Manage episode 220241596 series 1419070
Here’s the thing about customer feedback…unless someone is REALLY upset, they probably won’t give you feedback.
Unless you ask for it!
So that's the first thing...you NEED a system in place to get candid feedback from every customer.
Most customers who aren't 100% happy with your business won't tell you...they'll simply go elsewhere and vote with their dollars.
They won't come back...and you'll never know why.
In order to get a real pulse of what's going on, you need a customer feedback system in place!
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