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How to calm an angry person in 90 seconds or less! | Douglas E. Noll | BCP-096

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Manage episode 189708375 series 115090
Content provided by Carter Harkins and Taylor Hill. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Carter Harkins and Taylor Hill or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

Today on the BCP Show we talk with Doug Noll. If you're in business, then you know that sometimes conflict is unavoidable. But whether that conflict is with an employee or a customer, it doesn't have to spiral out of control. You have more power to de-escalate than you might realize.

From the Front Lines Tim Reed|086|Fireside Home Solutions Reach out to Tim on Instagram @firesidetim Check-In With Reality Starting from scratch Never Eat Alone Ellen Rohr|002|016|036 Douglas E. Noll Dr. Matthew Lieberman on Affect Labeling De-Escalate: How to Calm an Angry Person in 90 Seconds or Less Visit dougnoll.com, scroll down to the "Exclusive Offer" book banner, and click the "Get Your Free Copy Here" button. Simply pay the shipping and you'll get the book for FREE! Reach out to Doug at doug@dougnoll.com

Connect with us Facebook|Twitter|Instagram

  continue reading

162 episodes

Artwork
iconShare
 
Manage episode 189708375 series 115090
Content provided by Carter Harkins and Taylor Hill. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Carter Harkins and Taylor Hill or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

Today on the BCP Show we talk with Doug Noll. If you're in business, then you know that sometimes conflict is unavoidable. But whether that conflict is with an employee or a customer, it doesn't have to spiral out of control. You have more power to de-escalate than you might realize.

From the Front Lines Tim Reed|086|Fireside Home Solutions Reach out to Tim on Instagram @firesidetim Check-In With Reality Starting from scratch Never Eat Alone Ellen Rohr|002|016|036 Douglas E. Noll Dr. Matthew Lieberman on Affect Labeling De-Escalate: How to Calm an Angry Person in 90 Seconds or Less Visit dougnoll.com, scroll down to the "Exclusive Offer" book banner, and click the "Get Your Free Copy Here" button. Simply pay the shipping and you'll get the book for FREE! Reach out to Doug at doug@dougnoll.com

Connect with us Facebook|Twitter|Instagram

  continue reading

162 episodes

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