236: (Tip) Customer Experience Sprints

Crack the Customer Code

Adam and Jeannie share 3 powerful ideas to make quick progress with customer experience sprints.

---

Streamline your goals with customer experience sprints

Have you heard of business sprints? The idea is to put most long-term goals aside, then focus exclusively on one goal for a predetermined period. This concept has been taking off lately in business and in government, because it works!

Sprints are a great way to bring departments together to work for a common goal, and get results quickly. Set your calendar for 30, 60, or 90 days, and nip one of those goals in the bud!

With so many goals piling up in your business, it’s easy to put customer experience goals aside in favor of sales and other goals or issues. It’s common to put customer experience aside for another day, then another, until that day never comes. So why not try using customer experience sprints?

Adam and Jeannie are here to help you get started! They’re sharing 3 great customer experience sprints you can start today, and some tips for making them work. Any business can use these sprints, so grab a note pad, jot them down, then put them in your calendar right after the show.

Related Content

• 360Connext® post, Take Customer Experience Action with these 7 Questions
• Episode 235: Customer Experience Touchpoint Tips
• Episode 228: (Tip) All Customers want These Things
• We're on C-Suite Radio! Check it out for more great podcasts

Free Webinar On Demand

Jeannie is a Certified Customer Experience Professional (CCXP) who has held highly engaging Customer Experience Mission workshops for larger audiences, and customized ones for clients with outstanding results. Sign up to learn how to start your own Customer Experience Mission for free!

• Make your mission statement meaningful both to customers and employees
• Ensure customer-facing employees meet and exceed expectations
• Turn ordinary processes into a conduit for your mission
• Steps for creating a mission your team will be proud to get behind

Visit CXWebinar.com to sign up for free and check out more free webinars.

Take care of yourself and take care of your customers.

Learn more about your ad choices. Visit megaphone.fm/adchoices