The One Where I Was Accused of Taking a 3-Hour Lunch

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By Jessica Bueno Moyer. Discovered by Player FM and our community — copyright is owned by the publisher, not Player FM, and audio is streamed directly from their servers. Hit the Subscribe button to track updates in Player FM, or paste the feed URL into other podcast apps.

An employee finally gets their own store is ready to prove himself as a General Manager when he is approached by his leader accusing him of taking a three-hour lunch. The leader in this case study call the employee and accuses him of this over the phone. He is then accused of making excuses and eventually fired from the job.

Emery Winward joins Chauncy and Jessica to discuss the leadership missteps and dissect what should have been done differently.

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Leadership Recommendation

1. Explain your expectations regarding excuses.

You must articulate to your employees how you want excuses handled. Most people feel like they are giving a rational reason for poor performance, in reality, they are focusing on what they cannot control and give excuses in the process. If you want solutions-oriented employees, teach them what this needs to look like.

2. Teach your employees how to focus on what they can control vs what they cannot.

Stephen Covey's principle of the circle of control, the circle of influence and the circle of concern relays this information really well,

Employee Recommendation

1. Ask questions.

Great employees as clarifying questions. If you sense a conversation has not gone well, ask questions to understand how to fix the relationship early on.

Monday

21 episodes