Chip Mahan: Bringing Down Costs and Transforming the Customer Experience


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On the season two premiere of the ABA Banking Journal Podcast, banking legend James "Chip" Mahan provides his wide-ranging outlook on bank technology, small business lending and the customer experience. The founder of the first fully internet-based bank in the 1990s, and today the founder, chairman and CEO of Live Oak Bank and a founding board member of bank software company nCino, Mahan discusses:

  • Why legacy bank technology consumes a major share of non-interest expense and how cloud computing providers can bring those costs down significantly -- leveling the playing field for banks of all sizes.
  • How Live Oak and nCino’s proprietary loan origination software “perfected the handoff” and streamlined the customer experience.
  • How Live Oak’s savings get reinvested in an employee experience that attracts top talent that is recognized by American Banker as a top bank workplace
  • How the $3.4 billion bank grew into the nation’s largest Small Business Administration 7(a) lender -- outpacing nationwide banks many times its size.

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