Hmmm there seems to be a problem fetching this series right now. Last successful fetch was on July 01, 2019 13:11 ()
What now? This series will be checked again in the next day. If you believe it should be working, please verify the publisher's feed link below is valid and includes actual episode links. You can contact support to request the feed be immediately fetched.
Manage episode 205473426 series 2138205
As a salesman, Ernesto prides himself on his ability to read his clients and offer them an appropriate solution. He is put in a situation where he feels forced to follow direction to close a bigger sale or do what is best for his client.
Join the panel of leaders Jennifer (representing the employee voice), Katherin, Chauncy, and Jessica to discuss what should have been done differently from the employee and manager perspective.
Have a story you'd like the panel to discuss? Share it!
1. Overcommunicate your expectations. If you find yourself over-managing your team, realize your vision is not clear. Simply say, "Let's review the vision of good in this situation."
2. Acknowledge your effect. If you upset an employee, following these steps. One: Name the emotion Two: Genuinely apologize for your role in how they are feeling. I notice you are frustrated, let's discuss how I could have handled this situation better.
Speed of Trust - Stephen Covey