157 When Good Clients Go Bad

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Manage episode 286911929 series 2127087
By Lara Currie. Discovered by Player FM and our community — copyright is owned by the publisher, not Player FM, and audio is streamed directly from their servers. Hit the Subscribe button to track updates in Player FM, or paste the feed URL into other podcast apps.

Have you ever had a client flip from a Dr. Jekyll to a Mr. Hyde?

Everything was going along fine and then suddenly their behavior started to change to evasive or defensive.

In most cases, they’re experiencing a triggered reaction. But what caused it?

Was it something you said or did? Is something else going on? Are you triggered?

These triggers and conflicts can lead to feelings of increased stress, tension, and anxiety. (you know your body keeps the score.)

If you are an entrepreneur, manager, leader or business owner it has become increasingly more important to be able to pick up on subtle cues and understand why people act, and react, the way they do.

When you can understand where people's behavior is coming from you can respond to what is triggering their response, and maybe just turn that client back into the good doctor.

What you’ll hear on today’s episode:

  • The base of a triggered reaction
  • The conflict loop
  • The animal brain
  • The 4 types of non-trauma based triggered reactions
  • The content trigger
  • Personality tests
  • The big trigger times
  • Responding to what is not being said

Join the Difficult Happens Facebook group “Community Happens Group”

Work with Lara:

Apply for an On-air Coaching Call!

Complimentary Breakthrough Consultation

Got a Question? Comment? Email Lara@difficulthappens.com

Corporate Training

Difficult Happens by Lara Currie

Difficulthappens.com/workwithme/

Resources:

Series on Manipulation

Series on Assessments

Series on Conflict Personality-Types

© Lara Currie 2021

Show Intro music by Scott Holmes Music

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186 episodes