))
NPR's top stories about business, money, Wall Street, companies and the economy that you can't miss. Subscribe to the Business Story of the Day RSS feed.
Calling for Alignment
Manage episode 262344478 series 1993887
By Walker Information. Discovered by Player FM and our community — copyright is owned by the publisher, not Player FM, and audio is streamed directly from their servers. Hit the Subscribe button to track updates in Player FM, or paste the feed URL into other podcast apps.
There can be many cogs in the machine that is customer experience, and making certain they all align is important if that “machine” is to function correctly. Host Steve Walker and guest Ted Bernard, a managing principal at Invantage Group, discuss how making certain the many pieces of CX, like customer support, align with your overall customer experience strategy.
127 episodes
