Manage episode 244189537 series 2376176
Crown Council Mentor of the Month: Joseph Michelli
In addition to being a New York Times #1 bestselling author of books about world-class customer experience providers (e.g., Starbucks, The Ritz-Carlton Hotel Company, Zappos, and the Pike Place Fish Market), Joseph A. Michelli, Ph.D., is an internationally sought-after speaker and business consultant.
Dr. Michelli has been recognized as a Certified Speaking Professional (CSP) by the National Speakers Association and as one of the Top 10 thought leaders in Customer Service by Global Gurus.
Dr. Michelli transfers his knowledge of exceptional business practices through keynote presentations that explore ways to develop joyful and productive workplaces. In addition to his dynamic and entertaining international keynote presentations, Dr. Michelli provides:
Consultation on the development of optimal customer and employee experiences
Service excellence training
Enhancement of staff empowerment
Leadership team development services
Group facilitation and team-building strategies
Creation of customer and employee engagement measurement processes
Customized management and frontline training programs
Additional complimentary resources and information about Dr. Michelli can be found at josephmichelli.com.