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John Devlin - Ascensos - CX With A Human Touch, Retail, RPA, and Alexa
Manage episode 247594467 series 2422471
Content provided by Mark Hillary and Peter Ryan, Mark Hillary, and Peter Ryan. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Mark Hillary and Peter Ryan, Mark Hillary, and Peter Ryan or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
John Devlin is the Founder and CEO of Ascensos. He is based in the UK and spoke to CX Files from his office in Romania.
John talks about retaining the human touch in CX, even in the face of so many emerging technologies. He also explores retail CX, using RPA to reduce repetitive tasks in the contact centre, and how Amazon may change all our shopping habits with the Echo.
301 episodes
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Manage episode 247594467 series 2422471
Content provided by Mark Hillary and Peter Ryan, Mark Hillary, and Peter Ryan. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Mark Hillary and Peter Ryan, Mark Hillary, and Peter Ryan or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
John Devlin is the Founder and CEO of Ascensos. He is based in the UK and spoke to CX Files from his office in Romania.
John talks about retaining the human touch in CX, even in the face of so many emerging technologies. He also explores retail CX, using RPA to reduce repetitive tasks in the contact centre, and how Amazon may change all our shopping habits with the Echo.
301 episodes
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continue reading
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continue reading
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