The CX Impact of AI for Voice - with Nikola Mrkšić of PolyAI

25:09
 
Share
 

Manage episode 295488326 series 2728612
By Daniel Faggela and Daniel Faggella. Discovered by Player FM and our community — copyright is owned by the publisher, not Player FM, and audio is streamed directly from their servers. Hit the Subscribe button to track updates in Player FM, or paste the feed URL into other podcast apps.

Today's guest is Nikola Mrkšić, CEO and Co-Founder of PolyAI, a leading supplier of conversational AI for automated customer service, who has raised over $12MM to bring AI to voice in the world of customer experience. Nikola breaks down some of the challenges of voice and some of the low-hanging fruit opportunities when it might be a better fit than chat. This episode is sponsored by PolyAI. If you are interested in reaching Emerj's audience and learn more about our creative services and how brands work with Emerj, our sponsored content options, and our go-to-market services for AI vendors and service provides, you can go to emerj.com/ad1

215 episodes