Episode Nine: Stephanie Leese Emrich

 
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In this episode, Michelle Mason, FASAE, CAE, talks to Stephanie Leese Emrich. Emrich is a leading expert in customer service, speaking and advising organizations on providing high-level customer experience. She is the Chief Service Officer of ServiceSpeaks Solutions, the President of the National Customer Service Association Chicagoland Chapter and a former college professor and hotel executive.

25 episodes