The Art of Conversational Technology Design

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Manage episode 223604925 series 2408553
By Greg Kefer, CMO, LifeLink. Discovered by Player FM and our community — copyright is owned by the publisher, not Player FM, and audio is streamed directly from their servers. Hit the Subscribe button to track updates in Player FM, or paste the feed URL into other podcast apps.

How do you design a chatbot that’s personalized, compassionate and smart — something capable of interacting with patients who could be in stressful, miserable healthcare situations? Jenn Berry, a Conversational UX Engineer from LifeLink, sat down with us and described how modern conversational chatbot design must consider the moment and then deliver a patient experience that’s human-like, compassionate and informative, but also not a human imitation. It’s a very fine line...an art.

23 episodes