the Autoblog Podcast
Manage episode 223602914 series 2389275
By Association Forum. Discovered by Player FM and our community — copyright is owned by the publisher, not Player FM, and audio is streamed directly from their servers. Hit the Subscribe button to track updates in Player FM, or paste the feed URL into other podcast apps.
In this episode, Michelle Mason, FASAE, CAE, talks to Stephanie Leese Emrich. Emrich is a leading expert in customer service, speaking and advising organizations on providing high-level customer experience. She is the Chief Service Officer of ServiceSpeaks Solutions, the President of the National Customer Service Association Chicagoland Chapter and a former college professor and hotel executive.