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The one where he does B2B Customer Experience Better - Jim Tincher E85
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🎤Find out how to do B2B in “The one where he does B2B Customer Experience Better” with Jim Tincher the author of “Do B2B Better” and Founder & CEO of Heart of the Customer in CX Passport episode 85 🎧 What’s in the episode?...
✅Do B2B Better!
🤗Hug your customers
🤯Whaaaaa?! CX leaders who don't talk with customers?!
🎉7 magic words to create impact in your CX initiatives
🏃♀️Getting to actionable insights
💡What REALLY matters to the customer
🥰What does Customer Experience look like for a charitable organization?
💭“But very few [CX Leaders] actually talked to a customer recently, which just blew me away. I asked people, “Well, when's the last time you talked to a customer?” “ Well, we did a survey last month.” “No, no, no, no, when's the last time you talked with a customer?” - Jim
Hosted by Rick Denton “I believe the best meals are served outside and require a passport”
Episode resources:
LinkedIn: www.linkedin.com/in/jimtincher
“Do B2B Better” Book & Conference: www.dob2bbetter.com
Heart of the Customer: heartofthecustomer.com
163 episodes
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