Best Therese Ivers Podcasts (2024)

1
Matt//Neutral Milk Hotel, In the Aeroplane Over the Sea 1:01:20

4h ago1:01:20

1:01:20

"Neutral Milk Hotel’s second and final album, In the Aeroplane Over the Sea (1998), is an indie rock cult classic, a weird and wonderful journey through the mind of a reclusive genius, and an album that’s as provocative as it is intriguing. Sonically it’s rough and unpolished; lyrically it’s largely impenetrable and often unsettling. Ultimately, th…

1
The one with Customer Trust - Ilenia Vidili Customer Centricity Advisor E163 32:47

3d ago32:47

32:47

🎤🎞️Find customer centricity in “The one with Customer Trust” with Ilenia Vidili Customer Centricity Advisor in CX Passport Episode 163🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 2:52 Understanding Customer Centricity 6:49 The Business Value of Customer Centricity 10:42 Consistency and Commitment in Customer Centricity 13:31 Building Cust…

1
Behold the Shroud! PART 1. Interview with Barrie Schwortz, the 1978 Science Team Documenting Photographer 50:00

4d ago50:00

50:00

With this episode of Real Israel Talk Radio, we will speak with Barrie Schwortz who was the Official Documenting Photographer for the Shroud of Turin Science Team in 1978. Barrie Schwortz will speak with us about the Shroud as evidenced by his extensive professional photography background. Barrie had been asked to join the Shroud of Turin Science t…

1
The one with LEGO Serious Play - Sirte Pihlaja, CEO & LEGO Serious Play Facilitator E162 34:17

10d ago34:17

34:17

🎤🎞️Recover your creativity! “The one with LEGO Serious Play” with Sirte Pihlaja, CEO and LEGO Serious Play Facilitator in CX Passport Episode 162🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 2:47 Journalism as a path to customer experience 5:48 The importance of creativity as adults 10:09 All about LEGO Serious Play 15:39 1st Class Lounge …

1
The one where she’s feral about support - Ashley Hayslett CX #OpenToWork E161 36:21

17d ago36:21

36:21

🎤🎞️Let’s help our next CX #OpenToWork seeker in “The one where she’s feral about support” with Ashley Hayslett in CX Passport Episode 161🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 2:48 Early Experience in Customer Support 4:14 The Joy of Helping People with Customer Support 7:41 Bridging Gap Between Customer and Business Decisions 13:39…

1
My Passover Haggadah: An Extended Experience of its Depths, Shadows, and Realities 1:42:24

17d ago1:42:24

1:42:24

Each year at the season of Passover, multitudes of millions of Jewish people from all over the world, as well as those who are not natively born to the Jewish faith and culture, all gather together around each of their local family tables to remember a very special festival that is called Passover in the Bible. Why do they do this? What does it all…

1
The one with the people heroes - Celia Fleischaker CMO at isolved E160 31:59

24d ago31:59

31:59

🎤🎞️Up up and away! “The one with the people heroes” with Celia Fleischaker CMO at episode sponsor isolved in CX Passport Episode 160? What’s in the episode?... CHAPTERS 0:00 Introduction 3:05 Blending Marketing and Experience 6:28 Defining Employee Experience 8:49 Employee Experience and Tangible Business Value 13:50 Employee Expectations and Custo…

1
The one with mental health and CX - Stephanie Coradin CEO & Founder DEMBO Inc E159 32:32

1M ago32:32

32:32

“The one with mental health and CX” with Stephanie Coradin CEO & Founder DEMBO Inc in CX Passport Episode 159🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 2:35 Linking Mental Health and Leadership 5:25 Mental Health and Customer Experience 9:43 Importance of Self Awareness 12:27 Hospitality and Customer Experience 13:53 Role of Listening a…

1
Biblical Teaching and Law ("Torah"), the U.S. Constitution, and the Founding of the United States of America with California Attorney Iver Bye (Part 2) 49:51

1M ago49:51

49:51

Previously, in Part 1, we heard from California Attorney Iver Bye, who spoke about American Law and how it often relates to what is found written in the Bible. In today's program, Part 2, Attorney Iver Bye will talk more about the definitions of legal words. He will also take us on a brief journey into the backstory of the U.S. Constitution and a l…

1
The one with where she’s OG AI - Alyona Medelyan Co-Founder & CEO Thematic E158 32:35

1M ago32:35

32:35

🎤🎞️“The one with where she’s OG AI” with Alyona Medelyan Co-Founder & CEO Thematic in CX Passport Episode 158🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 2:43 Alyona representing OG of AI 5:46 Advancements in AI and Language Models 8:16 Thematic origin story - Solving customer problems 10:26 Democratization of Insights 14:29 Understanding…

1
Iain//Bon Iver, For Emma, Forever Ago 49:23

1M ago49:23

49:23

"Before the Taylor Swift and Kanye West collabs, Bon Iver's debut album is an insular, inward-looking reflection on its frontman Justin Vernon, originally intended as a demo before going on to sell in its hundreds of thousands and birthing a new generation of singer-songwriter. It's a fascinating record not just because of what it says but what it …

1
The one with outcomes not experiences - Jermaine Edwards B2B Customer Growth Strategist E157 32:58

2M ago32:58

32:58

🎤🎞️ “The one with outcomes not experiences” with Jermaine Edwards B2B Customer Growth Strategist in CX Passport Episode 157🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 3:18 CX skepticism in the Boardroom 7:35 Which customers should a company care about? 11:35 Creating Clarity in Customer Experience 12:44 Outcomes or experiences 16:18 1st …

1
Biblical Teaching and Law ("Torah") versus American Jurisprudence with California Attorney Iver Bye (Part 1) 49:52

2M ago49:52

49:52

I had the privilege to have a sit-down, face-to-face conversation about Biblical Law and Teaching ("Torah") versus American Jurisprudence with California Attorney Iver Bye. Attorney Iver Bye has specialized in courtroom criminal law since graduating from law school in the late 1970s. If you perhaps find an interest in learning about Divine Wisdom, …

1
The one with the customer service Grandma Golden Rule - Emily Stubbs #OpenToWork E156 29:25

2M ago29:25

29:25

🎤🎞️Let’s accelerate another #OpenToWork CX Job Seeker Emily Stubbs in “The one with the customer service Grandma Golden Rule” in CX Passport Episode 156🎧 CHAPTERS 0:00 Introduction 3:10 Why is CX important to Emily? 5:03 Balancing Efficiency and Building Connections 6:25 Creating Positive Experiences for Customers 8:32 Customer Experience Impact on…

1
Alt-J, Camp Cope, and Japanese Breakfast 1:03:25

2M ago1:03:25

1:03:25

For this episode, we asked our listeners for their suggestions of albums that are worth listening to. The three that we landed on were Japanese Breakfast's Jubilee (suggested by Escape Collective member jlb1705), Alt-J's An Awesome Wave (suggested by Brooke Lendvay), and Camp Cope's How to Socialise and Make Friends (suggested by Andy Gerrie). We h…

1
The one with the future of Customer Experience - Bill Staikos SVP at Medallia E155 36:18

2M ago36:18

36:18

🎤🎞️“The one with the future of Customer Experience” with Bill Staikos SVP at Medallia in CX Passport Episode 155 What’s in the episode?... CHAPTERS 0:00 Introduction 6:00 The 4 Personas of a CX leader 8:30 Future Thinking in Customer Experience 11:00 The promise of Gen AI for customer experience 16:15 The evolution of CX as a discipline 19:12 Chang…

1
Last Passover Week Chronology of Yeshua: Series Summary and Final Program in the Series (PART 30 of 30 Episodes) 1:06:42

2M ago1:06:42

1:06:42

In this Real Israel Talk Radio episode, I will close my 30-part series on the Last Passover Week Chronology of Yeshua. With this extended study (one hour and six minutes), I will summarize all I have presented since starting the series. I will begin and end with three questions: 1) How did Yeshua manage to DO (meaning, TO BE THE PASSOVER LAMB) and …

1
The one with the eyes and ears of your brand - Milagros Gonzales, Ambassador Marketing Manager | Gorgias E154 35:06

2M ago35:06

35:06

🎤🎞️Want REAL customer insight? “The one with the eyes and ears of your brand” Milagros Gonzales, Ambassador Marketing Manager | Gorgias in CX Passport Episode 154🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 2:52 Knowledge to Experience 4:51 Empathy in Customer Experience 7:18 The Undervalued Front Line 9:29 Moving from cost center to reve…

1
Abby//Green Day, American Idiot 1:05:35

2M ago1:05:35

1:05:35

"Apart from that I love it, and in a lot of ways it was the first album that I fell in love with without influence from my family, it also feels weirdly “too close” in the current political climate. John Colapinto of Rolling Stone wrote about the album that it "gives voice to the disenfranchised suburban underclass of Americans who feel wholly unre…

1
The one with LinkedIn trust & confidence - Sam Stern LinkedIn Sr Mgr Customer Experience E153 39:05

2M ago39:05

39:05

🎤🎞️Customer Experience at LinkedIn “The one with LinkedIn trust & confidence” with Sam Stern Senior Manager Customer Experience at LinkedIn in CX Passport Episode 153🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 4:04 Customer Experience at LinkedIn 9:11 Converting Insights into Action at LinkedIn 17:00 Creating a customer-centric culture 2…

1
The one where we amplify the CX job seeker - Adam Haesler #OpenToWork E152 31:15

3M ago31:15

31:15

🎤🎞️Once a month CX Passport stops down and amplifies a CX job seeker. Let’s help build a network for Adam Haesler and his #OpenToWork in “The one where we amplify the CX job seeker” in CX Passport Episode 152🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 4:17 Adam’s journey into customer experience 6:08 Focus on Outcomes over Outputs 8:04 U…

1
Qumran Zadokites and their Allies (7 of 7): their New Covenant Writings and First-Century Judaism (7 of 7) 50:00

3M ago50:00

50:00

We read from the Hebrew text of Psalm 110:4 - "Yehovah has made AN OATH and will He will not be comforted [with any other decree], “You are a Cohen or Priest forever through The WORD of Melchizedek.” English translations usually express this as “The Order of Melchizedek,” but based on the context of Psalm 110:4, it is not about a religious or spiri…

1
The one with the CX Procenaissance - Rick Denton Host and Managing Principal at EX4CX E151 22:14

3M ago22:14

22:14

🎤🎞️From CX Reckoning to the CX Procenaissance “The one with the CX Procenaissance” CX Passport tries a solo experience with the host in Episode 151🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 2:25 The year of CX Reckoning 8:07 Procenaissance - Fix Customer Experience in 2024 10:20 Origin story of Process & CX 15:40 $50 Million in increase…

1
The one with the CX teenage years - Andrew Carothers Digital CX Leader Cisco Systems E150 35:14

3M ago35:14

35:14

🎤🎞️The 150th episode! “The one with the CX teenage years” with Andrew Carothers CX Leader Cisco Systems in CX Passport Episode 150🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 2:02 What does successful digital CX look like? 5:16 The role of AI in customer experience? 13:05 The importance of process in customer experience 17:16 How global i…

1
Qumran Zadokites and their Allies (6 of 7): Their Distinctive New Covenant or New Testament Terminology 50:00

3M ago50:00

50:00

Beginning around 150 years before Yeshua, the Pharisee was called a Hasid because the Hebrew term means a “loyalist.” In other words, Pharisees were political and religious loyalists supportive of the family dynasty of the Hasmoneans. The Tzadokim, or Sadducees, relates to the term Zadok, which was a different group of priests not related to the So…

1
Matt//Meat Loaf, Bat Out of Hell 50:09

3M ago50:09

50:09

"Meat Loaf’s ‘Bat out of Hell’ holds a special place in my heart. It’s an album I grew up listening to and one that, decades later, still delights me every time I put it on. It’s an album that has everything from nine-minute self-contained mini rock operas, all the way across the spectrum to the most beautiful ballads you’re likely to hear. It’s a …

1
The one with three customer loyalty tiers | Ali Cudby Co-Founder & CEO Alignmint Growth Strategies E149 36:38

3M ago36:38

36:38

🎤🎞️Get customers to climb the loyalty ladder “The one with three customer loyalty tiers” with Ali Cudby Co-Founder & CEO Alignmint Growth Strategies in CX Passport Episode 149🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 2:17 The Importance of Customer Loyalty 6:02 Loyalty evolution example from New York Times 9:50 Three Tiers of Customer …

1
The one with Content, Culture, and CX | Paul Banks Founder & Chief of Different Thinking at Javelin Content Management E148 40:58

4M ago40:58

40:58

🎤🎞️“The one with Content, Culture, and CX” with Paul Banks, Founder & Chief of Different Thinking at Javelin Content Management in the first CX Passport of the year! Episode 148🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 3:32 Helping businesses communicate and create emotional attachments 9:15 Content marketing influencing customer exper…

1
One Year of Album Files! 1:04:39

4M ago1:04:39

1:04:39

For our final episode of the year, we revealed our Wrapped/Replay/Iain's concoction of music to each other. Matt broke down all the stats from our albums throughout the year, and we talked about some albums we are excited about in 2024. Our next episode coming in January will feature Matt's pick of Bat Out of Hell, the debut album by Meat Loaf. For…

1
Qumran Zadokites and their Allies (5 of 7): The Rise, Fall, and their Rising Again with the Fourth-Day Resurrection of Lazarus 50:00

4M ago50:00

50:00

What we know is that the Levitical Sadducees were not legally of the bloodline of Aaron to Eleazar to Phinchas to Tzadok. Rather, they were more likely of the line of Aaron’s son Ithamar, whose priestly line ended in the days of King Solomon, but they continued seeking priestly legitimacy going back to the days of the Hasmoneans. Consider that they…

1
The One with the 2023 First Class Holiday Special part 2 - Various CX Passport Guests E147 27:31

4M ago27:31

27:31

🎤As we close 2023, CX Passport takes a break with the annual tradition of “The One with the 2023 First Class Holiday Special part 2”🎧 Episode 147 Thank you to all of the great guests of 2023 and to all of the amazing listeners. Thank you for joining the trip with me! Who’s on the Holiday Special part 2?... CHAPTERS 0:00 Intro 1:08 Phil Davis - Czec…

1
Why I Exchanged My Christmas Tree for a Menorah - Suzanne from The SWAG Way 1:09:46

4M ago1:09:46

1:09:46

Avi ben Mordechai here. Shalom! You are tuned into Real Israel Talk Radio. Today’s show is “Why I Exchanged My Christmas Tree for a Menorah,” a special edition 2023 teaching hosted by my wife Suzanne. Suzanne will share with you some of her thoughts about the tradition of Christmas and the Christmas Season. All of what Suzanne will speak about toda…

1
The One with the 2023 First Class Holiday Special part 1 - Various CX Passport Guests E146 29:08

4M ago29:08

29:08

🎤As we close 2023, CX Passport takes a break with the annual tradition of “The One with the 2023 First Class Holiday Special part 1”🎧 Episode 146 Thank you to all of the great guests of 2023 and to all of the amazing listeners. Thank you for joining the trip with me! Who’s on the Holiday Special part 1?... CHAPTERS 0:00 Intro 1:37 Megan Bassler - U…

1
Qumran Zadokites and their Allies (4 of 7): Analysis and History Relating to the Most Holy of Daniel 9:24 and Yeshua/Melchizedek of Genesis 14:18 50:00

4M ago50:00

50:00

Yeshua (Jesus) was known by three titles: 1. The Word made Flesh (John 1:14) 2. Melchizedek, King of the Celestial Kingdom of Shalem (John 18:36) 3. Melchizedek, Priest of the Kingdom of Shalem (Genesis 14:18) From Genesis 14:18 to Daniel 9:24 to Revelation 21:2-3, the message remains the same because Yeshua is the same yesterday, today, and foreve…

1
Iain//There Will Be Fireworks, Summer Moon 1:17:49

4M ago1:17:49

1:17:49

"The Scottish group There Will Be Fireworks is one of the less well-known artists we've covered on the podcast, working without a label and juggling the demands of day-jobs and lives outside of music. Summer Moon, the band's third album – and first in a decade – made an enormous impression on me when it was released in November and I've spent the l…

1
The one with Spotify Customer Service - Rajiv Vellodi VP Global Customer Service Spotify E145 38:05

4M ago38:05

38:05

🎤🎞️Customer Service for one of the world’s most visible brands “The one with Spotify Customer Service” with Rajiv Vellodi VP Global Customer Service Spotify in CX Passport Episode 145🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 2:29 What’s Rajiv’s top Spotify playlist? 3:10 Global Customer Support at Spotify 5:20 Blending GE, Hilton, Amaz…

1
The one with the human experience - NYT Bestseller Joseph Michelli CEO The Michelli Experience E144 32:09

5M ago32:09

32:09

🎤🎞️“The one with the human experience” with NYT Bestseller Joseph Michelli CEO The Michelli Experience in CX Passport Episode 144🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 2:09 Airbnb and Mercedes’ customer experience strategies 8:14 Balancing operational incentives with customer experience 11:38 Prioritizing human interaction in custom…

1
Qumran Zadokites and their Allies (3 of 7): Analysis and History Relating to the Ministry of John the Baptist and Yeshua as Melchizedek 49:59

5M ago49:59

49:59

Within the priestly line of Tzadok, there were several well-known priests, according to Nehemiah 11:11, which included such personalities such as Jeremiah the Prophet (Jeremiah 1:1) and Ezra the Priest/Scribe (Ezra 7:1-5). Previously, I focused on the priestly line of Aaron and how it came to be established through his firstborn son, Eliezer, who p…

1
Abby//Lana Del Rey, Born To Die 1:08:28

5M ago1:08:28

1:08:28

"Lana Del Rey, in my opinion, changed female-led pop in the music industry with her release of Born To Die in 2012. Listening to it now, you can hear how she influenced a handful of today's biggest pop stars and even though the album has some...flaws....I still enjoy listening to it today. Personally, I discovered Del Rey when the rest of the world…

1
The one with the profitable rule breaker - Zoe Kahn Manager CX & Retention at Chomps E143 37:53

5M ago37:53

37:53

🎤🎞️Breaking rules…creating customer loyalty “The one with the profitable rule breaker” Zoe Kahn Manager of CX & Retention at Chomps in CX Passport Episode 143🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 2:40 CX & retention role at Chomps 7:10 Planet Fitness Front desk job influencing CX today 10:32 Breaking CX rules. Creating customer emp…

1
The one with the two hour design sprint - Teresa Cain Author Solving Problems in 2 Hours E142 32:51

5M ago32:51

32:51

🎤🎞️Only 2 Hours?! “The one with the two hour design sprint” with Teresa Cain Author Solving Problems in 2 Hours in CX Passport Episode 142🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 2:18 Why is 2 Hour Sprint necessary 4:30 Overcoming risks of 2 hour sprints 6:10 Scoping the right challenge for a sprint 8:00 Logistic tips for 2 hour sprin…

1
Qumran Zadokites and their Allies (2 of 7): Analysis, History, and Teachings Relating to Yeshua as Melchizedek 50:00

5M ago50:00

50:00

Today's episode continues our study of the well-known House of Tzadok (the "Zadokites") as it relates to the life of Yeshua, Hebrew Scripture, and the New Covenant. Recall from Hebrew Scripture a hereditary line that began with Abraham and then to Isaac, to Jacob. Then, through Leah, Jacob's wife, she conceived and gave birth to Levi, which means “…

Podcasts Worth a Listen

Therese Ivers Podcasts

Podcasts Worth a Listen

Quick Reference Guide