167: How an Operational Excellence Culture Catalyzes Scale featuring Gary Nickol

55:36
 
Share
 

Manage episode 302626915 series 2442127
By Alicia Butler Pierre. Discovered by Player FM and our community — copyright is owned by the publisher, not Player FM, and audio is streamed directly from their servers. Hit the Subscribe button to track updates in Player FM, or paste the feed URL into other podcast apps.

As the Chief Operating Officer (COO) of PSS Gary Nickol aptly describes his role as, “…the glue between staff, customers, and the community.” PSS is a visual aid and communication tools company for educators. Their growth was once stagnated by a top-down leadership model.

That is until new owners came on board.

Gary championed a bottom-up model, one that empowers employees to own their work and the results. This recommendation was rooted in his former experiences leading his own company as well as managing people and overseeing customer support at Best Buy.

In this episode, Gary shares how, in just 16 months, PSS nearly doubled its employee size despite the pandemic. He also describes his guideposts for operational excellence and the role it plays in enabling them to keep up with fast growth without sacrificing quality. Discover how you can apply these concepts to grow and scale your business too!

🔗 Links to Resources Gary recommends: https://businessinfrastructure.tv/2021/09/18/167-how-an-operational-excellence-culture-catalyzes-scale-featuring-gary-nickol

🎧 Like What You Heard? Don’t Keep it to Yourself. Subscribe and Share!

💌 Please Support Our Sponsors, HubSpot and ThinkSmart Whiteboard.

And don’t forget to leave a review! ⭐ ⭐ ⭐ ⭐ ⭐

185 episodes