as one of the greatest documentary films eve…

1
Sara Rahnama, "The Future Is Feminist: Women and Social Change in Interwar Algeria" (Cornell UP, 2023) 49:52

4M ago49:52

49:52

When Algerians of the 1920s and 30s imagined the future of their country, women’s liberation was foundational to their vision. From the first generation of French-educated schoolteachers, to urban domestic workers who challenged spatial and economic divisions, to nationalist journalists pushing back against French colonial claims, Sara Rahnama desc…

1
Emma Kuby, "Political Survivors: The Resistance, the Cold War, and the Fight against Concentration Camps After 1945" (Cornell UP, 2019) 1:02:53

4M ago1:02:53

1:02:53

Emma Kuby’s new book, Political Survivors: The Resistance, the Cold War, and the Fight against Concentration Camps After 1945 (Cornell UP, 2019) traces the fascinating history of the International Commission Against the Concentration Camp Regime (CICRC) established in 1949 by the French intellectual and Nazi camp survivor David Rousset. In the wake…

1
Are you doing change to people or with people? - Interview with Phil Lewis and Claire Croft of Corporate Punk 48:31

4M ago48:31

48:31

Today’s interview is with Phil Lewis and Claire Croft of Corporate Punk, an award-winning management consultancy that helps clients innovate and transform their business culture. Phil and Claire join me today to talk about how many change/transformation initiatives suffer because they try to do change to and not with their people, how doing change …

1
Kate Kirkpatrick, "Becoming Beauvoir: A Life" (Bloomsbury Academic, 2019) 56:21

4M ago56:21

56:21

Kate Kirkpatrick a lecturer in Religion, Philosophy and Culture at King’s College London and author of Becoming Beauvoir: A Life (Bloomsbury Academic, 2019). Kirkpatrick has given us a biography that addresses the puzzle and contradictions of the life of the philosopher Simone de Beauvoir drawn from never-before-published diaries and letters to tel…

1
Colin Jones, "The Fall of Robespierre: 24 Hours in Revolutionary Paris" (Oxford UP, 2021) 56:42

4M ago56:42

56:42

The day of 9 Thermidor (27 July 1794) is universally acknowledged as a major turning-point in the history of the French Revolution. At 12.00 midnight, Maximilien Robespierre, the most prominent member of the Committee of Public Safety which had for more than a year directed the Reign of Terror, was planning to destroy one of the most dangerous plot…

1
Virginia Chieffo Raguin, "The Illuminated Window: Stories Across Time" (Reaktion Books, 2023) 52:26

4M ago52:26

52:26

The Illuminated Window: Stories Across Times (Reaktion, 2023) is a unique journey through stained-glass installations that spans both time and place. Diverse in technique and style, these windows speak for the communities that created them. From the twelfth to the twenty-first century, we find in the windows stories of conflict, commemoration, devo…

1
William G. Pooley, "Body and Tradition in 19th-Century France: Félix Arnaudin and the Moorlands of Gascony, 1870-1914" (Oxford UP, 2019) 58:24

4M ago58:24

58:24

The moorlands of Gascony are often considered one of the most dramatic examples of top-down rural modernization in nineteenth-century Europe. From an area of open moors, they were transformed in one generation into the largest man-made forest in Europe. Body and Tradition in Nineteenth-Century France: Félix Arnaudin and the Moorlands of Gascony, 18…

1
Ronen Steinberg, "The Afterlives of the Terror: Facing the Legacies of Mass Violence in Postrevolutionary France" (Cornell UP, 2019) 1:01:23

4M ago1:01:23

1:01:23

How did the "Reign of Terror" end? In his new book, The Afterlives of Terror: Facing the Legacies of Mass Violence in Postrevolutionary France (Cornell University Press, 2019), Ronen Steinberg explores the end of "the Terror" of 1793-94 as a process that included a range of legal, material, ethical, psychological, and emotional challenges. From the…

1
Patrick Ffrench, "Roland Barthes and Film: Myth, Eroticism and Poetics" (Bloomsbury, 2019) 1:15:32

4M ago1:15:32

1:15:32

Suspicious of what he called the spectator's "sticky" adherence to the screen, Roland Barthes had a cautious attitude towards cinema. Falling into a hypnotic trance, the philosopher warned, an audience can become susceptible to ideology and "myth". In Roland Barthes and Film: Myth, Eroticism and Poetics (Bloomsbury), Patrick Ffrench explains that a…

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