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Tales from the Support Front Lines

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Manage episode 282005719 series 2259038
Content provided by Andrew Welch and Ryan Irelan. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Andrew Welch and Ryan Irelan or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

We talk with Olivier Bon about what it’s like being on the support front lines for Craft CMS. When you send in a support ticket, email, tweet, etc., chances are Oli is on the other end.
Joined by Ben Croker, we hear about Oli’s journey to end up in his current position, working in a small village in the French countryside for Pixel & Tonic.
We go on to discuss how people sending in support are seeking help, and how rewarding it can be to help people, as well as how challenging it can be at times. If you build product of any kind, you’ll likely get something out of this discussion!

  continue reading

135 episodes

Artwork

Tales from the Support Front Lines

devMode.fm

153 subscribers

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Manage episode 282005719 series 2259038
Content provided by Andrew Welch and Ryan Irelan. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Andrew Welch and Ryan Irelan or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

We talk with Olivier Bon about what it’s like being on the support front lines for Craft CMS. When you send in a support ticket, email, tweet, etc., chances are Oli is on the other end.
Joined by Ben Croker, we hear about Oli’s journey to end up in his current position, working in a small village in the French countryside for Pixel & Tonic.
We go on to discuss how people sending in support are seeking help, and how rewarding it can be to help people, as well as how challenging it can be at times. If you build product of any kind, you’ll likely get something out of this discussion!

  continue reading

135 episodes

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