Putting ‘care’ back into healthcare experiences | Clinic Mastery, CEO, Ben Lynch

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Ben Lynch is the CEO of Clinic Mastery, a company that helps healthcare businesses grow by putting customers first. In this episode, Ben shares his tips for creating a ‘care’ factor in healthcare, and also the process to identify and fix systemic problems in a business to improve the overall customer experience.

Resources mentioned:

Key takeaways (starts at 41:02):

  1. Customers will pay more for a ‘care’ factor.
  2. All service businesses are a customer success business, but to get there you need a plan.
  3. Cultural and process change requires a long-term mindset.
  4. Be open to bringing in mentors or coaches to help you along the way.

48 episodes