Customer happiness over money


Manage episode 261975949 series 2610612
By Fathom Analytics. Discovered by Player FM and our community — copyright is owned by the publisher, not Player FM, and audio is streamed directly from their servers. Hit the Subscribe button to track updates in Player FM, or paste the feed URL into other podcast apps.
A lot of businesses put money before their customers’ happiness. We’ve all been there: we get a bill for a yearly subscription, but didn’t get any warning about the charge happening. And then, if we want to cancel, have to go through the onerous process of cancelling… sometimes via phone, to get the charge (hopefully) reserved. Jack and Paul dive into this topic, explain why Fathom doesn’t do this (and why it works out well), as well as cover several other topics like general expenses, standing desks and new features in our privacy-focused website analytics software.

20 episodes