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464: Theodora Lau
Manage episode 301168561 series 1240966
The customer journey needs to be integrated into customers' lives and the notion of what they want to get from it. It's just one of the things we need to truly understand to improve the overall experience for the customer. Our guest, Theodora (Theo) Lau, is here to talk about that and how AI plays and will play a part in the future of customer experience.
Learn more about your ad choices. Visit megaphone.fm/adchoices
509 episodes
Manage episode 301168561 series 1240966
The customer journey needs to be integrated into customers' lives and the notion of what they want to get from it. It's just one of the things we need to truly understand to improve the overall experience for the customer. Our guest, Theodora (Theo) Lau, is here to talk about that and how AI plays and will play a part in the future of customer experience.
Learn more about your ad choices. Visit megaphone.fm/adchoices
509 episodes
All episodes
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