Loan Officer Burnout & Psychological Effects of a High-Volume Market w/Jen Du Plessis (Part 1)

Beyond Mortgage

The momentum of the current real estate market has created unprecedented production for mortgage professionals, but this short-term gain cannot be confused with long-term sustainability.

The LOs that don’t have the safety net of a solid business underneath that momentum are not only at risk of a collapse, they are also experiencing significantly higher rates of burnout.

People simply weren’t prepared for the rapid ramp-up of a low-interest market and while the volumes have been great, we can’t overlook the negative impacts. Even in an incredible market, we can’t ignore the challenges loan officers are facing.

What are some of the specific things that are leading to the massive burnout we’re seeing in our industry?

How can we mitigate the emotional and psychological effects of this market?

In this episode, mortgage industry author, speaker, consultant, and entrepreneur Jen Du Plessis returns to Beyond Mortgage. She talks about common mistakes people are making in this high production market, and how she’s coaching people around them.

Three Things You’ll Learn In This Episode

• The challenges presented by a really good market:

Loan officers experienced an explosion in production. If you haven’t formulated an actual business practice, you’ll end up reacting, and not actually concentrating on sustainable business practices. Not only is this leading to burnout, it also means this short-term success will eventually collapse and hurt you in the long run.

• How to build a more balanced life:

We have a tendency to build the business to make it the strongest part of our lives, then allow for everything else to form around it. We need to invert that and make our health and relationships the center and the strong part, and build the business around those fundamentals.

• The connection between the virtual workplace and burnout:

Human beings don’t just communicate with words, we also communicate non-verbally. When the world shifted into a virtual workspace, we were cut off from a huge portion of what makes us communicate more effectively. To counter this, we should never do a call without video, we should always position ourselves in the center of the screen, and be more animated when we talk.

Guest Bio:

Jen is an author, speaker, consultant, and entrepreneur in the mortgage industry. She is also the principal at Kinetic Spark Consulting. Jennifer began her career in 1983. A veteran of the industry, she has served in multiple high-level management roles, holds a Commercial Lending Certificate, is a Certified Instructor for VAR, and sits on various boards both in and out of the lending industry. Jennifer attended Colorado State University as well as the Denver Institute of Technology with a concentration in Construction Design/Architecture. She has been featured in the Washington Post, the Washington Times, and on Good Morning America, and was recognized in Loan Origination Magazine’s Top 200 Loan Originators in the USA in 2012, putting her in the top 1% of all loan originators in the country. She has transitioned from traditional mortgage lending and is continuing to pursue her speaking and coaching passion.

For more information visit https://www.jenduplessis.com/, text STRATEGY TO 66866 to schedule a consultation, and download 7 Strategies to Transform Your Business Mindset here.