Manage episode 225350245 series 2408553
Measuring patient satisfaction is critical in today’s value-based care environment. But are call center surveys months after the fact the best the industry can do? In this episode, Greg Johnsen and Greg Kefer talk about how mobile patient engagement technology collects patient sentiment and opinions as part of the care delivery experience. This puts providers on the path to getting a level of high value satisfaction data that was previously impossible to do at scale.