AP Podcast - Episode 74: Josh explains what Delta did right even though he got home MUCH later than anticipated

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Josh's recent experience with Delta gives us incredible insight into what can go RIGHT when service recovery is looked at as an opportunity, not a challenge or a conflict. Josh shares 12 observations from an extra long travel experience.

To read the post that accompanies this podcast, click here.

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86 episodes available. A new episode about every 7 days averaging 63 mins duration .