Showing Clients That You Care Amidst COVID-19 with Ryan Chapman


Manage episode 262337384 series 1936736
By Clinic Gym Hybrid Solutions and Dr. Josh Satterlee. Discovered by Player FM and our community — copyright is owned by the publisher, not Player FM, and audio is streamed directly from their servers. Hit the Subscribe button to track updates in Player FM, or paste the feed URL into other podcast apps.

Dr. Josh Satterlee is hosting Ryan Chapman, whom he considers to be the PhD of marketing. Dr. Josh considers that going for a PhD in entrepreneurship to become an entrepreneur is the worst use of funds. Ryan shares that he has benefited from an entrepreneurship course in college, but the real lessons are learned from practice. In light of the COVID-19 crisis and the huge plunge in all businesses, Dr. John and Ryan will be discussing ways to tackle this difficult state of circumstances.

“If someone comes at you trying to sell something, or someone comes at you to ask how you’re doing, which one are you more likely to open up to? It’s an easy, easy answer.” -Ryan Chapman

Topics covered:

  • The rise in the necessity to re-engage clients and the best ways to do it.
  • Checking on clients regularly to show them how much you care and expressing your genuine concern
  • The various ways and different mediums businesses can use to express concern and check on clients
  • The effectiveness of email and the amount that actually end up being opened and/or read in full
  • Being right to the point when sending an email to someone
  • What to be aware of when texting
  • Calling isn’t ideal for a variety of reasons
  • Warming up to avoid the awkwardness of first-time texts
  • Time as a hard limit for chiropractors
  • Communication and its help in boosting our income

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125 episodes