Ep. 269 - Ruthless Or Toothless? The News Biz Complaints Department

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Who do you turn to when the news messes up? It turns out there's a council for that.

Pat Perkel and John Fraser from the National NewsMedia Council talk about the powers and limits of their organization. They can tell a news org to print a correction, but can they stop a columnist from being racist? And what happens when a media outlet won't be deterred by shame?

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