Artwork

Content provided by Mark Hillary and Peter Ryan, Mark Hillary, and Peter Ryan. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Mark Hillary and Peter Ryan, Mark Hillary, and Peter Ryan or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Player FM - Podcast App
Go offline with the Player FM app!

Mike Harfield - Sigma Connected - Developing Great Career Options For CX Teams

27:32
 
Share
 

Manage episode 399919552 series 2422471
Content provided by Mark Hillary and Peter Ryan, Mark Hillary, and Peter Ryan. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Mark Hillary and Peter Ryan, Mark Hillary, and Peter Ryan or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

Mike Harfield is the COO and Co-Founder at Sigma Connected Group. He is based close to Birmingham in the UK.

In this epsiode of CX Files Mark Hillary speaks to Mike about developing careers in CX. He explains how his company has explored impact sourcing initiatives across South Africa and the UK and how a focus on training, support, and developing genuine career paths for people working in CX helps employees to perform better now - and creates options for their future.

Mike is passionate about developing his team and this conversation demonstrates that ESG and impact sourcing are not just 'nice to have' initiatives - they can improve how your business operates today and also demonstrate a real commitment to the team.

https://sigmaconnected.com/

https://www.linkedin.com/in/mike-harfield-8820254/

  continue reading

327 episodes

Artwork
iconShare
 
Manage episode 399919552 series 2422471
Content provided by Mark Hillary and Peter Ryan, Mark Hillary, and Peter Ryan. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Mark Hillary and Peter Ryan, Mark Hillary, and Peter Ryan or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

Mike Harfield is the COO and Co-Founder at Sigma Connected Group. He is based close to Birmingham in the UK.

In this epsiode of CX Files Mark Hillary speaks to Mike about developing careers in CX. He explains how his company has explored impact sourcing initiatives across South Africa and the UK and how a focus on training, support, and developing genuine career paths for people working in CX helps employees to perform better now - and creates options for their future.

Mike is passionate about developing his team and this conversation demonstrates that ESG and impact sourcing are not just 'nice to have' initiatives - they can improve how your business operates today and also demonstrate a real commitment to the team.

https://sigmaconnected.com/

https://www.linkedin.com/in/mike-harfield-8820254/

  continue reading

327 episodes

All episodes

×
 
Loading …

Welcome to Player FM!

Player FM is scanning the web for high-quality podcasts for you to enjoy right now. It's the best podcast app and works on Android, iPhone, and the web. Signup to sync subscriptions across devices.

 

Quick Reference Guide