Avaya TechTalk 014: Member Advocacy, Got Issues Get Action

Avaya Tech Talk Podcast

Avaya Tech Talk host Guy Clinch (www.linkedin.com/in/guywclinch/) interviews with Bill Moore Technical Infrastructure Manager at The Museum of Modern Art and a member of the Board of Directors of the International Avaya User Group (IAUG) (www.linkedin.com/in/billmoorenyc) about the IAUG’s Member Advocacy programs and activities that will take place during IAUG CONVERGE2013 (http://www.iaug.org/p/cm/ld/fid=259). IAUG’s Member Advocacy programs go on 365 days per year. The programs make it as easy as possible for IAUG members to reach out for help when they need it. They have a number of options. The most direct method involves entering information about their issue directly into a form on the IAUG website, www.iaug.org. As soon as an issue is entered the issues are assigned it to a member of the Advocacy Committee for action. We will contact the appropriate resource at Avaya, or an Avaya business partner, to achieve resolution of the issue. During IAUG CONVERGE2013 a number of session are scheduled that will feed member support requests, product enhancement suggestions and other parts of the process and product improvement dynamic that goes on throughput the year. My blog, The Power of the Customer/Supplier Dialectic (http://www.avaya.com/blogs/archives/2011/01/the-power-of-the-customersupplier-dialectic.html) describes this dynamic in which both the customers and Avaya benefit from the vigorous interactions of the IAUG Member Advocacy programs.