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Episode 28 with Jim Kalbach on Experience Mapping and Design in Business

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Manage episode 216222560 series 2434327
Content provided by Aurelius. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Aurelius or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Episode 28 highlights with Jim Kalbach: - What is the difference between user experience, customer experience and marketing - Jim’s background in UX design and how that helped him transition to his role now in customer experience and product education - Remembering that the “grass is never greener” and no organization is perfect in order to have a longer term impact where you work - What is the true secret to becoming a kick ass design leader - The long term effects of even the smallest UX and user research decisions - Experience mapping principles and tips from Jim’s book - Building empathy and understanding for your stakeholders and business to be a more successful designer
  continue reading

69 episodes

Artwork
iconShare
 
Manage episode 216222560 series 2434327
Content provided by Aurelius. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Aurelius or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Episode 28 highlights with Jim Kalbach: - What is the difference between user experience, customer experience and marketing - Jim’s background in UX design and how that helped him transition to his role now in customer experience and product education - Remembering that the “grass is never greener” and no organization is perfect in order to have a longer term impact where you work - What is the true secret to becoming a kick ass design leader - The long term effects of even the smallest UX and user research decisions - Experience mapping principles and tips from Jim’s book - Building empathy and understanding for your stakeholders and business to be a more successful designer
  continue reading

69 episodes

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