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The Customer Service Revolution - John DiJulius - Episode #009
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Manage episode 298742735 series 1511568
John DiJulius, a successful entrepreneur of John Robert’s Spa and The Di-Julius Group, joins host Alex G to discuss creating a unique customer service revolution. After his workforce walked out on him due to substandard employees, John shifted his company’s vision. Instead of compromising his business culture for sales, he established a strict hiring system that brought him passionate and dedicated workers.
Takeaways:
- Ensure that the employees that you hire have the same vision for your company. You need passionate workers that are dedicated to your vision as an entrepreneur
- Do not compromise your business goals and values for sales. This puts your company in a position of inevitable failure.
- Good customer service is essential. John made the mistake of hiring employees that lacked effective communication skills, making his company suffer. Not investing in good customer service will destroy your company and its financials.
- Have a strict hiring process. If you make the mistake of hiring an employee with poor performance, do not keep them in your company. Avoid compromising your company culture for employees that are not qualified for the position.
- The entrepreneur should be the least valuable short-term asset a company has. If the business owner is the most valuable asset, then they are the company and therefore have no company.
Links:
- Website: https://thedijuliusgroup.com/
- Twitter: https://twitter.com/johndijulius
- LinkedIn: https://www.linkedin.com/in/dijulius/
- Book: The Relationship Economy
- Book: The Best Customer Service Quotes ever said
- Book: The Customer Service Revolution
- Book: What's the Secret?
- Book: Secret Service
Ways to Tune In:
- Amazon Music - https://music.amazon.com/podcasts/1fb...
- Apple Podcast - https://podcasts.apple.com/us/podcast...
- Spotify - https://open.spotify.com/show/5an441b...
- Google Podcast - https://podcasts.google.com/feed/aHR0...
- Stitcher - https://www.stitcher.com/podcast/agen...
- YouTube -full video - https://youtu.be/SI9AEOlrIP0
100 episodes
Archived series ("Inactive feed" status)
When? This feed was archived on February 05, 2024 02:14 (). Last successful fetch was on October 16, 2023 21:01 ()
Why? Inactive feed status. Our servers were unable to retrieve a valid podcast feed for a sustained period.
What now? You might be able to find a more up-to-date version using the search function. This series will no longer be checked for updates. If you believe this to be in error, please check if the publisher's feed link below is valid and contact support to request the feed be restored or if you have any other concerns about this.
Manage episode 298742735 series 1511568
John DiJulius, a successful entrepreneur of John Robert’s Spa and The Di-Julius Group, joins host Alex G to discuss creating a unique customer service revolution. After his workforce walked out on him due to substandard employees, John shifted his company’s vision. Instead of compromising his business culture for sales, he established a strict hiring system that brought him passionate and dedicated workers.
Takeaways:
- Ensure that the employees that you hire have the same vision for your company. You need passionate workers that are dedicated to your vision as an entrepreneur
- Do not compromise your business goals and values for sales. This puts your company in a position of inevitable failure.
- Good customer service is essential. John made the mistake of hiring employees that lacked effective communication skills, making his company suffer. Not investing in good customer service will destroy your company and its financials.
- Have a strict hiring process. If you make the mistake of hiring an employee with poor performance, do not keep them in your company. Avoid compromising your company culture for employees that are not qualified for the position.
- The entrepreneur should be the least valuable short-term asset a company has. If the business owner is the most valuable asset, then they are the company and therefore have no company.
Links:
- Website: https://thedijuliusgroup.com/
- Twitter: https://twitter.com/johndijulius
- LinkedIn: https://www.linkedin.com/in/dijulius/
- Book: The Relationship Economy
- Book: The Best Customer Service Quotes ever said
- Book: The Customer Service Revolution
- Book: What's the Secret?
- Book: Secret Service
Ways to Tune In:
- Amazon Music - https://music.amazon.com/podcasts/1fb...
- Apple Podcast - https://podcasts.apple.com/us/podcast...
- Spotify - https://open.spotify.com/show/5an441b...
- Google Podcast - https://podcasts.google.com/feed/aHR0...
- Stitcher - https://www.stitcher.com/podcast/agen...
- YouTube -full video - https://youtu.be/SI9AEOlrIP0
100 episodes
All episodes
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