Secret Sauce for CX in AI Banking | Anna Maj on Engati CX

Engati CX

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Engati is the world’s leading multilingual Digital CX platform.
It is a one-stop platform for powerful customer engagements. With our intelligent bots, we help you create the smoothest of customer experiences, with minimal coding. And now, we’re even helping you answer your customers’ most complicated questions in real-time with Engati Live Chat.

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https://www.linkedin.com/in/anna-maj-fintech/

Anna Maj, Senior Advisor at Truffle Capital, Senior Lecturer at CFTE, and FinTech Leader talks about technology that is helping the financial sectors and how can technology can enhance CX for the BFSI industry. She also explains to us how conversational AI helped businesses in communicating with customers and especially how chatbots and live chat enhance the customer experience.

Anna's Conversational AI in Banking course: https://courses.cfte.education/conversational-ai-in-banking-online-course/
CFTE Website: https://cfte.education

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