Episode 39: Customer Success in Managed Services, with Peter Briden of TruMethods

Manage episode 185039406 series 1084556
By Discovered by Player FM and our community — copyright is owned by the publisher, not Player FM, and audio streamed directly from their servers.
Customer Success is all about ensuring that customers achieve their desired outcome in the world of B2B products. It’s not a new term, but outside of the SaaS world, Customer Success doesn’t always garner the same buzz. That’s where Peter Briden, MSP Peer Group Coach, comes in. After studying Customer Success in depth, and finding common threads between it and success patterns from his days as an MSP owner, Peter is spreading the word about how Customer Success applies to our industry.

41 episodes available. A new episode about every 23 days averaging 40 mins duration .