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Handling (Negative) Client Feedback (ep. 29)
Manage episode 294614721 series 2814560
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Feedback is welcome – when it’s positive. But as you scale your business, some negative client feedback is almost inevitable. In this powerful episode, Pamela walks you through knowing how to navigate that situation with skill and calm, so both you and the client are well-served.
In this episode, you will:
- Discover the 3-step process for handling feedback with grace and ease.
- Learn the #1 thing to do FIRST whenever you get feedback from a client.
- Identify the ‘hidden request’ under most client feedback.
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