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Manage episode 208721247 series 2138205
An employee finally gets their own store is ready to prove himself as a General Manager when he is approached by his leader accusing him of taking a three-hour lunch. The leader in this case study call the employee and accuses him of this over the phone. He is then accused of making excuses and eventually fired from the job.
1. Explain your expectations regarding excuses.
You must articulate to your employees how you want excuses handled. Most people feel like they are giving a rational reason for poor performance, in reality, they are focusing on what they cannot control and give excuses in the process. If you want solutions-oriented employees, teach them what this needs to look like.
2. Teach your employees how to focus on what they can control vs what they cannot.
Stephen Covey's principle of the circle of control, the circle of influence and the circle of concern relays this information really well,
1. Ask questions.
Great employees as clarifying questions. If you sense a conversation has not gone well, ask questions to understand how to fix the relationship early on.