221: How Letting Down a Potential Customer Created a Better Process For Us - Freedom Friday


Manage episode 220805215 series 1419070
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If you don't want to deal with something more than once, put a process in place to make sure it doesn't happen again.

Instead of being a firefighter, be an engineer who puts processes in place to prevent fires in the first place.

Way too many business owners fight fires all day but then do nothing about preventing them in the future.

I share with you today a new process we just implemented after letting a potential customer down.

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