Manage episode 215377811 series 2362009
To get people to visit your facility, you have to tell a compelling story. But what happens when that compelling story doesn't match the delivered experience?
Matt and Josh discuss a real-life situation where some overblown promises turned out to be too good to be true. Oh, and what to do about it ITHO (in their humble opinion).
86 episodes available. A new episode about every 7 days averaging 63 mins duration .