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Episode 16: How an Experienced BPO Navigates the AI Landscape, with Josh Viel & Tim Hellman from RDI

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Manage episode 364642063 series 3447443
Content provided by John Walter. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by John Walter or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

This episode is a conversation with Tim Hellman and Josh Viel from RDI, an impressive outsource provider with a long history. We talk about the use of data analytics in their operations. We also explore the current role of conversational AI in customer support and how it is complementary to outsourcing.
To learn more about RDI, here is a link to its website: https://rdicorp.com/
To connect with Josh Viel, here is a link to his LinkedIn profile: https://www.linkedin.com/in/joshviel/
To connect with Tim Hellman, here is a link to his LinkedIn profile: https://www.linkedin.com/in/timhellmann/
To connect with John Walter, here is a link to his LinkedIn profile: https://www.linkedin.com/in/jowalter/

  continue reading

46 episodes

Artwork
iconShare
 
Manage episode 364642063 series 3447443
Content provided by John Walter. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by John Walter or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

This episode is a conversation with Tim Hellman and Josh Viel from RDI, an impressive outsource provider with a long history. We talk about the use of data analytics in their operations. We also explore the current role of conversational AI in customer support and how it is complementary to outsourcing.
To learn more about RDI, here is a link to its website: https://rdicorp.com/
To connect with Josh Viel, here is a link to his LinkedIn profile: https://www.linkedin.com/in/joshviel/
To connect with Tim Hellman, here is a link to his LinkedIn profile: https://www.linkedin.com/in/timhellmann/
To connect with John Walter, here is a link to his LinkedIn profile: https://www.linkedin.com/in/jowalter/

  continue reading

46 episodes

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