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Episode 16: How an Experienced BPO Navigates the AI Landscape, with Josh Viel & Tim Hellman from RDI
Manage episode 364642063 series 3447443
This episode is a conversation with Tim Hellman and Josh Viel from RDI, an impressive outsource provider with a long history. We talk about the use of data analytics in their operations. We also explore the current role of conversational AI in customer support and how it is complementary to outsourcing.
To learn more about RDI, here is a link to its website: https://rdicorp.com/
To connect with Josh Viel, here is a link to his LinkedIn profile: https://www.linkedin.com/in/joshviel/
To connect with Tim Hellman, here is a link to his LinkedIn profile: https://www.linkedin.com/in/timhellmann/
To connect with John Walter, here is a link to his LinkedIn profile: https://www.linkedin.com/in/jowalter/
46 episodes
Episode 16: How an Experienced BPO Navigates the AI Landscape, with Josh Viel & Tim Hellman from RDI
Manage episode 364642063 series 3447443
This episode is a conversation with Tim Hellman and Josh Viel from RDI, an impressive outsource provider with a long history. We talk about the use of data analytics in their operations. We also explore the current role of conversational AI in customer support and how it is complementary to outsourcing.
To learn more about RDI, here is a link to its website: https://rdicorp.com/
To connect with Josh Viel, here is a link to his LinkedIn profile: https://www.linkedin.com/in/joshviel/
To connect with Tim Hellman, here is a link to his LinkedIn profile: https://www.linkedin.com/in/timhellmann/
To connect with John Walter, here is a link to his LinkedIn profile: https://www.linkedin.com/in/jowalter/
46 episodes
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