Three simple steps to instantly improve patient satisfaction


Manage episode 186464844 series 1415035
By Oxford University Press, Rik Thomas, and Podcast Editor. Discovered by Player FM and our community — copyright is owned by the publisher, not Player FM, and audio is streamed directly from their servers. Hit the Subscribe button to track updates in Player FM, or paste the feed URL into other podcast apps.
Whilst the vast majority of big number patient research focuses on physiological outcomes, few studies have attempted to investigate the factors that patients perceive to be indicative of quality anaesthesia. A group from Sir Charles Gairdner Hospital in Perth, Western Australia have developed and validated a simple patient survey that has demonstrated the facets of an anaesthetist and the delivery of anaesthesia that patients value. Data collected from over 7000 patients was used as the basis for departmental education and feedback with striking results. Dr Bill Weightman talks to the BJA about this impressive piece of work and reveals the three things that dramatically improve patients' perception of their anaesthesia care.

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