Manage episode 220644802 series 1419070
First, you need to realize that your business isn't special.
The service that you provide is also provided by millions of other people in the world...and probably 100's in your local market.
When you realize that, you start to act a little differently.
And you start to have empathy for your customers and patience for long-term success.
Once you realize that it's all about the customer experience, your business will be forever changed.
278 episodes available. A new episode about every 2 days averaging 13 mins duration .