REFLECTIONS Interpersonal Sensitivity (The Secret Weapon of Elite Coaches)

Coaching Culture with Ben Herring

The difference between good coaches and great ones isn't found in tactical knowledge or technical expertise—it's their ability to read people. This fascinating exploration of interpersonal sensitivity reveals why the world's elite coaches prioritize human connection before anything else.
High-performance manager Chris Webb, who has worked with multiple World Cup rugby teams, shares his powerful observation: "The real difference comes down to interpersonal sensitivity—your ability to read a moment, read a room, read a person." This skill—noticing what matters even when it's not said aloud—creates the foundation for exceptional coaching relationships and team performance.
At the heart of interpersonal sensitivity lie two critical components: emotional intelligence (EQ) and adaptability quotient (AQ). Your EQ functions as an emotional radar, helping you detect when a player is struggling before they verbalize it. It's about listening before speaking, reading the room accurately, and knowing exactly when to push versus when to pull back. Meanwhile, your AQ determines how effectively you and your team handle pressure, bounce back from setbacks, and adapt to changing circumstances—essentially transforming challenges into teaching moments rather than defeats.
The most successful coaches implement practical strategies to develop both qualities. They begin sessions with genuine personal check-ins, create psychologically safe environments where players feel comfortable speaking up, expose their teams to varied pressures in training, and deliberately celebrate resilience as much as outcomes. These approaches create teams that not only perform better but also demonstrate remarkable emotional maturity and adaptability under pressure.
Remember—what your players carry in their heads and hearts, they carry onto the field. If you want to coach them well during competition, you must start by caring about their lives beyond it. That's not being soft; it's being switched on to the human factors that ultimately determine performance.

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Chapters

1. Introduction to Coaching Culture Reflections (00:00:00)

2. Interpersonal Sensitivity in Coaching (00:01:45)

3. EQ and AQ: The Essential Coaching Tools (00:05:28)

4. Practical Ways to Build Team EQ (00:10:50)

5. Growing Adaptability and Resilience (00:16:00)

6. Practices for Developing Interpersonal Sensitivity (00:19:20)

7. Why It Matters: The Human Connection (00:21:23)