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BONUS - Sensée Buys The Contact Company ... CX Files talks to both CEOs

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Manage episode 399957944 series 2422471
Content provided by Mark Hillary and Peter Ryan, Mark Hillary, and Peter Ryan. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Mark Hillary and Peter Ryan, Mark Hillary, and Peter Ryan or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

On February 5, 2024, British contact centre company The Contact Company (TCC) was put into adminstration. Struggling to recover from a cyber attack in 2022, the previously successful company found itself in the red.

On February 7, 2024, the UK media - starting with the Liverpool Echo - explained that the assets and business of TCC had all been sold to the British work-from-home specialist Sensée by the finance company FRP Advisory - the company called in to save the business.

Mark Hillary spoke to Steve Mosser, the group CEO at Sensée and Asif Hamid, CEO at TCC on a call together in Liverpool just after concluding the deal and even before a press release had been released - the press release went out on Feb 8.

This CX Files is a recording of that call - immediate reaction to the deal from both CEOs.

https://www.liverpoolecho.co.uk/news/liverpool-news/nearly-1000-jobs-saved-call-28586234

https://sensee.co.uk/

https://thecontactcompany.co.uk/

https://www.linkedin.com/in/asif-hamid-mbe-aa37723/

https://www.linkedin.com/in/steve-mosser-77136712/

  continue reading

327 episodes

Artwork
iconShare
 
Manage episode 399957944 series 2422471
Content provided by Mark Hillary and Peter Ryan, Mark Hillary, and Peter Ryan. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Mark Hillary and Peter Ryan, Mark Hillary, and Peter Ryan or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

On February 5, 2024, British contact centre company The Contact Company (TCC) was put into adminstration. Struggling to recover from a cyber attack in 2022, the previously successful company found itself in the red.

On February 7, 2024, the UK media - starting with the Liverpool Echo - explained that the assets and business of TCC had all been sold to the British work-from-home specialist Sensée by the finance company FRP Advisory - the company called in to save the business.

Mark Hillary spoke to Steve Mosser, the group CEO at Sensée and Asif Hamid, CEO at TCC on a call together in Liverpool just after concluding the deal and even before a press release had been released - the press release went out on Feb 8.

This CX Files is a recording of that call - immediate reaction to the deal from both CEOs.

https://www.liverpoolecho.co.uk/news/liverpool-news/nearly-1000-jobs-saved-call-28586234

https://sensee.co.uk/

https://thecontactcompany.co.uk/

https://www.linkedin.com/in/asif-hamid-mbe-aa37723/

https://www.linkedin.com/in/steve-mosser-77136712/

  continue reading

327 episodes

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